Eric Rapp Email & Phone Number

Littleton, Co, Us

Irvine, California, Us

Pacific Premier Trust (formerly PENSCO) is a leading alternative asset custodian, with 30 years of experience holding private equity, real estate, notes and other non-exchange traded assets. We possess knowledge of and experience with IRS rules and regulations for holding alternative investments in IRAs and we are dedicated to technology innovations to streamline the alternative asset investment process.Responsible for leading the technology strategy, product development, and software development. Managing and directing enterprise software development and defining business solutions.

Responsible for leading the technology strategy, product development, and software development. Managing and directing enterprise software development and defining business solutions.

Edinburgh, Gb

Responsible for the acquisition, assimilation and knowledge transfer of the Profit Streams product suite. Managed an on-site team of 8 and an off-shore team of 14. Worked with Edinburgh leadership to plan transition and integration of purchased products in to the Edinburgh’s company eco-system. Continued agile development to stabilize and enhance the product suite according to new direction. Worked with leadership to define new team in Edinburgh and transition development. Additional responsibilities include:• Managed and maintained SCM and continuous integration processes.• Audited and transitioned vendor accounts and contracts to new company.• Planned and Coordinated software releases.• Directed architectural decisions and managed integration development efforts• Managed and orchestrated the development of on-shore and off-shore resources.• Identified and Managed knowledge transfer of software features, architecture, and development.

Responsible for $4.8M annual budget supporting 20 on-shore direct reports and over 30 direct and indirect off-shore resources. Managed numerous 3rd party vendors and provided integration direction as it related to enterprise solutions. Worked with Product team to define and implement releases based on Scrum methodology. Responsible for providing Architectural direction to development team across 5 applications; RevenuePWR (Ruby on Rails), Online Ordering (Ruby on Rails), Guest Management (PHP), EGift (PHP), ETL (Java), API (Java), POS integrations (.NET). Implemented multi-tier enterprise system using Enterprise Java Beans, Message Queue system, real-time and batch processing ETL and multi-node web tier architecture. Additional responsibilities include:• Integration of 3 acquired applications into the flagship product.• Production Support prioritization, maintenance release, and hotfix release management.• Defining Scrum process and practices.• Worked with team to define performance tuning and sizing exercises.• Managed and orchestrated the development of on-shore and off-shore resources.

Centennial, Colorado, Us

Responsible for all software architectural decisions surrounding the creation of a new company (Lincoln Trust Co). Directed re-engineering and development of the Companies Web Presence, Customer Facing Portal, Intranet, Client Correspondence and Reporting/BI Services. Managed $5 million annual budget supporting 11 on-shore and 13 off-shore resources. Managed multiple 3rd party vendors and provided integration for enterprise solutions. Additional responsibilities include:• Re-designing and re-architecting customer facing portal to improve usability, provide tighter integration, and simplify the architecture and maintenance. Achieved 99.99% uptime, reduced deployment times to under 5 minutes and increased customer satisfaction by 23%.• Implementing analytics into application to monitor end-user usage and provide Key Performance Measures covering site usage, customer costs and site statistics back to the company.• Managing the migration and consolidation of websites, applications (internal and external), intranet, and business reporting. Consolidated 66% of application and servers supporting over 150 employees and over 80,000 customers.• Managing refactoring efforts of more than 50 internal customer applications to new service oriented architectures.• Spearheading the design, implementation, and roll-out of “My Workspace” and “Screen Pop” concepts.Received Outstanding Leadership Performance Award 2009, Business Intelligence - Computer World Award 2009; Simplified Infrastructure – InfoWorld 100 Award 2009; Business Process Management – InfoWorld 100 Award 2009; Excellence in Business Process Management Gold Award Winner – BPMFocus.org/BPM.com 2009

Us

Responsible for $5M annual budget supporting 11 on-shore and 13 off-shore resources. Managed numerous 3rd party vendors and provided integration direction as it related to enterprise solutions. Established partnership with Front Office managers to define strategic objectives for all customer-facing artifacts. Responsible for all software architectural decisions surrounding the creation of a new company (Lincoln Trust Co). Responsible for the re-engineering and development of the company’s web presence, customer facing portal, intranet, client correspondence and reporting/BI services. Managed the implementation of Microsoft Office Sharepoint Server to support both Intranet and Internet. Managed the integration, design, and architecture of the .NET customer facing portal. Managed the integration of SQL Server Reporting Service to support internal and external reporting requirements. Additional responsibilities included:• Re-designed and re-architected customer facing portal to improve usability, provide tighter integration, and simplify the architecture and maintenance.• Re-designed and implemented new Corporate Intranet with focus toward a user-centric design replacing a department-centric design. • Applied governance standards to Intranet, Internet, and development efforts.• Implemented analytics into application to monitor usage and provide Key Performance Measures to key decision makers.• Managed the migration and consolidation of websites, applications (internal and external), intranet, and business reporting.• Managed refactoring efforts of over 50 internal customer applications to new service-oriented architectures.• Spearheaded the design, implementation, and roll-out of “My Workspace” and “Screen Pop” concepts.

Established relationship with business leaders to provide an innovative solution that supported over 1,000 sales representatives. Instituted various development controls and standards such as Continuous Build Cycles, Continuous Integration Cycles, Coding Standards, Code Reviews and Agile Development Process. Introduced open source application frameworks such as Struts, LayoutXSL, Jakarta Commons, etc. Provided Web Services for various application features.• Led a $3 million application that had three previous implementation failures and delivered it on time and within the $1.1M budget. • Re-architected the User Interface and underlying application model of internal application supporting over 500 sales force users to produce customer facing collateral.• Managed budget, schedule and resources of internal application project.Received Senior Management Award and Award of Excellence for project delivery; Dolphin of the Century Award for PrepSmart – YPPA 2006.

Detroit, Mi, Us

Customers included USAHockey.com and AT&T Broadband (Comcast). Designed and developed internal applications and E-Commerce services. Responsibilities varied and key achievements included:• Architected, developed, and managed an Online Event Registration System for the National USA Hockey (USAH) Organization. Designed the application functionality, software architecture, and managed various aspects of the development of the system. Maintained the development project plan, allocated tasks, and tracked deadlines and milestones.• Led the redesign and re-architecture of the entire Online Customer Support site for AT&T Broadband. Performed risk analysis, tracked project status, and monitored work breakdown structure (WBS) for all projects.• Acted as Architect/Manager responsible for the development of an orientation kiosk website solution using Java, Tomcat, Oracle, J2EE, and Unix. Integrated a third-party security mechanism for site authentication; implemented standards to version control, release control, server configuration, and deployment; and defined and managed tasks and resources to successfully release the kiosk solution.

Mis, Computer Information Systems

B.S., Finance

B.S., Real Estate