Eric Qu

Eric Qu Email and Phone Number

Sales operation (SOP) and customer care (CC) head @ GEZE GmbH
germany
Eric Qu's Location
Shanghai, China, China
Eric Qu's Contact Details

Eric Qu work email

Eric Qu personal email

n/a
About Eric Qu

Eric Qu is a Sales operation (SOP) and customer care (CC) head at GEZE GmbH. He possess expertise in competitive analysis, strategic planning, business strategy, market research, segmentation and 27 more skills.

Eric Qu's Current Company Details
GEZE GmbH

Geze Gmbh

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Sales operation (SOP) and customer care (CC) head
germany
Website:
geze.com
Employees:
812
Eric Qu Work Experience Details
  • Geze Gmbh
    Sales Operation And Customer Care Head
    Geze Gmbh Jun 2021 - Present
    Shanghai, China
    A. Support chairman set 5 year plan to surpass market growth rate by category expand and channel optimization, gain more shares from both local (CHNT)and international competitors (GE, Schneider, ABB, Siemens).B. Initiative yearly business plan and conduct BD development to hotel and data center industry both directly and contractor's approaching.C. Build up and develop project process to facility sales and improve back office efficiency.D. Systematically monitor leads and customers/partners from recruit, generate, develop to strong loyalty. Based on data transfer to information and from insight to impact of growing sales, GM, profit.E. Owner of sales tracking and performance reporting, issues follow up till reach solution.
  • Ariston Thermo Group
    Sales Operation Director
    Ariston Thermo Group Mar 2015 - May 2020
    Shanghai Suburb, China
    A. Conduct 3 year strategy plan catch up the market trend and opportunity increase HEA sales 18% plus and strategic withdraw resources in shrinking channels to reduce the risks. Set up yearly budget to maximize sales turnover by aligning with sales and marketing, overview expenses allocation and responsible for profitability.B. Execute and enforce standard sales operations, continue enhance productivity- Centralize go to market plan, set distributor commercial policy and contract terms, administer marketing schedule (phase in & phase out, promotion & events calendar) and confirm product pricing.- Scope 4 channels (retail, project, online, trade) teams KPI structure and yearly quarterly target, improve sales force productivity.- Domain key account plan, create value for both distributor and company, win-win solution dedicatedly for each of them for the short and long term.- Command monthly rolling forecast and 4+8 & 8+4 adjustment, to optimize production capability and stock level, minimize inventory.- Sales track and trace by weekly, monthly by dashboard and solve issues timely.C. Optimize process, increase sales in-organically by tracking, diagnosing all information - Synergy different channels and enable sales strategy identify and create O2O models- Execute multi-tasking with product marketing, service, logistics win competitive edge over rivals both international and locals, especially in government project, vertical segments, with additional nearly 10% sales and 2% absolute profit.- Direct CRM infrastructures, project management system, destroy info. barriers, maximize output for Ariston, distributors, sub-distributors, contractors and end users.- Find business opportunity proactively by macro MI digesting, strengthen cooperation with land developers, and increase the coverage from 1 to 9, persist showrooms penetration in Yangzi river area to 50+ tier 3/4 cities.
  • Legrand
    Strategic Marketing Director Of Great China
    Legrand Aug 2011 - Feb 2015
    Shanghai
    A. Coordinate with subsidiary entities and group H.Q to ensure strategies aligned and support yearly budget plan.B. Implement comprehensive marketing plans focusing on channel evolution and optimization for each subsidiary and geography synergy among group. C. Leading corporate project channel sales from 3 different BUs (focus on KA) by systematical approach with sales force CRM system.
  • Grohe
    Sales Operation Manager
    Grohe Jul 2006 - Jul 2011
    Shanghai
    A. Sales manager in east region. In retail channel carry out sell out approach instead of purely push sell in and reach double digital growth. In project channel set up leads/pipeline system to increase both coverage and convert rate.B. Channel plan and optimization, keep project increase rate at 10 plus, increase retail share from 20 plus to 35, and enter DIY market to expand our target user and increase both sales and margin.C. Weekly rolling forecast by using SAP BW etc tools, monthly business and dashboard review by sales man, by distributor and by channel: project sales, pipeline and retail showrooms performance for both revenue and margin (ACT vs. Plan/ PY; identify variances and discuss root causes; adjust ROY forecast and activities); consistence 100% or above achievement rate for: sales, gross margin and net margin target.D. Standard analysis of all relevant business dimensions (e.g. macro economics, market size, key competitors such as Hansgrohe, Kohler, Toto, consumer behavior analysis etc.); keep traffic 20% increase rate, and 10% increase rate per deals.E. Full year product mix plan and monthly review by channel by category; carry out distributors’ inventory and sell out analysis by barcode system to improve turn rate 10%.
  • Gfk
    Research And Cs Manager
    Gfk Jun 2004 - Jun 2006
    Shanghai
    A. Conduct market analysis of consumer electric, mobile, DIY products, find international and local market trend (model, specification, area etc.), main competitors activates, and reach consolidated reports.B. Lead the team in establishing a good working relationship and offer valuable service to client such as Sony, Philips, Carrefour, P&G (Braun) etc.

Eric Qu Skills

Competitive Analysis Strategic Planning Business Strategy Market Research Segmentation Marketing Strategy Product Development Marketing Management Market Analysis Customer Insight Pricing Fmcg Product Marketing Marketing Research Analytics Business Development Trade Marketing Forecast Rolling Forecast Strategy Sales Operations Sales Management Project Management Cross Functional Team Leadership Sales Sales Operation Product Management Go To Market Strategy Business Planning Performance Management Stakeholder Management Communication

Eric Qu Education Details

Frequently Asked Questions about Eric Qu

What company does Eric Qu work for?

Eric Qu works for Geze Gmbh

What is Eric Qu's role at the current company?

Eric Qu's current role is Sales operation (SOP) and customer care (CC) head.

What is Eric Qu's email address?

Eric Qu's email address is qu****@****163.com

What schools did Eric Qu attend?

Eric Qu attended 新加坡国立大学, Wuhan University.

What skills is Eric Qu known for?

Eric Qu has skills like Competitive Analysis, Strategic Planning, Business Strategy, Market Research, Segmentation, Marketing Strategy, Product Development, Marketing Management, Market Analysis, Customer Insight, Pricing, Fmcg.

Who are Eric Qu's colleagues?

Eric Qu's colleagues are Andrada Oprea, Ángel Santacruz, Thomas Schimpf, Sascha Geyer, Wolfgang Bischoff, Felix Thimm, Omar Gerosa.

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