Eric Poon Email & Phone Number

香港特別行政區

香港特別行政區 香港

• Coordinated presales and post-sales services, significantly enhancing customer engagement and satisfaction by strategically focusing on OMS, infrastructure services, and data products.
• Responsible for building and maintaining test environments for clients of our OMS product and providing technical support for production environments.
• Administered and optimized network infrastructure planning, construction, and maintenance, supporting substantial business growth and operational excellence.
• Led multi-disciplinary projects from conception to completion, ensuring seamless integration with strategic business objectives and accelerating delivery timelines.
• Provided expert technical support during equipment installation and network integration, boosting system performance and client satisfaction.
• Directed financial management tasks, including budgeting and reconciliation for data center expenses, markedly enhancing cost efficiency and fiscal accountability.

香港特別行政區 香港

• Executed desk-side support for major trading applications such as Fidessa, TTL, SAS, and Esunny, ensuring optimal user productivity.
• Managed the development and implementation of the DSM system, improving project outcomes through effective leadership.
• Automated routine IT tasks using Python and Java, enhancing process efficiency and reducing manual workload.
• Maintained and upgraded the corporate website using WordPress, HTML5, CSS, and JavaScript, keeping it functional and current.

金鐘

• Facilitated seamless IT operations by fulfilling roles in Customer Help Desk support, System Administration, Project Coordination, Data Center Operations, and Procurement.
• Interacted with customers and developers to expedite the trade API troubleshooting process, significantly improving service quality and response time.
• Developed and implemented Python scripts to collect data from trade APIs and databases, customized to meet customer requirements.
• Managed and monitored critical trading systems (CQG, TT, Esunny, EMSX), ensuring continuous system integrity and high levels of user satisfaction.

火炭Sctc

Master Of Science - Ms, Information Technology

Bachelor Of Science, Information Technology