-Supported staff and students with iPad/PC/laptop/printer issues, software support, AV set-ups, and other support ticket issues-Installed, supported, monitored, tested, and troubleshooted software and hardware problems related to Windows-based devices and Apple iPads-Developed and maintained workstation and laptop images.

W-2 contract employee working with Owen J Roberts School District supporting their five elementary schools as front-line deskside support for teachers and administration.* Provide hardware and software support for District educational and administrative operations, including troubleshooting incidents and/or necessary repairs and preventative maintenance.* Manage escalated incidents as projects, plan and coordinate their resolution, including necessary resources and timelines.* Manage IT inventory and distribution.* Provide staff development for certain district initiatives and rollouts.* Familiar with and troubleshoot iPads, Chromebooks, projectors, Apple TVs and other educational products.* Able to assist in troubleshooting network connectivity issues.* Responsible for assisting audio video streaming and other video conferencing needs.* Other duties assigned by the Assistant and the Director of Technology

-Data preparation, compiling and sorting written documentation-Large volume data entry utilizing Microsoft Access Databases-Data integrity validation

-Responsible for facility, property incident management and risk assessment across 200+ Sprint Facilities-Hired, managed, and collaborated with contractor resources onsite and remotely-Managed financial forecasts and budgets-Managed and drove supply, event and shipment procurements -Drove project management for each of the facilities

-Led and coached the department on best practices and company standards-Supported other team members during difficult client incidents-Created solutions for client support incidents-Data Entry, Documentation and Secure Upload to AWS Servers-Customer incident Support fielding issues, payments and updating customer information

-Directed service and repair initiatives-Drove service and repair output by 20%-Increased customer satisfaction by 10%-Managed B2B sales