Eric Queck Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

-Oversee IT operations and supervise systems and IT staff-Develop strategy as it relates to the organization's IT infrastructure-Consult leadership team to identify business and technology needs and to optimize the use of information technology-Ensure smooth delivery and operation of IT services-Provide direction, guidance, and training to IT.

Greater Omaha Area

-Manage server and network infrastructure-Perform system maintenance and upgrades where necessary-Research and propose new technology solutions-Manage and monitor backups-Support and Maintain POS systems across all store locations-Configure and install network, POS, and PC equipment for new locations

Greater Omaha Area

Greater Omaha Area

-Assisted with Meraki network rollout in Corporate office and provided support and instructions to contractors at remote sites.-Successfully completed Domain and Email migration of two acquired companies into our domain and 365 tenant.-Implemented Litgation hold and email policies across the organization.-Responsible for merging support desk systems and.

- Managed Support Desk Engineers in Omaha and in remote locations.- Continually improved support processes through continual training and peer feedback, including overnight/on-call support- Maintained coverage schedule for all support and field engineers including on-call and holidays- Grew our live answer percentage from 80% to a 93% daily average.

Omaha, NE

- Managed implementations on SAP warehousing, specifically training and support- Coordinated and performed training classes for plant warehouse personnel- Designed training workbook that automatically pulled up the required classes and order based on the implementation- Responsible for creating test data and managing the test environment- Provided post.

SAP Rollout Support

Omaha, NE

 Provided level 1 support company-wide. Trained and mentored new employees. Worked to resolve issues across most Enterprise applications. Created solution for Mozilla Firefox proxy issue and internal compatibility. Coordinated communication and donations for the Shine the Light on Hunger campaign.