Eric Ramos work email
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Eric Ramos personal email
I am a Senior Analyst, IT Executive Support at CVS Health, where I provide high-quality technical support and problem-solving to the executive team. I am also a student of Cyber & Data Security Technology at The University of Arizona Global Campus, pursuing my passion for cybersecurity and data protection. I have a BA in Interdisciplinary Studies - Technology Management from Northern Arizona University, and two associate degrees from Phoenix College in Administration of Justice and General Education.In my current role, I coordinate, schedule, and support multi-point internal and external audio/video conferences, including corporate town hall meetings with thousands of attendees. I also perform root cause analysis, develop analytics, and recommend procedures and controls for problem prevention. I work with various platforms, devices, and applications, and use my skills in technical support, network administration, and computer hardware to diagnose, evaluate, and resolve complex issues in a high-pressure, high-visibility environment. I value collaboration, learning, and innovation, and I enjoy working with diverse and talented teams to deliver exceptional service and solutions to our customers. I am eager to apply my knowledge and skills to new challenges and opportunities in the cybersecurity and data security field.
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Collaboration Systems EngineerCvs HealthPhoenix, Az, Us -
Senior Analyst, It Executive SupportCvs Health Nov 2022 - PresentWoonsocket, Ri, UsParticipating, monitoring and supporting executive support 800 number during shift or on call.• Coordinating, scheduling and supporting multi point internal and external audio / video conferences including corporate town hall meetings encompassing over 100+ locations and thousands of attendees.• Problem solving to diagnose, evaluate and resolve complex issues in a high pressure, high visibility environment and when necessary escalate and engage appropriate teams to drive to resolution.• Performing root cause analysis, developing analytics to identify typical problems and patterns, developing procedures and controls for problem prevention.• Supporting multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment onsite and remotely.• Providing 24 x 7 on-call support as assigned as well as shift flexibility and travel as required.• Leading project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include. -
Analyst, It Executive SupportCvs Health Nov 2021 - Nov 2022Woonsocket, Ri, Us -
Desktop Support AnalystCvs Health Nov 2018 - Dec 2021Woonsocket, Ri, Us-Recommending procedures and controls for problem prevention.-Working independently, sharing information and assisting others with work orders.-Performing necessary diagnostic and corrective actions for hardware and software problems.-Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.-Providing 24 x 7 on-call support as assigned. Shift flexibility required. -
Service Engineer Tech Lvl 1Safeway Jun 2015 - Nov 2018Us• Assist engineers as they create, troubleshoot, modify, and test products and processes.• 3+ years of technical experience with troubleshooting, installations, configuring and maintenance of lab network equipment for remote configuration to include routers, switches, wireless controllers and access points. • Responsible for configuring Albertson’s new DVR project (security project). Installing Avigilon and Watchdog security software for Lenovo Thinkstation & HP Z840 security Work Station PC’s.• Troubleshooting, imaging, configuration, and personalization of computer systems, servers, scales, and printers. • Configuring and troubleshooting iPhones, Samsung & iPads for store managers & Safeway delivery drivers• Responsible for replacing over 1000 Cisco switches, that have been successfully installed in stores.• Responsible for configuring over 1000 HP DL160 G6, HP DL160 G8, HP DL160 G9 servers.• Responsible for configuring over 1000 pharmacy PC’s (EPS project).• Responsible for the Staging and Configuration of new Albertson’s store equipment (3 divisions).• Responsible for the Staging and Configuration of the RISE project for Albertson conversion • Familiar with VMware vSphere Client• Familiar with Active directory -
Computer AssemblerArrow Electronics Jan 2015 - Jun 2015Centennial, Colorado, Us• Physically assemble the many pieces that create a computer to make it ready for consumer sales.• Identifying computer parts• Assemble computers in a timely matter to meet daily quote• Install software• Diagnose problem• Utilize tools
Eric Ramos Skills
Eric Ramos Education Details
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The University Of Arizona Global CampusComputer And Information Sciences And Support Services -
Northern Arizona UniversityInformation Technology Project Management -
Phoenix CollegeAdministration Of Justice / Criminology -
Phoenix CollegeGeneral Education
Frequently Asked Questions about Eric Ramos
What company does Eric Ramos work for?
Eric Ramos works for Cvs Health
What is Eric Ramos's role at the current company?
Eric Ramos's current role is Collaboration Systems Engineer.
What is Eric Ramos's email address?
Eric Ramos's email address is er****@****lth.com
What schools did Eric Ramos attend?
Eric Ramos attended The University Of Arizona Global Campus, Northern Arizona University, Phoenix College, Phoenix College.
What skills is Eric Ramos known for?
Eric Ramos has skills like Leadership, Firewalls, Social Media, Windows Server, Cisco Systems Products, Sharepoint, Active Directory, Computer Hardware, Software Installation, Microsoft Products, Office 365, Microsoft Powerpoint.
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