Eric Prins

Eric Prins Email and Phone Number

Senior Application Consultant for Dexian
Eric Prins's Location
Grand Haven, Michigan, United States, United States
About Eric Prins

I am an IT professional with over 30 years of experience in a wide variety of disciplines. For the better part of the last 8 years, I have supported the Workforce Software Time & Attendance application. Using SalesForce as our ticketing system, and Teams for remote communications, I provided current updates and resolution statuses to the customers. Writing SQL queries and reading log/trace files was standard procedure. The Time and Attendance application is a full HR ERP, and produces the final data file to be sent to payroll. I am comfortable working with SQL and Oracle databases, can read and follow most scripting languages, and proficient in the MS Office suite. I have in the past coded in C (both Unix & Windows), C++, VB, VBScript, Java, and HTML.I’m a quick and eager learner for any technologies that I am not as experienced on, and welcome training - both online & in person.My greatest strength is working with customers (in or out of house) to resolve their issues. I am quite comfortable speaking on a less technical level to those outside of the IT community, and happy to present/instruct demos and training.

Eric Prins's Current Company Details

Senior Application Consultant for Dexian
Eric Prins Work Experience Details
  • Dexian
    Senior Application Consultant
    Dexian Aug 2024 - Nov 2024
    Mclean, Virginia, Us
    Sr. Application Consultant● Principle Application Consultant for Workforce Software Time & Attendance HRIS for HFS Sinclair● Managed off-shore developers with configuration and testing● Liaison with customer during their Functional Testing period● Utilize Teams, SQL, Policy Editor and ServiceNow ticketing to diagnose customer issues● Write SQL queries and review database tables for accuracy● Gather requirements for new requests and modifications to existing configuration● Implement changes to customer configurations to either resolve and issue or meet new requirements
    View
  • Enquizit, Inc. | Aws Premier Consulting Partner In Cloud Migration & Application Modernization
    Application Support Enigineer
    Enquizit, Inc. | Aws Premier Consulting Partner In Cloud Migration & Application Modernization Nov 2022 - Sep 2023
    Mclean, Virginia, Us
    Prepare and document early application changes for the NBS Modernization program for the CDC. Research knowledge bases, document application processes, plan for support processes, and build the groundwork for a successful application support team.
    View
  • Assurecare Llc
    Production Support Analyst
    Assurecare Llc Feb 2022 - Nov 2022
    Cincinnati, Ohio, Us
    ● Support a Cigna based patient portal● Utilize Webex, SQL, and ServiceNow ticketing to diagnose customer issues● Write SQL queries and review database tables for accuracy● Update customer tickets, test scenarios, and interface with development and management● Manage ticket queue and be first point of contact for customer issues
    View
  • Workforce Software
    Application Support Analyst
    Workforce Software Nov 2018 - Feb 2022
    Livonia, Mi, Us
    • Call center for Workforce Software’s EmpCenter software• Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues• Write SQL queries and review database tables for accuracy• Update customer tickets, test scenarios, and interface with development and management• Manage ticket queue and be first point of contact for customer issues• Gather requirements for new requests and modifications to existing configuration• Implement changes to customer configurations to either resolve and issue or meet new requirements
    View
  • Workforce Insight
    Application Consultant
    Workforce Insight Feb 2018 - May 2018
    • Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labor tracking needs• Write complex formulas that leverage mathematical and/or programming skills• Implement changes to customer configurations to either resolve any issues or meet new requirements• Perform unit and system testing of configured application• Collaborate with team members to complete project assignments by set deadlines
  • Workforce Software
    Application Consultant
    Workforce Software Dec 2016 - Jan 2018
    Livonia, Mi, Us
    • Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labot tracking needs• Write complex formulas that leverage mathematical and/or programming skills• Implement changes to customer configurations to either resolve any issues or meet new requirements• Perform unit and system testing of configured application• Collaborate with team members to complete project assignments by set deadlines
    View
  • Workforce Software
    Application Support Analyst
    Workforce Software Mar 2014 - Dec 2016
    Livonia, Mi, Us
    • Call center for Workforce Software’s EmpCenter software• Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues• Write SQL queries and review database tables for accuracy• Update customer tickets, test scenarios, and interface with development and management• Manage ticket queue and be first point of contact for customer issues• Gather requirements for new requests and modifications to existing configuration• Implement changes to customer configurations to either resovle and issue or meet new requirements
    View
  • The Ski Company
    Sales Associate
    The Ski Company Jan 2008 - Feb 2017
    Evaluate customers and recommend equipment based on their performance level and goals.Custom fit and modify ski boots for the customers needs.
  • New World Systems
    Application Specialist
    New World Systems Sep 2012 - Mar 2014
    • Call center for Aegis Mobile police application software• Utilize Webex, SQL, Virtual Machines, and Salesforce to diagnose customer issues• Modify tables on AIX RS-6000 message switches• Update customer tickets, test scenarios, and interface with development and management
  • Acxiom
    Decision Support Analyst
    Acxiom Jan 2012 - Sep 2012
    Conway, Arkansas, Us
    Utilizing Unica Campaign, Toad for Oracle, and WS-FTP to ensure that the campaign specs are met and the correct data is delivered to the client.
    View
  • Aaa Life Insurance Company
    Technical Analyst
    Aaa Life Insurance Company Apr 2011 - Dec 2011
    Livonia, Mi, Us
    View
  • Microfocus
    Support Engineer
    Microfocus Jun 2008 - Mar 2011
  • Micro Focus/Compuware
    Support Engineer
    Micro Focus/Compuware Jun 2008 - Mar 2011
    Telephone software support for TestPartner and SilkTest AMQ testing solutions.Utilize VM-Ware, Remote Desktop, Live Meeting, Web Ex, and LogMeIn to resolve issues.Troubleshoot product related issues, and escalate the issues to development.Document, code, and test defects and resolutions in the softwareWrite and execute test scripts and visual tests.Write VB.Net, VBA and Silk4Test scripts for custom testing.Provide support for SQL Server using SSMS, and support for Access databasesAid in re-configuring customer's systems via modifications to MSConfig & Windows RegistryProvide new product/functionality training to other Support EngineersAssist with Beta programs, regression testing, logging and testing bugs identified.Create Knowledge Base articles.Create sample applications in the different supported technologies for customer issue reproduction and resolution.Supported Operating Systems: XP, Win 7 (32 & 64 bit), Win 2003, Win 2008
  • Don Thomas Sporthaus
    Manager
    Don Thomas Sporthaus Apr 2007 - Feb 2008
  • Applied Textiles
    Systems Analyst
    Applied Textiles Nov 2005 - Jan 2007
    Byron Center, Mi, Us
    Software developer for EDI processes.Utilized Boomi, VB.NET, & SQL 2005 to develop processes for receiving and entering electronic orders into Order Management System. Handled IT Help Desk support for department on a rotating basis.
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  • Bill & Paul'S Sporthaus
    Information Technology / Sales Manager
    Bill & Paul'S Sporthaus Jan 1996 - Jan 2007
    IT duties include maintaining store PC's, DSL connections, updating web site, and recommending hardware and software products needed to facilitate business.Assist customers with downhill skis, snowboards, XC skis, Kayaks, Hiking and Camping gear, Footwear, and Roof Racks.Custom boot fitter.
    View
  • City Of Wyoming
    Systems Support Analyst
    City Of Wyoming Apr 2005 - Sep 2005
    Us
    Helpdesk support for city government officials and departments.Troubleshooting of PC problems and network issues. Provided printer and software support. Performed MS Access and Visual Basic development.
    View
  • Steelcase, Inc
    Senior Applications Engineer
    Steelcase, Inc Jan 2000 - Jan 2003
    Developer for Accelerate Program using J.D. Edwards CustomWorks and AOC software, AutoCAD R14/15/2000i, Visual Basic 6, VB Script, and InstallShield.Provided detailed UI design and graphic solutions for furniture dealers to design and layout office interiors from within AutoCAD. Developed UI design and software requirements by working closely with end-users to determine their needs.
  • Innovative Software Solutions
    Software Specialist
    Innovative Software Solutions Jan 1998 - Jan 2000
    Managed third party integration department for progress database application.Provided quality technical support for Picas product using the Progress database and Xponent case tool in Windows 95/98/NT environment. Successfully developed VB application to interface with Federal Express Power Ship system.
    View
  • Rapistan Demag
    Systems Analyst
    Rapistan Demag Jan 1995 - Nov 1998
    Visual C++ and Visual Basic programmer for Software Products Engineering department.Assisted in designing the SortVIEW conveyor control program. Installed applications and provided on-site support for The Disney Store, Toys-R-Us, and Wal*mart distribution centers. Environment: Visual Basic, Visual C++, and SQL on Windows NT.
  • X-Rite, Inc
    Software Engineer
    X-Rite, Inc Jan 1992 - Jan 1995
    MS Windows C/C++ programmer for Color Quality Control, Paint Formulation, and Textile Formulation packages.Designed GUI controls and windows layout for MatchRite application. Performed project design and estimation, program implementation, debugging, and maintenance of MatchRite. Environment: Borland C under Microsoft Windows 3.1, and Visual C++.
  • Computer Design, Inc
    Software Engineer
    Computer Design, Inc Jan 1987 - Jan 1992
    Graphics programmer for FullColor and U4ia packages on SGI and IBM RISC workstations.Successfully designed and implemented Menu Manager GUI for FullColor, image manipulation and enhancement routines for 2D graphics and texture mapping. Developed color matching routines for Chrysler and General Motors. Environment: Unix C

Eric Prins Education Details

  • Western Michigan University
    Western Michigan University
    Computer Science
  • Grand Rapids Community College
    Grand Rapids Community College
    Computer
  • Forest Hills Northern
    Forest Hills Northern
    Math

Frequently Asked Questions about Eric Prins

What is Eric Prins's role at the current company?

Eric Prins's current role is Senior Application Consultant for Dexian.

What schools did Eric Prins attend?

Eric Prins attended Western Michigan University, Grand Rapids Community College, Forest Hills Northern.

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