Eric Rel Email & Phone Number

San Francisco, California, Us

Phoenix, Az, Us

Assist with Microsoft Team migration from Cisco. Configure Poly Edge E350 with Algo 8180 IP Audio Alerter for over 1,200 Discount Tire stores.

Phoenix, Arizona, Us

Lead Telecommunications Analyst for Cisco CUCM 11, Cisco Unified UCCX 10, Cisco Finesse Administration, Cisco Finesse Agent and Supervisor, Cisco Intelligence Center, Cisco Unified CM IM and Presence 11 and , Cisco Unity Connection 11. Provided support to internal Service Desk for issues that could not be resolved by Service Desk team. Used various tools to trouble shoot voice issues such as PRTG, Cisco RTMT, Cisco DNA, Century Link VOIP portal, and CLi on CUBE. Interfaced with various vendors on a weekly basis. Past project included working with NTT Data on converting current dial plan for outbound dialing using "9" to "8" to avoid miss dialing 911. Assigned to clean up UCCX by saving then deleting Applications, Scripts, TFN, 4 digit number, and CTI route points. Assigned to clean up CUCM by documenting current dial plan, testing dial plan numbers to see if they were in production. If not in production delete, gateways, Route Groups, Route Lists, Route Patterns, Translation Patterns, and CTI route points. Used Route Plan Report and Cisco CAR for analysis and reporting.

New York, Ny, Us

Single Point of Contact for all of I.T during the first year and half at Meritus. SonicWall Administration and ConfigurationHP-E8212z Switch Configuration and Trouble ShootingOffice 365 Administration, Setup, and Trouble Shooting. SharePoint 2013 Online AdministrationInteractive Intelligence VOIP Setup, Administration, and SupportCentury Link Control Center Administration for DID/Toll Free routing changes

Part-time Telecommuter taking calls for Intermedia customers. Calls are related to creating new user account, adding new users to account, setting up new devices with extensions, assigning new 10 digit numbers, creating voice mail box, setting up voice mail menu prompts, creating hunt groups and assigning users to the hunt group, assisting customer with new phone orders, and number porting. Troubleshooting VOIP quality issues by directly working with the customer on running bandwidth tests, making sure various TCP/IP ports are opened and that QOS is enabled on the firewall or router. Research various VOIP questions that customer is looking for. Provide excellent customer service so the customer feels at ease and is satisfied with the outcome.

Responsible for second level support for an enterprise network that utilized MPLS in a meshed network design, router and switch administration, all MACs, provide services to users of technology that use IP phones, contact center agent software, remote user support, circuit outages working with DS3, DS1, and ISDN. Provide data communications support for 94 remote sites and users on a daily basis. Responded quickly to network outages, provided prompt status and updates to site contacts. Engaged telecommunications vendors and military for a prompt resolution, owned outage until issues was resolved and productivity with the ability to service our customers was restored. Provided daily updates to senior management on network outages, number of tickets for the day, outstanding issues, ways to improve the support team daily operations. Point of contact for our daily operations team on calling metrics, implementation of various contact center IT enhancements, directly resolved issues as needed when called upon.

Houston, Texas, Us

With a background in voice communications I was hired through CDI by Triwest Healthcare alliance to work on a project to transition an Avaya (TDM) to a Cisco VOIP platform.