Eric Reid Email and Phone Number

• New customer onboarding and integration.• Working with continuous improvement personnel to drive increase in manufacturing OEE.• Providing sales support to sales staff• Assisting the sales team in meeting annual goals.• Working with engineering team on creating, testing, and deploying both hardware and software enhancements.

• Deliver impactful engagement to troubleshoot customer concerns and escalations whileserving as the primary point of contact to direct clients.• Lead extensive website design projects and client consultations for detailed web basedemployee incentive programs.• Manage quarterly analytics program reviews for all customers while serving as contact andpoint person for the company's largest and strategic accounts. ◊ Drive strategy for process of upselling and cross-selling new features and products tolegacy clients to achieve expected revenue targets and boost loyalty.◊ Conduct both remote and in person high level presentations to key program stakeholders.◊ Achieved largest company sales growth in the last 5 years from sales efforts in 2018through the strategic implementation of improved operations process.

EcoSure- Spearhead data mining of Food Safety results to manipulate and report critical issues to several of the world’s leading FSR and QSR chains, as well as identify industry trends and emerging issues.- Diligently supervise and cooperate with over 350 domestic field specialists to ensure 6,000+ client evaluations are expeditiously reviewed and circulated to clients.- Generate client-specific and web-based reports to enable each client to access updated data daily.- Managed an international food safety program that spans across 32 countries .- Apply sharp analytical thinking abilities toward assembling comprehensive report highlighting strengths and weaknesses for multiple food safety programs.- Strategically conduct month-end process to verify revenue for previous month and produce forecasts for upcoming months.