Eric Pugh Email & Phone Number

Savannah, Ga, Us

Horsham, Pennsylvania, Us

• Consultant responsible for change management, stakeholder management, communications and training for a 3,000 employee medical center that is implementing Workday HCM, Supply Chain, and Finance.• Designed and implemented the overall change management strategy.• Designed and implemented the over marketing and communication strategy.• Created a stakeholder management and engagement plan and frequently interact with the CIO and CFO of the medical center.• Designed the Business User and End User training strategy, including live instruction, job aids and on-demand videos.

London, Gb

Ernst &Young, L.L.P. (EY) 2019-Dec 2020Global Human Resources Executive Talent ConsultantLead a global team in negotiating with and selecting an external vendor for a $30MM technology outsourcing project impacting over 1,200 people in 32 countries, resulting in an $84MM savings target over 5 years.• Served as lead EY point of contact with external vendor for all human capital related activities, including benefits harmonization, unique country labor reconciliations, change management and onboarding activities.• Worked closely with internal EY leaders, including General Counsel, Global Communications and Change Management, to ensure human capital priorities are aligned to achieve maximum benefit for our people and the firm.

Global Workday Change Management Leader 2017-2019● Developed and executed global change management and communications strategies for PwC’s internal Workday implementation working with 156 territories to transition over 200 systems to one global HC system.● Executed the transition and training plan for the new human capital system over a 12 month period covering 250,000 partners and employees.● Lead a global team of 8 people● Navigated significant cultural influences while designing and implementing global change, ensuring common values are honored and differences are managed.● Managed significant global relationships with business and change leaders● Developed metrics to evaluate success measures, ROI measures, and our global communications strategy.● Represented Workday Change Management on Global team implementing additional major change initiatives

● Developed new human capital organizational model for over 450 HC professionals in the United States and implemented in April, 2017.● The main goals of the project included eliminating administrative tasks from HR professionals, empowering Client Service professionals regarding people matters, and moving work from the practice offices to a shared center environment.● Resulting actions saved the firm $18.6M by shifting over 120,000 hours of work to the shared service centers and increasing the ratio of client service to human capital from 45:1 to 75:1

● Member of executive leadership team with dual reporting to the Market Managing Partner and the National HR Leader● Led HR and Sourcing team of 45 people in the Boston office, the third largest PwC office worldwide (3200 people)● Devised staffing and human resource practices that helped to enable $500M increase in revenue growth and an increase of 700 professionals since 2008● Developed successful retention strategies that drove the lowest voluntary employee turnover of any large PwC market, lowering voluntary turnover from 19% to 12% over an 8 year period.● Increased minority intern hiring by 125% over a four year period by piloting innovative strategies to attract minorities to Boston● Worked extensively with City of Boston officials to identify transportation alternatives for PwC employees during our office move to the Seaport district in Boston.

Northeast Region Assurance Human Resources Leader (Boston, MA) 1998 - 2008● Saved $2M annually accelerating transition to hiring only 150 credit ready students toward state CPA requirements, leading the big 4 forms in this transformative move● Developed an employee sabbatical program for the NE markets that was utilized as a best practice nationally and implemented across the US firm● Developed a client assignment review process for women and minorities to ensure equitable representation on audit clients, contributing to improved retention.

Minneapolis Cluster Human Resources Leader ● Led team of 6 HR professionals and covered 4 PwC offices● Created the firms first Women’s Leadership Council to promote leadership opportunities

Ohio Human Resources Director (Cleveland, OH) 1992 - 1997 ● Led HC team of 6 people in 3 PwC offices● Increased client service headcount by 23% through innovative recruiting and retention strategies● Developed a gainsharing program for employees based upon office profitability Pittsburgh Office HR Manager (Pittsburgh, PA) 1991 - 1992● Overall responsibility for client assignments and professional education for 150 assurance and tax staff Chicago Office Scheduling Supervisor (Chicago, IL) 1988 - 1991● Overall responsibility for scheduling client assignments for 230 assurance staff● Authored “The Impact of Client Assignments on Our Business” training for Human Capital professionals