- Served as technical subject matter expert for Atlassian product suite- Converted business and project requirements into custom projects, workflows, fields, and screen configurations- Provided training to individuals and teams for JIRA and Confluence application usage including project-specific tutorials, supplemental documentation, and site-specific user guides- Assumed responsibility for risk management and mitigation- Managed user accounts, roles, and permissions- Continually reviewed Atlassian product documentation, newsletters, and community forums to address new security concerns and apply changing best practices- Created and managed Confluence spaces and pages- Programmed system-wide and project-level JIRA Automation tasks- Designed, deployed, and supported multi-site Ubiquiti UniFi networking and security systems

- Migrated multiple legacy bug tracking and ITSM systems into JIRA, resulting in $200k+/yr savings in license and support costs- Assumed responsibility for risk management and mitigation- Created and managed Confluence spaces and pages- Executed system administration tasks including server management, database management and application upgrades for Data Center applications- Analyzed system configuration and data to proactively identify opportunities for optimization and quality improvements- Maintained production, staging, and development instances of Data Center environments, utilizing change control processes to develop, test, and deploy new features to minimize risk and downtime- Documented complete operating system, database, and application configurations to simplify maintenance and ensure continuity of service- Founded Atlassian governance board, coordinating efforts between key JIRA stakeholders and non-JIRA users, to analyze and implement complex business needs in accordance with company standards and Atlassian best practices- Served as technical subject matter expert for Atlassian product suite- Resolved issues in coordination with project leads, partner teams, and Atlassian support- Audited system access and permissions configurations, ensuring compliance with company policies and Atlassian best practices- Developed a deep understanding of stakeholder business needs and use cases to deliver optimized project and workflow configurations- Designed custom workflow conditions, validators, and post-functions extending JIRA Data Center to address complex use cases not covered by available third-party plugins- Modified velocity templates and JSP to work around unresolved bugs or pending feature requests as needed to address unalterable company requirements- Programmed system-wide and project-level JIRA Automation tasks- Produced JQL for global shared filters used in system dashboards and filter subscriptions; provided end-user JQL support

- Created a suite of diagnostic tools, using C#/Powershell, for customer support to remotely evaluate complex configuration issues at customer sites, significantly expediting difficult new customer evaluations- Refactored thousands of lines of LUA/Powershell code to address performance, scalability, and reliability issues with the core products, increasing the maximum number of supported users by over 1000%- Implemented automation tasks of VMWare vSphere using Python and vSphere API’s- Modernized various server management tasks using Fabric, Python- Operated in complex, highly-secure, and highly-available operating environments, interacting with technology domain experts required for maintenance- Searched proactively and continuously for process improvement opportunities and technologies to exceed company goals- Worked to define, share, and advocate for scalable, observable, reliable, and secure internal platforms and services

I managed an expanded Automation and Productivity team, with staff in the US and India. Our group automated thousands of test cases that were executed on multiple operating systems using complex third-party application interoperability configurations. Mentoring junior developers was particularly satisfying and it was a core belief of our team that knowledge and training should be documented and available to all team members ensuring everybody could do their best work.- Supervised on-site US-based, and remote India-based team, coordinating work on a global schedule- Provided oversight and accepted responsibility for ensuring that defined SQA standards and best practices were followed by all team members- Advocated for what was right for the team and its work, ensuring individual team members received full credit for their work from senior management- Strengthened our team by proactively collaborating and planning with other departments to establish, communicate, and commit to the conditions for achieving success, assuring quality, and establishing the definition of done for each project/release- Mentored team members to improve skills and self-confidence, increasing team productivity and reliability- Guided team meetings and discussions with dissenting opinions, incorporating diverse feedback, enabling the team to choose the best solution without bias or malice- Provided technical and logistical expertise to team members on usage of test systems and tools, test case design, issue reporting, software development, task scheduling and prioritization

• Invented U.S. Patent # 12/134099: Automated Test Management System and Method• Implemented UI wrappers for automation framework components for use in the manual testing process, including the following:- Automated configuration of test application files including registry and database settings unique to each test case, resulting in a 95% reduction in test case setup time and complete elimination of manual configuration errors- Fully-automated workstation reimaging to different operating systems, languages, and user security levels- Installation of any combination of dozens of pre-packaged and pre-configured third-party applications• Applied advanced knowledge of QA automation principles, methodologies, and techniques to optimize automation frameworks in support of automated testing across multiple products• Provided manual testing staff with guidelines and training on best practices for pre-automation test case design, minimizing rewrites during automation• Participated in architecture, requirement, and design reviews to offer thought leadership for driving efficiencies throughout the SDLC• Created test plan, test suite, and test case templates and usage guides to standardize best practices• Utilized strong understanding of computer programming, software development, and source code analysis to create intuitive test cases and better focused exploratory tests

I joined the desktop engineering team as their QA lead, responsible for testing the tools used to automate operating system installations and the installation/upgrades of customized software packages for the division’s 10,000+ workstations.I created the first automation framework using industry-standard tools and bespoke utilities I implemented. By the completion of my two-year contract the division had over 1,000 fully automated test cases and virtually no remaining manual testing.Extending beyond the QA role, I was a contributor to the development team, developing my own automated software installation packages. I additionally created various tools to automate miscellaneous server management and application deployment tasks that became reusable components for other developers to incorporate.Additional responsibilities included:- Built reusable, extendable, and sustainable automation suite using Segue Silktest, enabling simultaneous regression testing on multiple computers and configurations- Produced high-quality code, meeting project deadlines and requirements- Oversaw the development and execution of test plans; monitored and reported on test execution- Expedited defect resolution by applying initial root cause analysis during the issue reporting process utilizing detailed knowledge of requirements, source code reviews, and user behavior analysis- Collaborated with corporate Test Engineering Process Area Workgroup advisory board, serving as the division’s QA representative- Designed and programmed a bespoke time tracking application for use by the engineering department, utilizing Oracle, PL/SQL, and Visual Basic

Initially hired as an entry-level manual tester I quickly expanded my role to become the senior technical contact for the team, implementing rudimentary automation and optimization to a fully manual process. - Improved lab efficiency by developing policies and procedures for test machine setup resulting in standardized, restorable OS image files, reducing setup time by 93%- Performed firmware testing on pre-production printer models- Internalized the customer experience to create optimal user stories and test cases that reflected real-world usage- Performed creative exploratory testing of new features and products- Provided hardware and software technical support for the Test Lab

- Developed test plans and test cases- Performed WHQL validation for pre-production hardware- Completed performance testing for Microsoft Windows 98/95 and NT.