Provide all aspects of Windows Operating System Delivery for Windows 10 and Windows 11Build, maintain, and support device driver packagesBuild, maintain, and support windows task sequences through Configuration ManagerProvide engineered solutions for non standardized complex problems

Lead a team of Windows Engineers responsible for desktop security control implementationManaged and owned the Windows Patching process for 30K+ devices throughManaged and owned the desktop vulnerability response program for the Windows OSOwned and supported Symantec Endpoint Protection

I am responsible for all Vulnerability Management on our enterprise endpoints. Specializing in remediation efforts, critical vulnerability playbook execution, and leading junior staff in all of those efforts.

Managed a team of Senior Service Desk employees, my team was responsible for a multitude of things. They were an escalation point for issues, and liaisons between our department and others.

Worked with lower level Service Desk employees and contractors to solve and advise on complex issues. Created training documentation, trained based on said documentation. Worked with outside support areas on problem tickets.