Eric Reinhold Email & Phone Number

Salem, Ma, Us

Systems Administrator responsible for IT infrastructure engineering in the university data center. Expertise in provisioning, installation, configuration, and maintenance of server hardware and software. Technologies used include Nutanix HCI, VMWare, CommVault, Red Hat (RHEL), Ubuntu Linux, Azure AD (Entra ID), PowerShell, NetApp, and Microsoft Server solutions. Deployed Nagios Core for network monitoring.

Saugus, Ma, Us

Managed deployment of infrastructure projects for clients within an MSP framework, facilitating the attainment of their business objectives. Focused predominantly on implementing and improving Microsoft Windows server solutions, including Hyper-V, Storage Space Direct (S2D), VPN, DNS, DHCP, Active Directory, Office 365, Exchange, and Azure. Collaborated on networking deployments encompassing Meraki firewalls, access points, and switches. Employed Field Effect for robust cybersecurity enhancement and harnessed Ninja RMM for efficient remote administration. Executed PowerShell scripting to drive automation and establish uniformity across operations.

Beverly, Massachusetts, Us

Oversaw the management and deployment of both wireless (WLAN) and wired (LAN) networks across 40+ residential halls and academic buildings. Collaborated extensively with Extreme Network and Avaya solutions to execute these tasks. Concurrently served as a proficient Linux System Administrator, handling the management and deployment of Linux-based solutions. Designed, configured, and implemented the networks for several newly constructed academic buildings, including the state-of-the-art academic facility, science building addition, and the new Rose-Harper residence hall. Led the comprehensive migration of the entire campus, encompassing over 1,000 access points, from the previous Avaya 9100 wireless system to the cutting-edge Extreme Cloud IQ 410C access points. This extensive undertaking involved mounting a substantial portion of access points and validating wireless design using Ekahau tools. Executed the transition from Identity Engines NAC to the advanced Extreme Control Radius solution across the campus.Drove the adoption of Avaya SIP J169 and J179 phones across the campus, successfully transitioning from a mixture of analog and digital phones operating on an older Nortel CS1000 PBX system. Developed API integrations and customized web portals for Wi-Fi users, enabling seamless deployment of PPSK wireless codes to users. Responding to the challenges posed by the COVID-19 pandemic, facilitated the deployment of Azure Active Directory, SharePoint, and OneDrive to empower campus employees with efficient remote file sharing solutions.

Wenham, Ma, Us

As a System Engineer at Gordon College, I held responsibility for overseeing both private and public cloud environments. This encompassed the management of 3 Hyper-V clusters and 1 VMWare vCenter cluster, collectively accommodating over 150 virtual servers across hypervisor nodes. My role extended to the administration of storage across 2 fiber Compellent SAN arrays and various iSCSI Drobo SAN arrays.In the realm of public cloud management, I led Office 365 administration efforts, including Exchange, SharePoint, and Lync, catering to a user base of 3,000+. My involvement featured the implementation of PowerShell automations to streamline tasks. Key achievements during my tenure include:- Executed a strategic migration of critical servers from VMWare to Hyper-V, optimizing licensing costs.- Spearheaded the deployment of Storage Spaces Direct (S2D) hyper-converged storage on Hyper-V Windows Server 2016 software, incorporating SATA SSD drives. This resulted in an approximate tenfold increase in IOPs compared to our pre-existing Compellent SAN setup.- Successfully established VDI solution utilizing Microsoft RDS servers for session-based desktops.- Researched, evaluated, and implemented an advanced storage solution, Reduxio, in response to IOP limitations and latency issues. This transition yielded an impressive twelvefold surge in IOPS and slashed latency from 15-20 milliseconds to under 5 milliseconds.

Systems Administrator for 28 small businesses in a managed services environment from a variety of industries including law, medical, social service, etc. 300+ servers and 2000+ desktops. Part time web developer creating company intranet and external website including a customer facing portal written in PHP for querying Microsoft SQL data.

Phoenix, Arizona, Us

Daily maintained and supported 700+ desktops and 80+ servers in a Microsoft Windows 2003, 2008, and Exchange environment as a junior systems administrator. Primarily responsible for fielding helpdesk calls from staff that needed computer assistance setting up email, printers, Microsoft Office, and general troubleshooting. Won customer service award for the quarter from a pool of 700 staff.

Tucson, Az, Us

Created professional public website and internal site with Google Apps integration. On site tech support for 10 different sites and one corporate office.

Created professional website and public face of LNI. Learned Adobe Creative Suite and used it to design box covers, guides, videos, software, websites and other LNI publications.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Arts (Ba), Religion/Religious Studies