Eric Ramirez Email & Phone Number

Northeast, Us

Newark, Nj

Lyndhurst, New Jersey

• Work closely with the Shop Foreman to assign work to all technicians on a daily basis.• Keep inventory of maintenance parts and supplies for all company equipment.• Place orders daily for stock items and specialty parts necessary to complete work orders.• Research new sources for ordering parts and supplies that would benefit the budget and company’s profits.• Closely monitor the department’s spending budget to keep within spending limits on a monthly basis.• Maintain spreadsheets with driver feedback information on current condition of tractors and trailers to prevent long out of service time intervals.• Manage Bridgestone Leasing Program entailing a full inventory, usage, and current mileages on equipment with leased Bridgestone product every month.

Morristown, New Jersey

• Provide the Mazda service technicians with parts to complete service work orders.• Assist customers in person and over the phone to find the right parts for their vehicle.• Place orders for out of stock items and specialty parts.• Work with outside vendors for ordering parts and supplies that are not supplied by Mazda.• Maintain inventory on all high use stock on a weekly basis.• Assign bin locations for new parts and special ordered parts in our inventory system.• Duplicate vehicle keys on key cutter for customers.

Pearson Education Old Tappan, Nj

• Participated in a laptop/tablet rollout for 800+ users at Pearson Education.• Migrated users data and programs from older laptop over to new laptop/tablet using copy/paste method and from • Iron Mountain/Autonomy software.• Installed and configured proprietary software package, Socrates necessary to the company’s sales force.• Ensured all user login/password information to the company network and VPN functioned properly on new laptops.• Twenty-four hour turnaround time ensured users had minimum downtime.• Created software images using Norton Ghost for tablet reimaging.• Configured Symantec Safeboot Encryption for laptops requiring additional security.• Installed Microsoft Bitlocker Encryption and maintained encryption keys in a database on the company’s server.• Replaced damaged screens, keyboards, monitor hinges/pivots, and track pads to maintain equipment in operation

Ridgefield, Nj

• Maintained computer hardware and software for company.• Upgraded older Compaq systems to newer IBM clones with AMD boards and processors.• Migrated all systems over to wireless internet connection.• Worked with vendors on providing better web based access to products and information for our customers.• Provided assistance to Spanish speaking customers with placing orders and appointments for service.• Assisted in troubleshooting electrical problems in the service department.