Eric Richman Email & Phone Number

Ridgefield Park, Nj, Us

• Created sustainable nationwide New Store Opening program, including face-to-face and online content design, execution strategy and learning objectives via highly effective cross-functional partnerships and resource management.• Collaborated with internal Design Team to create weekly on-demand eLearnings utilizing Articulate Rise, Camtasia and Vyond.• Developed scripting and performed hosting duties for live broadcasts on Samsung.com, facilitating conversations with social media influencers to promote the brand and educate thousands of viewers.• Leveraged strong partnerships with field for successful intake and execution to build and deliver ongoing New Hire Orientation program.• Revised content and delivery of National Retail Meeting by specializing program to accommodate full team of Samsung Experience Store employees. • Formed powerful relationships with field leaders through building immediate credibility, offering full accessibility, and communicating with clarity and precision.• Approached for both individual and team mentoring, utilizing both virtual and face-to-face settings.

Bellevue, Wa, Us

• Led planning and operations for global team of 15 Trainers in the Northeast and Puerto Rico, sustaining ongoing Training programs of diverse scope utilizing virtual learning, including Sales, Leadership and Onboarding for over 1800 employees.• Created technology-based training seeing ROI of 1.6 million in revenue.• Co-developed and delivered new nationwide behavior-based sales Training for over 14,000 employees, resulting in 10-point increase in Net Promoter Scores for employee knowledge, attitude and satisfaction.• Launched multiple people-development initiatives, such as the Leadership Program, Emerging Leaders and Compliance vs Purpose.• Managed various forms of eLearning such as facilitator-led virtual classrooms, webinars and self-paced digital content.• Remodeled employee onboarding experience with 30% retention increase.• Built Training foundation in Puerto Rico from the ground up, including personnel, strategy, operations and relationships.• Partnered cross-functionally with leaders from HR, Marketing, Operations, Curriculum Development and other stakeholders to ascertain effectiveness of learning solutions nationwide.• Implemented succession planning for both company Leadership and Trainers, with multiple programs designed for career advancement and retention.• Observed trainings and analyzed data to uncover needs of improvement, including ROI, key skill gaps and facilitation skills.• Shaped Training competencies by redefining Trainer and Manager roles.• Co-created “Excellence Expo” event, bringing together department heads to educate employees in career opportunities within the organization.

Overland Park, Kansas, Us

• Supervised team of 5 Trainers while responsible for the strategic planning and facilitating of onsite and eLearning Training for adult learners in the region.• Led train-the-trainer sessions empowering internal facilitators to be subject matter experts on delivering new sales Training nationwide.• Coordinated with Directors to design training workshops to maximize ROI.• Evaluated training effectiveness by surveying trainees and Managers by collecting before and after data showing training impact.• Analyzed client processes, employee performance and training progress to determine additional training needs.

Overland Park, Kansas, Us

• Delivered virtual and onsite Training programs focused on sales and customer experience, earning an average rating of 6.93 (out of 7) from thousands of learners.• Administered course content, schedules and attendance utilizing learning management system (LMS).• Provided immediate coaching and feedback to Consultants and Managers during store visits.• Partnered with District Managers to identify skill gaps for the Training team to solution.

Overland Park, Kansas, Us

• Planned and prepared workflow schedules, delegating tasks for store staff.• Directed and led employees, supervising activities to drive productivity and efficiency.• Coached and mentored employees by delivering training, guidance and performance monitoring.

Master Of Science In Teaching, Secondary Education And Teaching

Bachelor Of Business Administration - Bba, Business Administration And Management, General