Eric Quesnel Email & Phone Number

- Serves on a daily basis as ADM’s main representative with partners and suppliers who have a direct Impact on passenger processes. -Serves as Director, Co-ordination, for the Emergency Centre at Dorval (YUL) and Mirabel (YMX) while waiting for a superior to take over. -Serves as keeper of the operational processes and implements the mechanisms needed for continuing Improvement. -In collaboration with the other Operations Managers, ensures a uniform application of methods and procedures in order to inspire a high level of confidence among partners and clients.-Applies operational and contingency plans in irregular situations, among others. -Ensures that the terms and conditions of service agreements are respected, particularly as regards the quality of the services provided to clientele by partners. -Contributes actively to safety and security management systems, among other things by producing reports, introducing immediate measures and identifying mitigation measures. -Participates in the design/improvement of operational plans in collaboration with the Operations. -Planning department with the aim of continuously improving operational performance. -Controls service levels.-Contributes to reviewing and improving agreements during the contract renewal process. -Manages the human and material resources under responsibility.

Saint Laurent In Montreal, Quebec, Ca

- Maintained and fostered a constructive and functional relationship with other Air Canada department.-Manage the day to day operations, develop Key Productive Indicators for the 60 Stations operating outside Canada and the USA. Representing the branch on the daily OPS review with the executive.-Liaise with various departments on the next schedule acceptance, taken into consideration slots, airport facilities and resources.-Leads the start-up team (for seasonal start-up stations), instructor on WABLINK (Weight and Balance system) and COMMUNICATOR (Operation system).Key person for any operational issue for the International branch, turnaround, on time performance SOP’s, PAWOB etc.

Saint Laurent In Montreal, Quebec, Ca

- Provided leadership and strategic direction with respect to the day to day operations, quality with our 3rd party handlers and Safety Protocol.- Proactively identify issues that could influence the delivering of Customer Service that would affect the Quality of out service in the International Branch. - Created the Quality Protocol.- Created and managed the Safety protocol to be used across the branch for the IOSA Safety audit, and was a lead auditor for operations. (over 25 Safety audits)-Manage the day to day operations, supporting our International stations, created some KPI’s and annual target for the branch.

Saint Laurent In Montreal, Quebec, Ca

Provided Operational direction with respect to the Air Canada Montreal – Trudeau employe, by maintaining a safe operation, maintaining the schedule integrety and providing the best possible customer service, this by leading a team of managers and over 250 employees per shift.-Provide continuous guidance to the operating departments and senior management.-Create and maintain a constructive and functional team relationship with deputies and unionized employee.-Maintain the schedule integrity.-Proactively identify operational challenges that could potentially influence the operations of the airline.- Identify andmplement immediate correctives measures to mitigate the delays and to provide always excellent customers service.

Saint Laurent In Montreal, Quebec, Ca

Worked in Various departments (Passenger Services, Baggage and Ramp)- Manage monitor and co-ordinate various activities and processes to achieve excellence in the area of safety, operational and customer service standards.- Contribute to operational safety by doing daily safety audits.- Assume local leaderships, engage employee and encourage employee to be empowered their use of judgment.

Saint Laurent In Montreal, Quebec, Ca

Responsible for passengers or ramp planning for the daily operations.- Assign crew or individual (Passengers service) to flights, maintaining a high productivity and making sure that we have the proper manpower to support the operations and give an excellent customer services- Follow the direction of the Mgr-STOC to support the operation.- Adjust the manpower to priority.- Maintain good relations with the employee,