Eric Ramirez Email & Phone Number

• Receives general instructions for new responsibilities from and reports directly to the Group Head.
• Acts as lead to the Helpdesk and Monitoring Assistants and Field Technical Support Personnel and Pre-Sales Personnel in the completion of the tasks assigned to the Technical Support, Pre-Sales and Monitoring Group.
• Conducts annual performance evaluations for all direct reports.
• Administers workloads and time scheduling of staff.
• Monitors staff daily performance and attendance.
• Assists in the administration and maintenance of all remote sites for efficient system performance in close coordination with the Network Planning Group.

• Maintain Office Site Local Area Network and Wide Area Network
• Maintain Building UPS
• Maintain TP Link Dual WAN Router
• Maintain HP Manage and Unmanage switches
• Maintain CCTV system
• Maintain Biometric Device

Philippines

Philippines

Las Pinas City

DUTIES AND RESPONSIBILITIES1. Responds to requests for technical assistance in person, via phone and electronically.2. Diagnoses and resolves technical hardware and software issues.3. Researches & resolves helpdesk issues using available information resources.4. Advises users on appropriate actions.5. Follows standard helpdesk procedures.6. Logs/records.