Eric Pray Email & Phone Number

Baltimore, Md, Us

Provided Tier 3 support for Department of Homeland Security Office of BioMetric Information Management. Duties included configuration and management of Windows 2012 Servers on Dell R380 systems, and associated applications. Perform daily system checks to ensure availibility of all supported services. Complete daily log showing status of all systems checked. Manage virtual machines in VMware and apply monthly system updates. Manage server backup jobs and the associated backup tape library, rotating backup tapes to the secure facility in Mount Weather, VA monthly. Log completed tasks and report weekly to management on task completion, hardware status, and report on issues or concerns related to the area of support. Manage support calls for hardware an software failures. Process escalated tickets from Tier 2 Support including assigning rights for directory access as requested by clients. Provide assistance to Tier 2 on technical issue related to remote connectivity through VPN and the use of WPAAS (Windows Platform As A Service).

Boston, Ma, Us

Beacon Hill Staffing Group - Monster Government Solutions – McLean, VASystems AdministratorResponsible for the deployment and administration of Microsoft Windows virtual machine servers, managing approximately 100 virtual machines running Microsoft Windows 2008 and 2012. Also managed the VMware systems within the Development and Test environments, with ESX version 6 hosts running on Dell blade servers (R610 & M710 models). The vSphere environment was managed via VMware vCenter Server hosted on a Windows virtual machine. Also responsible for deployment and testing of the Linux-based vCenter appliance for a proof-of-concept initiative, delivering reports to the management team regarding the viability of the deployment of that specific product within the environment. Responsible for the application of system patches and updates on Windows servers and VMware-ESX hosts. Worked on test planning and development, as well as the installation and support of Red Hat Satellite Server.

Mclean, Virginia, Us

Provided Tier 3 support for IBM AIX systems (version 8 and 9) hosting databases on IBM DB2, and mid-tier servers running IBM WebSphere and WebLogic. Served as primary point-of-contact for execution and completion of change requests for client-project teams. Performed multiple deployments of version 9 AIX servers upgrading from version 8. Daily tasks included responsibility for responding to client-access requests and managing user rights on DB2 servers; assist middle-tier team with IBM WebSphere support; monitor overall system performance and perform daily morning health-checks to ensure up-time service-level agreement standards were met. Worked with project teams to allocate necessary resources for development and testing initiatives on AIX systems.Provided Tier 3 support for Red Hat Linux operating systems, managing over 150 virtual machines in a mixed Linux and Microsoft Windows environment. Served as primary contact for Tier 3 support on RHEL systems. Duties included the administration and support of Red Hat Satellite servers; response to client-access requests and user rights management on RHEL servers; monitor overall system performance and perform daily morning health-checks. Worked with project teams to deploy new systems and configure access rights for their use in development and testing environments. Worked on implementation of Puppet to facilitate the automation of administrative tasks such as the application of system updates to virtual machines and completion of system backups.

Boca Raton, Florida, Us

Department of Labor – Washington, DCOffice of the Chief Information Officer (OCIO) Systems Administrator – May 2011 to June 2018Provided Tier 3 support for IBM AIX systems (version 8 and 9) hosting databases on IBM DB2, and mid-tier servers running IBM WebSphere and WebLogic. Served as primary point-of-contact for execution and completion of change requests for client-project teams. Performed multiple deployments of version 9 AIX servers upgrading from version 8. Daily tasks included responsibility for responding to client-access requests and managing user rights on DB2 servers; assist middle-tier team with IBM WebSphere support; monitor overall system performance and perform daily morning health-checks to ensure up-time service-level agreement standards were met. Worked with project teams to allocate necessary resources for development and testing initiatives on AIX systems.Provided Tier 3 support for Red Hat Linux operating systems, managing over 150 virtual machines in a mixed Linux and Microsoft Windows environment. Served as primary contact for Tier 3 support on RHEL systems. Duties included the administration and support of Red Hat Satellite servers; response to client-access requests and user rights management on RHEL servers; monitor overall system performance and perform daily morning health-checks. Worked with project teams to deploy new systems and configure access rights for their use in development and testing environments. Worked on implementation of Puppet to facilitate the automation of administrative tasks such as the application of system updates to virtual machines and completion of system backups.

London, Gb

BAE Systems - Bureau of Labor Statistics (BLS), Washington DCSystems Administrator – March 2010 to May 2011Responsibilities included the configuration, administration, and maintenance of Unix, Linux, and VMware systems. Responsible for testing of proposed agency-use software for certification. Build, deployment, and maintenance of Unix and Linux virtual machines. Configuration and maintenance of HP Blade-Server Enclosures. Maintain system updates and backups in the Development and Test environments. Performed product research and produced certification reports for new software and hardware to be tested for agency certification and use. Maintained documentation of project duties and results. Reported project updates to the directorship and various stakeholders in the project life-cycle.

Provo, Ut, Us

Systems Administrator – March 2007 to December 2009Responsibilities included the maintenance and deployment of Quality-Assurance Lab servers at Managed Objects/Novell. Responsible for the maintenance and deployment of Application Discovery servers, a stand-alone device developed by EMC running Red Hat Linux that discovers all network-connected resources and identifies any protocols running on the local network. Responsible for software updates and patches on client-specific discovery servers. Responsible for the creation and distribution of all license keys for Managed Objects software. Created monthly status reports for all activities related to server and license key deployment.

Armonk, New York, Ny, Us

Systems Administrator – August 2000 to September 2006Provided Tier 3 operating system support for the Solaris Unix, Red Hat Linux, and Microsoft systems. Assisted in the management of the Solaris environment performing Sun Solaris server deployment and configuration, installation of Oracle database server software, managing health-checks and installing system updates. Provided support for Oracle database systems on Solaris servers. Managed all Solaris server data backup rotations utilizing Legato data recovery software.Build and deployment of Microsoft Windows servers in the development, test, and production environments. Provided support for all operating system functions following deployment, including software installation and configuration, granting user access rights, and application of system updates. Managed the deployment and support of project-specific systems in the Sandbox environment on either MSFT Windows or Red Hat Linux working in collaboration with project teams to develop solutions for various software and environment-specific requirements. Managed all server data backup rotations on Windows and Red Hat Linux utilizing Arcserve data recovery software.

Gb

Systems Administrator – August 2000 to September 2006Provided Tier 3 operating system support for the Solaris Unix, Red Hat Linux, and Microsoft systems. Assisted in the management of the Solaris environment performing Sun Solaris server deployment and configuration, installation of Oracle database server software, managing health-checks and installing system updates. Provided support for Oracle database systems on Solaris servers. Managed all Solaris server data backup rotations utilizing Legato data recovery software.Build and deployment of Microsoft Windows servers in the development, test, and production environments. Provided support for all operating system functions following deployment, including software installation and configuration, granting user access rights, and application of system updates. Managed the deployment and support of project-specific systems in the Sandbox environment on either MSFT Windows or Red Hat Linux working in collaboration with project teams to develop solutions for various software and environment-specific requirements. Managed all server data backup rotations on Windows and Red Hat Linux utilizing Arcserve data recovery software.

Gb

Provided Tier 1 and 2 desktop support for the Washington Consulting Practice sector of PricewaterhouseCoopers. Responsible for the deployment, configuration, and support of desktop PCs and laptops for senior personnel (Partners and Mangers) and staff consultants. Responsible for the deployment and shipping of PCs to satellite offices, serving as primary point-of-contact for any questions or problems for consultants working remotely. Provided support for all company-installed software including Microsoft Windows (Windows 98, Windows NT, Windows 2000 Professional), Microsoft Office, Lotus Notes, and VPN connectivity. Responsible for management of the ticketing software to ensure tracking of all requests processed by myself and other members of the Support Desk. Assisted in the Sandbox environment build, a proof-of-concept environment made available to clients who needed to provide solutions for clients using software not specified or supported by the organization.