Eric Ramos

Eric Ramos Email and Phone Number

Collaboration Systems Engineer @ CVS Health
Phoenix, AZ, US
Eric Ramos's Location
Phoenix, Arizona, United States, United States
Eric Ramos's Contact Details

Eric Ramos work email

Eric Ramos personal email

n/a
About Eric Ramos

I am a Senior Analyst, IT Executive Support at CVS Health, where I provide high-quality technical support and problem-solving to the executive team. I am also a student of Cyber & Data Security Technology at The University of Arizona Global Campus, pursuing my passion for cybersecurity and data protection. I have a BA in Interdisciplinary Studies - Technology Management from Northern Arizona University, and two associate degrees from Phoenix College in Administration of Justice and General Education.In my current role, I coordinate, schedule, and support multi-point internal and external audio/video conferences, including corporate town hall meetings with thousands of attendees. I also perform root cause analysis, develop analytics, and recommend procedures and controls for problem prevention. I work with various platforms, devices, and applications, and use my skills in technical support, network administration, and computer hardware to diagnose, evaluate, and resolve complex issues in a high-pressure, high-visibility environment. I value collaboration, learning, and innovation, and I enjoy working with diverse and talented teams to deliver exceptional service and solutions to our customers. I am eager to apply my knowledge and skills to new challenges and opportunities in the cybersecurity and data security field.

Eric Ramos's Current Company Details
CVS Health

Cvs Health

View
Collaboration Systems Engineer
Phoenix, AZ, US
Eric Ramos Work Experience Details
  • Cvs Health
    Collaboration Systems Engineer
    Cvs Health
    Phoenix, Az, Us
  • Cvs Health
    Senior Analyst, It Executive Support
    Cvs Health Nov 2022 - Present
    Woonsocket, Ri, Us
    Participating, monitoring and supporting executive support 800 number during shift or on call.• Coordinating, scheduling and supporting multi point internal and external audio / video conferences including corporate town hall meetings encompassing over 100+ locations and thousands of attendees.• Problem solving to diagnose, evaluate and resolve complex issues in a high pressure, high visibility environment and when necessary escalate and engage appropriate teams to drive to resolution.• Performing root cause analysis, developing analytics to identify typical problems and patterns, developing procedures and controls for problem prevention.• Supporting multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment onsite and remotely.• Providing 24 x 7 on-call support as assigned as well as shift flexibility and travel as required.• Leading project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include.
  • Cvs Health
    Analyst, It Executive Support
    Cvs Health Nov 2021 - Nov 2022
    Woonsocket, Ri, Us
  • Cvs Health
    Desktop Support Analyst
    Cvs Health Nov 2018 - Dec 2021
    Woonsocket, Ri, Us
    -Recommending procedures and controls for problem prevention.-Working independently, sharing information and assisting others with work orders.-Performing necessary diagnostic and corrective actions for hardware and software problems.-Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.-Providing 24 x 7 on-call support as assigned. Shift flexibility required.
  • Safeway
    Service Engineer Tech Lvl 1
    Safeway Jun 2015 - Nov 2018
    Us
    • Assist engineers as they create, troubleshoot, modify, and test products and processes.• 3+ years of technical experience with troubleshooting, installations, configuring and maintenance of lab network equipment for remote configuration to include routers, switches, wireless controllers and access points. • Responsible for configuring Albertson’s new DVR project (security project). Installing Avigilon and Watchdog security software for Lenovo Thinkstation & HP Z840 security Work Station PC’s.• Troubleshooting, imaging, configuration, and personalization of computer systems, servers, scales, and printers. • Configuring and troubleshooting iPhones, Samsung & iPads for store managers & Safeway delivery drivers• Responsible for replacing over 1000 Cisco switches, that have been successfully installed in stores.• Responsible for configuring over 1000 HP DL160 G6, HP DL160 G8, HP DL160 G9 servers.• Responsible for configuring over 1000 pharmacy PC’s (EPS project).• Responsible for the Staging and Configuration of new Albertson’s store equipment (3 divisions).• Responsible for the Staging and Configuration of the RISE project for Albertson conversion • Familiar with VMware vSphere Client• Familiar with Active directory
  • Arrow Electronics
    Computer Assembler
    Arrow Electronics Jan 2015 - Jun 2015
    Centennial, Colorado, Us
    • Physically assemble the many pieces that create a computer to make it ready for consumer sales.• Identifying computer parts• Assemble computers in a timely matter to meet daily quote• Install software• Diagnose problem• Utilize tools

Eric Ramos Skills

Leadership Firewalls Social Media Windows Server Cisco Systems Products Sharepoint Active Directory Computer Hardware Software Installation Microsoft Products Office 365 Microsoft Powerpoint Networking Microsoft Exchange Microsoft Azure Troubleshooting It Support Switches Apple Software It Hardware Support Active Directory Experience Outlook Software Testing Microsoft Office Microsoft Access Microsoft Word Microsoft Excel Training Network Administration Microsoft Outlook Customer Service Power Point Window 10 Storage Windows 7 Technical Support Ios Printer Support Support Software Security Hp Products Hpsm Servers Windows 10 Vmware Routers Windows Remote Desktop Computer Hardware Troubleshooting Access Databases

Eric Ramos Education Details

  • The University Of Arizona Global Campus
    The University Of Arizona Global Campus
    Computer And Information Sciences And Support Services
  • Northern Arizona University
    Northern Arizona University
    Information Technology Project Management
  • Phoenix College
    Phoenix College
    Administration Of Justice / Criminology
  • Phoenix College
    Phoenix College
    General Education

Frequently Asked Questions about Eric Ramos

What company does Eric Ramos work for?

Eric Ramos works for Cvs Health

What is Eric Ramos's role at the current company?

Eric Ramos's current role is Collaboration Systems Engineer.

What is Eric Ramos's email address?

Eric Ramos's email address is er****@****lth.com

What schools did Eric Ramos attend?

Eric Ramos attended The University Of Arizona Global Campus, Northern Arizona University, Phoenix College, Phoenix College.

What skills is Eric Ramos known for?

Eric Ramos has skills like Leadership, Firewalls, Social Media, Windows Server, Cisco Systems Products, Sharepoint, Active Directory, Computer Hardware, Software Installation, Microsoft Products, Office 365, Microsoft Powerpoint.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.