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Eric Reid Email & Phone Number
Special Projects Manager
at
itelCX
2 work emails found
@ontellus.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Special Projects Manager
Location
Dallas, Texas, United States
Company size
Who is Eric Reid? Overview
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Quick answer
Eric Reid is listed as Special Projects Manager at itelCX, a with 2171 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at ontellus.com and a matched LinkedIn profile for Eric Reid.
Eric Reid previously worked as Vendor Manager at Ontellus and Sales Operations at Ontellus. Eric Reid holds Bachelor Of Arts (B.A.), Political Science And Government from University Of North Texas.
Company email context
Email format at itelCX
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{last}@ontellus.com
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AeroLeads found 2 current-domain work email signals for Eric Reid. Compare company email patterns before reaching out.
Profile bio
About Eric Reid
Eric Reid is a Special Projects Manager at itelCX. He possess expertise in sales, computer security, troubleshooting, windows, vmware and 47 more skills. Colleagues describe him as "I have had the pleasure of having Eric on my team at both TELUS International and Ontellus. Eric is a reliable Project Manager delivering projects on time and on budget, with particular competence for projects that require both IT and business operations scope. Eric delivered on several projects to implement new IT solutions to front line agents in multiple countries. Eric was promoted to Vendor Manager at Ontellus. He became the epitome of a data driven manager. He taught himself Power BI so he could drive his own data reporting and identify the real trends underlying the formal KPI reporting. His ability to identify root causes of problems highlighted in KPI reports, enabled him to partner with vendors and solve problems early. He effectively managed five vendors in four countries. Demonstrating his leadership capabilities during the start of the pandemic, he expeditiously pivoted the resources to maintain corporate security and team member safety. He maintained all security requirements which passed the annual audit without comment. Eric is an asset to any team and the company."
Listed skills include Sales, Computer Security, Troubleshooting, Windows, and 48 others.
Current workplace
Eric Reid's current company
Company context helps verify the profile and gives searchers a useful next step.
Itelcx
6 roles
Eric Reid work experience
A career timeline built from the work history available for this profile.
Vendor Manager
- Reduced cost per unit processed in third-party call centers by 8.3% by implementing standardized governance structure and best-practice operations processes across five third-party call center vendors in four different countries- Collaborated with development team to design internal call center software and manage rollout across five international vendors- Manage daily performance and inventory assignments across five third-party call center vendors aligned to company revenue targets- Standardized QA review and calibration processes across all third-party vendors- Conduct weekly business reviews with vendors and develop/track action plans to resolve issues- Coordinate with third-party vendors to execute agent ramp plans aligned to company requirements- Conduct onsite visits to vendor locations and conduct quarterly compliance reviews - Coordinate with vendor resources and internal Legal team to develop MSAs/SOWs for new vendor engagements
Sales Operations
- Collaborated with Sales Executives to prioritize of key sales initiatives and track project management activities across Sales teams- Designed and implemented processes to effectively manage sales opportunities throughout the sales lifecycle and report status to key stakeholders- Managed Salesforce re-design initiative to align environment to industry-standard best-practices and drive adoption by Sales team- Collaborated with Marketing team in planning of marketing campaigns and development of sales collateral- Managed monthly commission tracking and payout to Sales Team- Implemented Concur Expense Reporting solution across company
Dec 2018 - May 2019
Project Manager
- Collaborated with Executive leadership to develop and deliver strategic roadmap using OGSM-framework to position company for private equity transaction - Implemented best-practice framework for management of cost optimization and integration projects aligned to strategic roadmap- Managed projects to transition in-house call center and back-office process to outsource vendors from Houston to Jamaica- Managed projects to integrate Operations and IT systems of acquired companies and transition key clients to Ontellus- Led multiple cross-functional teams across multiple business units for Lean Six Sigma projects to improve business processes across the organization
Mar 2017 - Dec 2018
Project Manager
- Implemented best-practice framework for project planning, execution and reporting for strategic projects- Responsible for day-to-day operation of Strategic PMO to support portfolio of $13M in cost optimization and revenue-driving projects to position company for acquisition- Provided PMO support to Executive stakeholders and global project teams in developing financial business cases and project plans and risk/issue impact analysis- Coordinated with Finance team to evaluate and verify financial of impact of strategic projects- Provided monthly reporting to Executive leadership on project status, issues and risks for strategic projects - Responsible for tracking project financials for company-wide strategic initiatives and validating with Finance to validate- Conducted project reviews and financial benefit validation for select Lean Six Sigma optimization projects
Dec 2014 - Mar 2017
Managed Services Technician
Wiles Technologies Inc.
- Provided manages services and remote/onsite IT support for multiple medical and dental practices - Designed and implemented IT solutions to ensure HIPAA compliancy. - Developed and documented internal policies and procedures, business processes and help desk operations.
Apr 2013 - Aug 2014
1 education record
Eric Reid education
FAQ
Frequently asked questions about Eric Reid
Quick answers generated from the profile data available on this page.
What company does Eric Reid work for?
Eric Reid works for itelCX.
What is Eric Reid's role at itelCX?
Eric Reid is listed as Special Projects Manager at itelCX.
What is Eric Reid's email address?
AeroLeads has found 2 work email signals at @ontellus.com for Eric Reid at itelCX.
Where is Eric Reid based?
Eric Reid is based in Dallas, Texas, United States while working with itelCX.
What companies has Eric Reid worked for?
Eric Reid has worked for Itelcx, Ontellus, Telus International, and Wiles Technologies Inc..
How can I contact Eric Reid?
You can use AeroLeads to view verified contact signals for Eric Reid at itelCX, including work email, phone, and LinkedIn data when available.
What schools did Eric Reid attend?
Eric Reid holds Bachelor Of Arts (B.A.), Political Science And Government from University Of North Texas.
What skills is Eric Reid known for?
Eric Reid is listed with skills including Sales, Computer Security, Troubleshooting, Windows, Vmware, Microsoft Office, Healthcare Information Technology, and Technical Support.
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