Eric Potvin

Eric Potvin Email and Phone Number

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Eric Potvin's Location
Greater Montreal Metropolitan Area, Canada
Eric Potvin's Contact Details

Eric Potvin personal email

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About Eric Potvin

I require challenges. Although my instincts are to standardize my routine in order to efficiently attain results. (Enough key words in that sentence?) There needs to be a certain forward motion to the journey. Being very satisfied with my career path, I will not say it came about as the straight line path I had envisioned. Challenges and setbacks have been lived and learned, and still many more to live for. My present role entails helping our partner hospitality properties (B2B) to use our technology offerings. Implementation and training on POS, PMS and Banquet Event software. Always in keeping with best practices for the accomplishment of their hospitality activities. We are the glue! I will go from the technical install and configuration, to train the end user, to consult management on operational processes. All that without batting an eye.Personality traits: (Do I need to mention these are more than likely positive.)-blessed with a good dose of common sense and analytical skills-poised, confident, and clear-thinking when under stress-strong sense of duty and obligationReference Keywords: PMS / Property Management Software, POS / Point of Sale Software, Banquet and Event Management Software

Eric Potvin's Current Company Details

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Eric Potvin Work Experience Details
  • Groupe St-Hubert
    Supervisor, Restaurant Systems
    Groupe St-Hubert Dec 2023 - Jun 2024
    Boisbriand, Quebec, Canada
  • Loc Software
    Technical Analyst
    Loc Software Oct 2021 - Dec 2023
    Laval, Quebec, Canada
    The main role as a Technical Analyst is to assist and train our customers and business partners in the use of our software, to ensure its proper functioning and to perform second level support activities. Work in close collaboration with the professional services team (integrators and project managers). Take an active part in the quality control activities and documentation of our software.
  • Iqware Inc.
    Training And Implementation Specialist
    Iqware Inc. Jan 2018 - Oct 2021
    Laval, Qc
    My present role entails helping our partner hospitality properties (B2B) of North America (US, Canada and the Carribean) to use our technology offerings, in keeping with best practices for the accomplishment of their hospitality activities. · Install, configure and train users on our PMS, POS, Event (Banquet) and Revenue Management software solutions, remotely and on-site.· Assessment of business processes and needs.· Consult management on operational processes.· Detail Reporting on any Feature Requests or Development required by the client.· Creation of general documentation and/or specific to the customer configuration.· Continuous support after installation for client and our internal Support Staff.
  • Best Western Hôtel St-Jérôme / Gare 422 Resto&Bar
    Controller F&B
    Best Western Hôtel St-Jérôme / Gare 422 Resto&Bar Jun 2015 - Jan 2018
    St-Jérôme, Qc
    · Implementation and conception of control and accounting procedures· Control of the food/beverage inventories · Support of the computer systems and operations software training (POS and PMS)
  • Best Western Hôtel St-Jérôme
    Front-Desk Supervisor
    Best Western Hôtel St-Jérôme Apr 2013 - Jun 2015
    St-Jérôme, Québec
  • Hôtel Le Chantecler
    Senior Front Desk Clerk
    Hôtel Le Chantecler Sep 2010 - Apr 2013
    Ste-Adèle, Qc
    Under the authority of the Assistant director Front Desk. I support the front desk team. Contribute to the continuous training of the staff. Manage the guest requests/complaints. See to the coordination between the different hotel departments.
  • Hôtel Lord Berri
    Night Auditor & Front Desk Clerk
    Hôtel Lord Berri 2009 - 2010
    Montréal, Qc
    · Verify the daily accounting operations· Welcome and Manage guest requests
  • Hôtel Four Points By Sheraton Montréal Centre Ville
    Controller Finance
    Hôtel Four Points By Sheraton Montréal Centre Ville 2007 - 2008
    Montréal, Qc
  • Hôtel De La Montagne/Thursday'S Bar
    Controller F&B And It Manager
    Hôtel De La Montagne/Thursday'S Bar 1999 - 2007
    Montréal, Qc
    Under the Controller Finance, I was responsible for the controls of the food and beverage inventories, and the reports for the monthly results. I prepared the annual revenue and costs budgets. I built the IT network and was responsible for the migration and replacement of our computer systems, from restaurant POS, beverage control system, hotel PMS and accounting software. · Implementation and management of computer systems. (including continuous training and configuration)· Study of software and needs assessment.· Decision-making for software choices.· Point of contact with software providers.· First line support, I authorize requests to be made with the supplier.
  • Hôtel Cantlie Suites
    Revenue Auditor, Night Auditor And Fd Clerk
    Hôtel Cantlie Suites 1997 - 1999
    Montréal, Qc
    · Draft revenue reports· Verify the daily accounting operations· Welcome and Manage guest requests
  • Base  Des Forces Canadiennes,  Longue Pointe Et St-Hubert
    Bar Manager, Barman
    Base Des Forces Canadiennes, Longue Pointe Et St-Hubert 1989 - 1994
    Montréal, Qc
    Stock inventories, employee schedules, bar service.

Eric Potvin Skills

Web Development Web Services Inventory Control Project Control Training Bilingual English French Learning Quickly F&b Operations Hospitality Management Hospitality Industry Rooms Division Standardization Formation Point Of Sale Systems Accounting Food And Beverage Information Technology Property Management Systems Microsoft Excel Microsoft Office Customer Service Gestion De Projet Business To Business

Eric Potvin Education Details

  • Institut De Tourisme Et D'Hôtellerie Du Québec
    Institut De Tourisme Et D'Hôtellerie Du Québec
    Graduate
  • Champlain Regional College
    Champlain Regional College
    Graduate

Frequently Asked Questions about Eric Potvin

What is Eric Potvin's role at the current company?

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What is Eric Potvin's email address?

Eric Potvin's email address is er****@****web.com

What schools did Eric Potvin attend?

Eric Potvin attended Institut De Tourisme Et D'hôtellerie Du Québec, Champlain Regional College.

What are some of Eric Potvin's interests?

Eric Potvin has interest in Computers, Web Design And Development, Marketing Et Communications, Marketing And Communications, Design Et Développement Web, Rooms Division Management, Food And Beverage Management And Control, Informatique, Gestion Hébergement, Industrie Hôtelière.

What skills is Eric Potvin known for?

Eric Potvin has skills like Web Development, Web Services, Inventory Control, Project Control, Training, Bilingual English French, Learning Quickly, F&b Operations, Hospitality Management, Hospitality Industry, Rooms Division, Standardization.

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