Eric Prins Email & Phone Number

Mclean, Virginia, Us

Sr. Application Consultant● Principle Application Consultant for Workforce Software Time & Attendance HRIS for HFS Sinclair● Managed off-shore developers with configuration and testing● Liaison with customer during their Functional Testing period● Utilize Teams, SQL, Policy Editor and ServiceNow ticketing to diagnose customer issues● Write SQL queries and review database tables for accuracy● Gather requirements for new requests and modifications to existing configuration● Implement changes to customer configurations to either resolve and issue or meet new requirements

Mclean, Virginia, Us

Prepare and document early application changes for the NBS Modernization program for the CDC. Research knowledge bases, document application processes, plan for support processes, and build the groundwork for a successful application support team.

Cincinnati, Ohio, Us

● Support a Cigna based patient portal● Utilize Webex, SQL, and ServiceNow ticketing to diagnose customer issues● Write SQL queries and review database tables for accuracy● Update customer tickets, test scenarios, and interface with development and management● Manage ticket queue and be first point of contact for customer issues

Livonia, Mi, Us

• Call center for Workforce Software’s EmpCenter software• Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues• Write SQL queries and review database tables for accuracy• Update customer tickets, test scenarios, and interface with development and management• Manage ticket queue and be first point of contact for customer issues• Gather requirements for new requests and modifications to existing configuration• Implement changes to customer configurations to either resolve and issue or meet new requirements

• Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labor tracking needs• Write complex formulas that leverage mathematical and/or programming skills• Implement changes to customer configurations to either resolve any issues or meet new requirements• Perform unit and system testing of configured application• Collaborate with team members to complete project assignments by set deadlines

Livonia, Mi, Us

• Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labot tracking needs• Write complex formulas that leverage mathematical and/or programming skills• Implement changes to customer configurations to either resolve any issues or meet new requirements• Perform unit and system testing of configured application• Collaborate with team members to complete project assignments by set deadlines

Livonia, Mi, Us

• Call center for Workforce Software’s EmpCenter software• Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues• Write SQL queries and review database tables for accuracy• Update customer tickets, test scenarios, and interface with development and management• Manage ticket queue and be first point of contact for customer issues• Gather requirements for new requests and modifications to existing configuration• Implement changes to customer configurations to either resovle and issue or meet new requirements

Evaluate customers and recommend equipment based on their performance level and goals.Custom fit and modify ski boots for the customers needs.

• Call center for Aegis Mobile police application software• Utilize Webex, SQL, Virtual Machines, and Salesforce to diagnose customer issues• Modify tables on AIX RS-6000 message switches• Update customer tickets, test scenarios, and interface with development and management

Conway, Arkansas, Us

Utilizing Unica Campaign, Toad for Oracle, and WS-FTP to ensure that the campaign specs are met and the correct data is delivered to the client.

Livonia, Mi, Us

Telephone software support for TestPartner and SilkTest AMQ testing solutions.Utilize VM-Ware, Remote Desktop, Live Meeting, Web Ex, and LogMeIn to resolve issues.Troubleshoot product related issues, and escalate the issues to development.Document, code, and test defects and resolutions in the softwareWrite and execute test scripts and visual tests.Write VB.Net, VBA and Silk4Test scripts for custom testing.Provide support for SQL Server using SSMS, and support for Access databasesAid in re-configuring customer's systems via modifications to MSConfig & Windows RegistryProvide new product/functionality training to other Support EngineersAssist with Beta programs, regression testing, logging and testing bugs identified.Create Knowledge Base articles.Create sample applications in the different supported technologies for customer issue reproduction and resolution.Supported Operating Systems: XP, Win 7 (32 & 64 bit), Win 2003, Win 2008

Byron Center, Mi, Us

Software developer for EDI processes.Utilized Boomi, VB.NET, & SQL 2005 to develop processes for receiving and entering electronic orders into Order Management System. Handled IT Help Desk support for department on a rotating basis.

IT duties include maintaining store PC's, DSL connections, updating web site, and recommending hardware and software products needed to facilitate business.Assist customers with downhill skis, snowboards, XC skis, Kayaks, Hiking and Camping gear, Footwear, and Roof Racks.Custom boot fitter.

Us

Helpdesk support for city government officials and departments.Troubleshooting of PC problems and network issues. Provided printer and software support. Performed MS Access and Visual Basic development.

Developer for Accelerate Program using J.D. Edwards CustomWorks and AOC software, AutoCAD R14/15/2000i, Visual Basic 6, VB Script, and InstallShield.Provided detailed UI design and graphic solutions for furniture dealers to design and layout office interiors from within AutoCAD. Developed UI design and software requirements by working closely with end-users to determine their needs.

Managed third party integration department for progress database application.Provided quality technical support for Picas product using the Progress database and Xponent case tool in Windows 95/98/NT environment. Successfully developed VB application to interface with Federal Express Power Ship system.

Visual C++ and Visual Basic programmer for Software Products Engineering department.Assisted in designing the SortVIEW conveyor control program. Installed applications and provided on-site support for The Disney Store, Toys-R-Us, and Wal*mart distribution centers. Environment: Visual Basic, Visual C++, and SQL on Windows NT.

MS Windows C/C++ programmer for Color Quality Control, Paint Formulation, and Textile Formulation packages.Designed GUI controls and windows layout for MatchRite application. Performed project design and estimation, program implementation, debugging, and maintenance of MatchRite. Environment: Borland C under Microsoft Windows 3.1, and Visual C++.

Graphics programmer for FullColor and U4ia packages on SGI and IBM RISC workstations.Successfully designed and implemented Menu Manager GUI for FullColor, image manipulation and enhancement routines for 2D graphics and texture mapping. Developed color matching routines for Chrysler and General Motors. Environment: Unix C

Bachelor Of Science, Computer Science

A.A., Math, Computer

Diploma, Math