Eric Qu
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Eric Qu Email & Phone Number

Sales operation (SOP) and customer care (CC) head at GEZE GmbH
Location: Shanghai, China 5 work roles 2 schools
1 work email found @163.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email q****@163.com
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Current company
Role
Sales operation (SOP) and customer care (CC) head
Location
Shanghai, China
Company size

Who is Eric Qu? Overview

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Quick answer

Eric Qu is listed as Sales operation (SOP) and customer care (CC) head at GEZE GmbH, a with 812 employees, based in Shanghai, China. AeroLeads shows a work email signal at 163.com and a matched LinkedIn profile for Eric Qu.

Eric Qu previously worked as Sales operation and customer care head at Geze Gmbh and Sales operation director at Ariston Thermo Group. Eric Qu holds Master, Mba from 新加坡国立大学.

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Email format at GEZE GmbH

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*@163.com
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AeroLeads found 1 current-domain work email signal for Eric Qu. Compare company email patterns before reaching out.

Profile bio

About Eric Qu

Eric Qu is a Sales operation (SOP) and customer care (CC) head at GEZE GmbH. He possess expertise in competitive analysis, strategic planning, business strategy, market research, segmentation and 27 more skills.

Listed skills include Competitive Analysis, Strategic Planning, Business Strategy, Market Research, and 28 others.

Current workplace

Eric Qu's current company

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GEZE GmbH
Geze Gmbh
Sales operation (SOP) and customer care (CC) head
germany
Website
Employees
812
AeroLeads page
5 roles

Eric Qu work experience

A career timeline built from the work history available for this profile.

Sales Operation And Customer Care Head

Current

Shanghai, China

A. Support chairman set 5 year plan to surpass market growth rate by category expand and channel optimization, gain more shares from both local (CHNT)and international competitors (GE, Schneider, ABB, Siemens).B. Initiative yearly business plan and conduct BD development to hotel and data center industry both directly and contractor's approaching.C. Build up and develop project process to facility sales and improve back office efficiency.D. Systematically monitor leads and customers/partners from recruit, generate, develop to strong loyalty. Based on data transfer to information and from insight to impact of growing sales, GM, profit.E. Owner of sales tracking and performance reporting, issues follow up till reach solution.

Jun 2021 - Present

Sales Operation Director

Shanghai Suburb, China

A. Conduct 3 year strategy plan catch up the market trend and opportunity increase HEA sales 18% plus and strategic withdraw resources in shrinking channels to reduce the risks. Set up yearly budget to maximize sales turnover by aligning with sales and marketing, overview expenses allocation and responsible for profitability.B. Execute and enforce standard sales operations, continue enhance productivity- Centralize go to market plan, set distributor commercial policy and contract terms, administer marketing schedule (phase in & phase out, promotion & events calendar) and confirm product pricing.- Scope 4 channels (retail, project, online, trade) teams KPI structure and yearly quarterly target, improve sales force productivity.- Domain key account plan, create value for both distributor and company, win-win solution dedicatedly for each of them for the short and long term.- Command monthly rolling forecast and 4+8 & 8+4 adjustment, to optimize production capability and stock level, minimize inventory.- Sales track and trace by weekly, monthly by dashboard and solve issues timely.C. Optimize process, increase sales in-organically by tracking, diagnosing all information - Synergy different channels and enable sales strategy identify and create O2O models- Execute multi-tasking with product marketing, service, logistics win competitive edge over rivals both international and locals, especially in government project, vertical segments, with additional nearly 10% sales and 2% absolute profit.- Direct CRM infrastructures, project management system, destroy info. barriers, maximize output for Ariston, distributors, sub-distributors, contractors and end users.- Find business opportunity proactively by macro MI digesting, strengthen cooperation with land developers, and increase the coverage from 1 to 9, persist showrooms penetration in Yangzi river area to 50+ tier 3/4 cities.

Mar 2015 - May 2020

Strategic Marketing Director Of Great China

Shanghai

A. Coordinate with subsidiary entities and group H.Q to ensure strategies aligned and support yearly budget plan.B. Implement comprehensive marketing plans focusing on channel evolution and optimization for each subsidiary and geography synergy among group. C. Leading corporate project channel sales from 3 different BUs (focus on KA) by systematical approach with sales force CRM system.

Aug 2011 - Feb 2015

Sales Operation Manager

Shanghai

A. Sales manager in east region. In retail channel carry out sell out approach instead of purely push sell in and reach double digital growth. In project channel set up leads/pipeline system to increase both coverage and convert rate.B. Channel plan and optimization, keep project increase rate at 10 plus, increase retail share from 20 plus to 35, and enter DIY market to expand our target user and increase both sales and margin.C. Weekly rolling forecast by using SAP BW etc tools, monthly business and dashboard review by sales man, by distributor and by channel: project sales, pipeline and retail showrooms performance for both revenue and margin (ACT vs. Plan/ PY; identify variances and discuss root causes; adjust ROY forecast and activities); consistence 100% or above achievement rate for: sales, gross margin and net margin target.D. Standard analysis of all relevant business dimensions (e.g. macro economics, market size, key competitors such as Hansgrohe, Kohler, Toto, consumer behavior analysis etc.); keep traffic 20% increase rate, and 10% increase rate per deals.E. Full year product mix plan and monthly review by channel by category; carry out distributors’ inventory and sell out analysis by barcode system to improve turn rate 10%.

Jul 2006 - Jul 2011

Research And Cs Manager

Gfk

Shanghai

A. Conduct market analysis of consumer electric, mobile, DIY products, find international and local market trend (model, specification, area etc.), main competitors activates, and reach consolidated reports.B. Lead the team in establishing a good working relationship and offer valuable service to client such as Sony, Philips, Carrefour, P&G (Braun) etc.

Jun 2004 - Jun 2006
Team & coworkers

Colleagues at GEZE GmbH

Other employees you can reach at geze.com. View company contacts for 812 employees →

2 education records

Eric Qu education

FAQ

Frequently asked questions about Eric Qu

Quick answers generated from the profile data available on this page.

What company does Eric Qu work for?

Eric Qu works for GEZE GmbH.

What is Eric Qu's role at GEZE GmbH?

Eric Qu is listed as Sales operation (SOP) and customer care (CC) head at GEZE GmbH.

What is Eric Qu's email address?

AeroLeads has found 1 work email signal at @163.com for Eric Qu at GEZE GmbH.

Where is Eric Qu based?

Eric Qu is based in Shanghai, China while working with GEZE GmbH.

What companies has Eric Qu worked for?

Eric Qu has worked for Geze Gmbh, Ariston Thermo Group, Legrand, Grohe, and Gfk.

Who are Eric Qu's colleagues at GEZE GmbH?

Eric Qu's colleagues at GEZE GmbH include Rudi Serneels, Jana Sundararajan, Ronnie Hoepfer, Samuel Lobmüller, and Rusiye Akay.

How can I contact Eric Qu?

You can use AeroLeads to view verified contact signals for Eric Qu at GEZE GmbH, including work email, phone, and LinkedIn data when available.

What schools did Eric Qu attend?

Eric Qu holds Master, Mba from 新加坡国立大学.

What skills is Eric Qu known for?

Eric Qu is listed with skills including Competitive Analysis, Strategic Planning, Business Strategy, Market Research, Segmentation, Marketing Strategy, Product Development, and Marketing Management.

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