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Eric Rajala is listed as Revenue, Retention, Renewals | SaaS Customer Success at Glitch Local, based in Colts Neck, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Eric Rajala.
Eric Rajala previously worked as Lead Business Consultant at Glitch Local and Consultant: Recruitment and Hiring at Champion Logistics. Eric Rajala holds Bachelor Of Arts (B.A.), Economics from University Of Michigan College Of Literature, Science, And The Arts.
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Hi there! I'm a Customer Success professional who takes particular pride in my communication style, empathy, and ability to think through technical solutions. I have experience in B2B SaaS as a customer success manager, helping business clients to scale their software needs effectively. My work experience includes time spent within and alongside fintech, mortgage and real estate, financial analysis, and the restaurants and hospitality industries. My customer success role with TripAdvisor focused specifically on customer retention, employing both tactical and strategic practices to drive renewals and improve our revenue stream. I was the company's last line for escalated account issues; a typical month included $12-18k in monthly revenue I renewed from cancellation inquiries.The uncertainties of 2020 saw our SMB clients struggle, and this eventually led to a career reset for me. In the time since, I found a rewarding role in recruiting with a local logistics company. I was able to lead staffing operations from a contracting role and learned a lot about the hiring process (including ATS software, yet another SaaS model). I'm grateful for the experience to have guided new hires into hitting the ground running. More recently, I helped launch Glitch Local, a digital marketing and operations consultancy. Building on past experience, I've worked to shape our product suite, refine the ideal customer profile, and build out a customer success road map as we scale up in scope. This has been a challenging exercise and learning experience in both planning and execution.Outside of my resume, the accomplishment I'm most proud of recently has been walking into a Brazilian jiu jitsu gym for the first time in 2021. The COVID lockdowns seemed to set everyone's health and fitness back, and I was no exception there! It was nerve-wracking to put myself out there and get flipped and twisted around by the regulars, but I'm so happy to have stuck my neck out and picked up a cool little distinction. I've also become a wholehearted DDP Yoga enthusiast - this is the "pro wrestling" version of a yoga routine - which has been great for body and mind.I'm thankful that my recent endeavors have afforded me extra time together with immediate and extended family. Still, I consider myself very much a Customer Success Manager by trade and am actively pursuing the perfect role to advance my skillset and impact a growing company. It's always a pleasure to connect with fellow professionals to exchange ideas and encouragement. I look forward to hearing from you!
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New York City Metropolitan Area
Co-founder of self-funded startup specializing in B2B SaaS website services, e-commerce support, SEO, website design, brand and CX consistency and optimization, delivering consultative sales presentations to small business owners based on their needs, emphasizing future opportunities to scale up offerings.
New York City Metropolitan Area
Managed the hiring pipeline for a local Amazon last-mile delivery company. In charge of overseeing the on-boarding process for van driver candidates: published job ad copy, filtered applicants, contacted and interviewed candidates, made hiring decisions, and managed their on-boarding process, including background checks, mandatory testing, and on-site training. Typical start-to-finish was 2-3 weeks. Amazon’s national rate is hiring 4% of drivers; I exceeded a 5% hire rate with my process.
New York, United States
With the acquisition of SinglePlatform by Tripadvisor, I continued my role on the Retention Team and helped share and integrate our successful practices within the larger company structure. Worked entirely remotely due to COVID-19; offered solutions to our customer base that uniformly faced an impact.
New York, United States
Member of the Retention Team, focused on preserving and extending account longevity for small to mid-size businesses with our cloud-based SaaS product suite.- fielded inbound calls and emails from existing customers requesting to cancel or reduce service, offered leveraged solutions to retain revenue streams, including up-selling further features and negotiating discounts- used Salesforce CRM software to log and track interactions, identifying customer trends to help form team strategies- interacted directly with third-party partners (Google My Business, Yelp, TripAdvisor, etc) to solve client issues and fulfill requests- authored topical articles on company website to optimize search engine presence- wrote a daily internal email tracking team analytics and acknowledging top performers- assisted in training and teaching new team members- regularly honored as a Top 3 team performer of the month
Parsippany, Nj
Led user level acceptance and systems testing of SavaNet XBRL Analyst, a new financial software product, using black-box methods across multiple computing platforms (tablet, PC, etc.). Assisted in sales presentation and java programming. Demonstrated expertise in principals of financial analysis, XBRL vs html data delivery, client-specific valuation models, and comparative analytics.
Brooklyn, Ny
In-house consultative sales role, originating new accounts using multiple real estate finance vehicles. Provided personalized consultations to existing portfolio clients with respect to individual financial objectives. Developed informal network from parallel industries to increase sales leads. Regularly ranked in the top 30% of Eastern Division sales; created $22 million of securitized financing.
Parsippany, Nj
Loan officer for full-service bank; responsibilities included direct customer interaction, negotiation with wholesale lenders, purchasing authority for sales leads, internet advertising, company website/email maintenance and support. Wrote residential and commercial loans for in-house underwriters.
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Eric Rajala works for Glitch Local.
Eric Rajala is listed as Revenue, Retention, Renewals | SaaS Customer Success at Glitch Local.
Eric Rajala is based in Colts Neck, New Jersey, United States while working with Glitch Local.
Eric Rajala has worked for Glitch Local, Champion Logistics, Tripadvisor, Singleplatform, and Macrosoft.
You can use AeroLeads to view verified contact signals for Eric Rajala at Glitch Local, including work email, phone, and LinkedIn data when available.
Eric Rajala holds Bachelor Of Arts (B.A.), Economics from University Of Michigan College Of Literature, Science, And The Arts.
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