Eric Pounders Email & Phone Number

Temple, Texas

•Established and maintained client relations with a variety of backgrounds by demonstrating exemplary communication both verbally and written according to business etiquette•Determined eligibility and placed clients for approved services according to policies, procedures, and established time frames•Maintained databases for tracking client contacts, making appointments, and generating reports•Qualified and placed consumers according to their needs and maintained relations for further assistance •Balanced financial negotiations and consumer differences to further business revenue•Consistently trained on multiple communication devices and diverse software•Provided education to customers establishing guidelines and importance of adherence•Prioritized business obligations with client differences to hold to company standards•Executed training for retail locations on a national level for operation software upgrades•Performed required business protocols on a monthly, quarterly, and yearly basis•Exceeded expectations as a traveling regional sales representative for three years

Fort Hood, Texas

•Operated as shop coordinator overseeing administrative activities and scheduled work flow •Established deadlines and accomplished tasks by independently setting priorities and holding to strict organization •Composed reports in a clear and concise manner summarizing daily activities and job completion •Research and acquisition parts according to directives established in manuals and regulations •Reviewed reports thoroughly with attention to detail to ascertain operations work flow

•Research and acquisition parts according to directives established in manuals and regulations•Reviewed reports thoroughly with attention to detail to ascertain operations work flow•Created and sustained an inventory system for military equipment and electronic components•Extensive demonstration in supply channel operation and inventory negotiation•Implemented training protocols for appropriate staff on shop operations and policies•Proficient on multiple computer diagnostic programs for electronic module replacements