Eric Rediger Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, Us

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Performed quality assurance reviews on fraud agents. Utilized platforms such as Zendesk. Put together and delivered a wide range of trainings including new hire, up-skilling current agents, and ad-hoc trainings for entire Seller Risk organization. Partnered with cross functional partners to propose new policy initiatives. Coached agents worldwide on how to properly utilize fraud investigative techniques and practices. Created and updated learning materials for different… Show more Performed quality assurance reviews on fraud agents. Utilized platforms such as Zendesk. Put together and delivered a wide range of trainings including new hire, up-skilling current agents, and ad-hoc trainings for entire Seller Risk organization. Partnered with cross functional partners to propose new policy initiatives. Coached agents worldwide on how to properly utilize fraud investigative techniques and practices. Created and updated learning materials for different fraud and risk departments. Conducted weekly meetings with colleagues from around the world such as Europe and Asia. Leader of a “Belonging” group working on driving sense of belonging, diversity, inclusion, and engagement within PayPal.Used strong attention to detail and sense of urgency to prioritize and manage competing priorities. Knowledge of banking regulations such as the Bank Secrecy Act and Anti-Money Laundering. Familiarity with different financial payment processing methods such as credit card, ACH, eCheck. Experience with platforms such as Tableau, SQL, Excel, Smartsheet. Show less

Omaha, Nebraska

Used analytical and research skills to understand the full merchant life cycle performing holistic account review. Several roles in one position looking to investigate and mitigate risk and fraud, managing relationship with merchant, and negotiating with merchant. Made outbound calls to merchants to gain better understanding of business and/or payment activity. Effectively identified fraud trends, used data-driven approach to apply proper decision making for payment fraud trends… Show more Used analytical and research skills to understand the full merchant life cycle performing holistic account review. Several roles in one position looking to investigate and mitigate risk and fraud, managing relationship with merchant, and negotiating with merchant. Made outbound calls to merchants to gain better understanding of business and/or payment activity. Effectively identified fraud trends, used data-driven approach to apply proper decision making for payment fraud trends. This included Identity Theft, counterfeit items, copying business websites, etc. Problem-solving and analytical skills used to make determinations on customers and complex transactions and accounts.Subject matter expect on risk and fraud related workflows. Worked appeals and fraud queues for sub-categories of collusion, explosive growth, and high risk accounts. Monitored incoming payment abuse. Knowledge of SAR filing process and OFAC regulations. Certified mentor and consistently asked to be a mentor for new hire classes in the seller risk/fraud space. Mentored teammates when they were struggling in specific areas of risk and fraud and trained them in new queues in the risk/fraud space. Provided expert-decision support for high-risk escalations. Consistently ranked in top 2 agents in North America based on specific metrics. Show less

Greater Omaha Area

Provided excellent customer service to buyers and merchants when PayPal accounts affected by limitations placed on account.Identified, investigated, analyzed, and mitigated possible cases of fraud, account takeover, unauthorized purchases, and fraudulent transaction patterns. Selected by leadership to be part of original Chat Pilot for Limitations DepartmentAbility to multi-task helping up to 3 customers at same time through chat customer service channel. Selected by leadership… Show more Provided excellent customer service to buyers and merchants when PayPal accounts affected by limitations placed on account.Identified, investigated, analyzed, and mitigated possible cases of fraud, account takeover, unauthorized purchases, and fraudulent transaction patterns. Selected by leadership to be part of original Chat Pilot for Limitations DepartmentAbility to multi-task helping up to 3 customers at same time through chat customer service channel. Selected by leadership to travel to India for a month and a half to train and mentor new hire agents in the Limitations and Chat programs. Identified multiple fraud trends such as First Century Bank trend.Answer general PayPal inquiries and help customers re-secure accounts.Achieved bonus metrics consistently over time as an employee. Show less

Greater Omaha Area

Front Desk Manager.In charge of interviewing and hiring front desk staff, creating work schedules, keeping up with inventory, and daily bank deposits. Give great customer service to members and guest.

Greater Omaha Area

Drive in guest traffic to facility.Help guests choose best health club membership choice.Connect guests and members to their goals in a healthy lifestyle.Promote and market 24 Hour Fitness in the local community.

Greater Omaha Area

Greater Omaha Area

Management Trainee Program at Enterprise Rent A Car

Cold calling through recruiting databases for traveling healthcare workers.Putting together and editing resume's.Contacting references.Finding places for prospective nurses to live while traveling.

Omaha, Ne

Assist IC in daily duties

Made calls to recent hospital patients to follow up on their care.