Eric Reiche Email & Phone Number

The Hague, Zh, Nl

Utrecht / Frankfurt

• Built and manage German team of SWIFT experts.• Manage subcontractor team in Lisbon (IntellectEU)• Built and manage team in the Netherlands.• Ad Interim Project management for ESMIG projects Commerzbank.• Security officer for all international BIC's• SWIFT.com administrator for all of Worldline organisation.• Improving internal processes and structuring organisation.• Managing several audits for SWIFT licence.• Liaise with external customers and SWIFT, providing second line support to resolve issues or improve current processes.

Frankfurt Am Main, Hessen, Duitsland

Own employed, Cerie Consultancy Services /subcontractor for Equens Worldline Germany• SWIFT expert for maintaining, configuring, updating and supporting the hosted SWIFT environment (software and hardware) for customers of EquensWorldline• Creating solution designs for customers.• On-boarding of new customers, assist with the on-boarding process.• Liaise with external customers and SWIFT, providing second line support to resolve issues or improve current processes.• Improving internal processes and updating the internal knowledge base.

Dreieich, Hessen, Duitsland

• SWIFT expert for maintaining, configuring, updating and supporting the hosted SWIFT environment (software and hardware) for customers of EFiS.• Providing onsite implementations to customers.• Providing onsite or remote training to customers.• On-boarding of new customers, including on-site visits to advise and assist with the on-boarding process.• Liaise with external customers and SWIFT, providing second line support to resolve issues or improve current processes.• Improving internal processes and updating the internal knowledge base.• Implement two factor authentication for major financial institutions.• Built RBAC based solutions/procedures.• Configure SSL security/procedures.

Zoeterwoude, Zuid-Holland, Nederland

• Analyzing and reporting customer/supplier issues and resolution in accordance of SLA’s and KPI’s.• Provide international consultancy/installation services at customer/vendor/partner site with complex requirements• Configure/Test resiliency testing with customers.• Setup resilient HSM clusters to safe store PKI certificates.• Provide system health checks on SWIFT environments.• Provide Product Information about security awareness, fraud detection and prevention. E.g. Sanctions Screening.• First Contact for several premium/key client customers, providing daily/emergency support and troubleshooting training.• Customer consultancy on implementing security configurations and procedures/policies on critical infrastructures.• On the job training for new employees

Delft, Zuid-Holland, Nederland

• Coordinating and delivery of data communication and telephony (ISDN30) connections for the business market.• Feasibility studies on data and telecommunication delivery projects.• Project coordination own organization and network partners.• Management of projects steering group and projects realization team.• Securing efficient communication between Marketing & Sales and the project teams.• Interface between Marketing & Sales and Operations.• Team leader business market connectivity team

Gilze En Rijen, Noord-Brabant, Nederland

• Supporting Account Management in offering process.• Handling RFQ and RFI• Product maintenance, in and out fazing products.• Hardware Engineering, defining rules and processes for the engineering group.• Hardware Pricing, calculating price components.• In Service Performance reporting.• Presentation of new products to internal/external customers.• Defining technical documentation and guidelines for usage.• Network inventory.• Defining technical system contracts, SLA’s.