Eric Reeb Email & Phone Number

Trotwood, Ohio, United States

Columbus, Ohio Area

Centerville, Ohio

Dayton, Ohio Area

The purpose of my position is to educate the sales staff and customers on products and services to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction and achievement of sales, retention, and performance goals. I have four locations that directly report to me.Responsibilities: • Monitor the retail store customer service interaction to identify sales opportunities within all transactions and handling of subscriber disconnect activity. • Review customized reporting to highlight areas of opportunities with each representative for coaching purposes.• Train and monitor representatives in techniques to assist customers in the selection, purchase, and retention of products and services.• Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.• Achieve all sales quotas set for the department by following the established departmental policies and procedures.• Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers and other employees.• Accurate data entry into billing system.• Work to manage all Retail Sales Specialists in driving sales and retention behavior.• Coach and mentor all RSS in achieving sales performance at or above expectations.• Manage RPRO process.• Work with a regional team of Sales Supervisors to ensure sharing of Best Practices.• Assist in handling reconciliation of all cashiers receipts and prepare the daily deposit.• Maintain daily staff attendance records.• Review daily break and lunch schedules based on staffing levels and make appropriate changes and ensure staff adheres to schedule.• Ability to manage multiple tasks effectively• Maintenance and delivery of all Corrective Action documents within sales teams

Dayton, Ohio Area

Dayton, Ohio Area

Beavercreek, Ohio

History

Philosophy

Diploma, Gen Ed