Eric Ramos Email & Phone Number

New York, New York, United States

Purchase, New York, United States

• Provided technical support and troubleshooting assistance to end-users and C-Suite executives• Provided support and troubleshooting for Microsoft Office including Word, Excel, Outlook and Teams• Provided mobile device troubleshooting and assistance with setup (iPhone / Android)• Performed on-prem Active Directory account creation, password resets, distribution group setups, including Azure MyApps, Okta, and OneLogin application SaaS provisioning• Provided Microsoft Office 365 administration including Exchange, Teams, OneDrive, Azure Active Directory (Entra), Multi-factor Authentication (MS Authenticator) and licensing• PC and MacBook lifecycle management including Ghost imaging, Jamf Mac OS X deployments, BitLocker setup, VPN client installs (Cisco AnyConnect / FortiClient), and inventory tracking• Assisted end-users with peripheral setup, including docking station and web-camera troubleshooting• Performed software installation and automated application patching using KACE• Adobe Creative Cloud provisioning and setup• Supported AV systems including Meeting Owls and Crestron devices in a Teams and Zoom environment• Configured AV sound, video, and lighting equipment for town-hall meetings and live earnings reports• Troubleshoot network and Internet connectivity of computers, printers, and other networked devices

New York, Ny

• Answered, evaluated, and prioritized incoming telephone, email and self-service requests for assistance from onsite and remote users• Configured and managed Windows 10 workstations and iGel thin-clients in-house and remote users• Supported user base in primarily a Citrix desktop and remote access environment• Monitored VMWare hosts and VDIs. Reset virtual servers as needed• Created/managed new user accounts in Active Directory and MS Exchange console• Provided AV support and conference room setup using MS Teams, GoToMeeting, Zoom, WebEx, etc.• Provided Audio/Video troubleshooting for built-in conference room conferencing systems (Crestron)• Knowledge of TCP/IP, DNS/DHCP configuration and support of Cisco hardware, and cabling infrastructure. • Lead special infrastructure projects including build-outs of new remote offices and renovations• Specified and supervised and cabling projects, and circuit installation/upgrades with outside vendors• Supported wireless mobile devices with connections/synchronization to email, calendars, and contacts• Performed Avaya PBX administration, deployed VoIP phones, speakerphones, projectors, TV Smartboards, and webcams. Administered RingCentral VoIP phones at small satellite offices• Network and Internet troubleshooting of PCs, servers, printers, scanners, and other networked devices• Performed TCP/IP troubleshooting of network devices and escalated to network team as needed• Self-motivated individual with excellent communication and interpersonal skills• Reviewed/approved IT department expenses, telco, and datacom circuit expenses for all US offices• Experienced in ServiceNow ticketing systems, opening tickets, tracking and monitoring

• User support, training and desk-side troubleshooting.• PC hardware support, configuration, troubleshooting and deployment.• Created, customized, and maintained various hardware images for Ghost deployment.• AD account administration including, mailbox creation, profiles, group assignments and logon scripting.• File server builds, backups, file system migrations and folder security.• BES and Blackberry device provisioning, deployment and troubleshooting.• Implementation and troubleshooting of print servers and network scanning devices.• Implemented Systems Center Essentials (WSUS) server for Windows updates and application deployments.• BackupExec 12d administration and tape changer troubleshooting.• Avaya Definity PBX administration involving moves, adds and changes.• Wireless router and access point configuration, video teleconference, audio/visual and WAN support.• Remote support and travel to satellite offices.• Research, tested and recommended new technologies and hardware as needed.

Stamford, Connecticut, United States

• PC hardware configuration, troubleshooting and deployment for firm-wide deployment.• Created and updated and maintained various hardware images for Ghost deployment.• AD account administration and group assignments.• RSA Secure ID administration and remote access troubleshooting.• Maintained and updated new hire database and resolved service ticket requests.

• Supervised and maintained all aspects of IT including LAN, servers, desktop, telecom equipment and user support for the New York office of a leading economic consulting firm. • Installed and maintained Windows 2000/2003 file and application servers, domain controllers, Exchange servers, DNS, WINS, TCP/IP, print services, Active Directory accounts and user profiles. • Performed server migration from Novell 3.11 to Windows NT, 2000 and Windows 2003.• Installed, built, maintained and deployed HP and IBM servers using (RAID5 ) and EMC Clarion storage .• Administration and troubleshooting of Citrix MetaFrame, NFuse remote access servers, including RSA authentication, terminal servers and remote dial-up access.• Procurement, installation, and troubleshooting of Blackberry wireless devices and server administration.• Created, deployed and updated Windows desktop and laptop Ghost images.• Installed and maintained Symantec Antivirus server and client software.• Installed and maintained HP, Xerox and Canon network printers and scanners.• Installed and administered network backup systems using Veritas NetBackup 5.1 and BackupExec 8.5 on DLT and ADIC Scalar 100 auto-loading tape changers.• Installed LAN equipment which included Cisco and 3COM network gigabit switches and hubs. Also installed pre-configured Cisco managed routers, firewalls, internal computer room cabling and risers.• Administration and troubleshooting of T-1 Frame Relay, DSL, ISDN, POTS and DID circuits for WAN, remote access, video conferencing and local PBX systems.• Performed telecom administration on Avaya Merlin Legend and Definity Prologics ECS PBX systems.• Researched, recommended, coordinated and supervised office expansion and renovation projects with A/V vendors, electricians, cable installers and general contractors.• Budgeted, procured and implemented new equipment, upgrades for LAN, servers, desktops and related systems.