Eric Pope Email & Phone Number

Oklahoma City, Oklahoma, United States

Spearheaded the launch of CACI Shared Service Center Remote Desktop Support Model exceeding enterprise KPI expectations in the first year of implementation, both CONUS and OCONUS.Collaborated with cross-functional teams to create strategies for continuous service optimization, staff performance improvement, and cost-effective technological solutionsProvided technical expertise and coordination for hardware deployment, imaging, and modifications, ensuring quick resolution of complex technical issues across multiple regionsManaged case ownership from initiation to resolution, ensuring operational excellence and maintaining high levels of customer satisfactionDeveloped key performance metrics to track and drive team optimization, innovation, and individual performance across the enterprise Proactively used trend analytics to identify and mitigate operational gaps before they impacted key performance indicators (KPIs) or customer experienceStandardized service level optimization through continuous process improvement and collaboration with stakeholders, ensuring alignment with enterprise-level objectivesIntroduced transformative technologies to enhance operational efficiencies, ensuring cost-effective IT solutionsSet SMART goals to identify and develop technician skills, improving proficiency and expanding IT capabilities across the teamFacilitated a career advancement process by recognizing promotional opportunities for high-performing technicians and cultivating a culture of continuous improvement and development.

Oklahoma City, Oklahoma, United States

Responsible for leading and managing a high-performing sales team in a B2B environment, driving revenue growth, and achieving sales targets.Developed and executing strategic sales plans, managing key client relationships, and ensuring successful market penetration and expansion. Collaboration with senior leadership to align sales strategies with business objectives, coach and mentor sales representatives, and play a pivotal role in scaling the organization’s sales efforts across key markets.Promoted technology solutions across Oklahoma and Texas, targeting Oil & Gas clients, driving a 25% year-over-year sales increase. Cultivated strategic relationships with major industry players, including Continental Resources, to position the company for future growth and expansion

Oklahoma City Metropolitan Area

Responsible for overseeing and managing the daily operations of the IT support team, ensuring effective resolution of technical issues and superior customer service. Focuses on leading a team of technical support specialists, managing service level agreements (SLAs), and driving continuous improvement in service delivery. Collaboration with cross-functional teams, manage escalations, and contribute to strategic planning for infrastructure, process improvement, and technology implementation.Managed a team of 30 in the Enterprise Support division, providing technical support for server and storage solutions. Phone and Chat Led the Total Solutions initiative, increasing revenue by 29% through strategic project execution and enhanced customer engagement across the U.S., Canada, and Latin America." Implemented performance-driven initiatives to optimize service levels, achieving significant operational improvements in response times and customer satisfaction.

Bachelor Of Applied Science (Basc), Communication, General

Bachelor Of Applied Science (B.A.Sc.), Communication, General, 4.0

Activities and Societies: Athletic Scholarship University of Oklahoma Football 1985 National Champion Offensive Team Captain 4 Year Letter.