Monitored daily processing of customer’s telecommunications information ensuring accurate month end data. Delivered data to customers supporting distribution of prorated share of telecommunications billings to proper entities.• Collect Client Requirements: Monitored and collected rate changes for billing of telecommunications data. Interfaced with development team to adjust rates on client’s data files to ensure accurate billing reporting.• Customer Support: Directed client support of two-way, daily telecommunications information transmittal. Collaborated on coding change requirements to ensure accuracy and timely delivery of reports.• JCL: Utilized JCLs to run monthly processing of telecommunications data, making adjustments as needed.

Provided IT Solutions for the Long-Term Care Industry. Led customer support for day-to-day computer system issues. Managed customer accounts (Adding, Modifying and Deleting) and sessions on server farms. • Collect Client Requirements: Collected daily client requirements for modifications to user accounts. Clarified client requirements to ensure accurate account adjustments and minimize under productivity.• Analysis: Provided continuous analysis of network, hardware and software issues, identifying root cause and delivering solutions to improve customer productivity.• Customer Support: Delivered solutions for an average of 40 phone calls and 20 emails each day. • Hardware & Software: Delivered troubleshooting and resolution of hardware/device issues related to Wyse Thin Clients, Desk/Laptop Computers, Printers, Scanners, Blackberry and Apple products (IPhones, IPads). Delivered troubleshooting and resolution of software issues (Operating systems {XP, Vista, Windows 7/8}, Servers {2003/2008}, MS products and various other medical software applications utilized by our customers.

Monitored daily processing of customer’s telecommunications information ensuring accurate month end data. Ensured accurate data reported monthly to customers allowing distribution of prorated share of telecommunications billings to proper entities.• Collect Client Requirements: Monitored and collected from clients changes to rates for billing of telecommunications data. Worked with development team to adjust rates on client’s data files to ensure accurate billing reporting.• Customer Support: Worked exclusively with select clients to ensure daily telecommunications information was transmitted to Vercuity. When there were coding changes needed to adjust the reports being sent back to them, I would communicate with contact on side of customer to obtain requirements. Communicated with customer contact verifying monthly reports were received.• JCL: Worked with JCL’s to process customer’s telecommunications data. Made adjustments to JCL.

Utilized by AT&T/CSC to help bring Aggregator billing system back in house from being managed by other consulting firm. We worked to learn original system and find ways to improve to generate increased revenue on billing information, to reduce loss of revenue from unmanageable billing data. • Production Support: Monitored daily processing of billing information and ran processes to re-insert billing information not originally processed due to information errors. • Analysis / Process Improvement: Analyzed COBOL programs to isolate errors in coding processing to reduce billable data from being removed, increasing data profitability.• Collect Client Requirements: Attended meetings between various groups within the AT&T system to obtain new billing requirements that needed to be implemented into the Aggregator billing system.• Organizing Reviews: Within the development process, I organized reviews of the design, code and testing of the client project requirements.