Leads planning, directing and ensuring the smooth and efficient operations of Henrietta Johnson Medical Center. Directs administrative staff in settling and monitoring operating measures consistent with achieving the goals and objectives of the executive team. Provides leadership to ensure attainment of strategic objectives and the delivery of quality, economical, health care services. Leads related initiatives including quality, innovation, teamwork and service. Ensures new programs are developed and implemented in accordance with strategic planning. Oversees major workforce and ensure that services are designed to meet the needs of patients, physicians and caregivers.

Accountable for the overall instructional and academic excellence in each course taught (Healthcare Information Systems and Business Information Systems). Ensures the quality and integrity of each respective academic program.Serves as a part-time faculty member teaching individual specified courses.Gears instruction to the course objectives by ensuring that course activities, assignments, and assessments relate to the achievement of the course objectives using only the University's current course materials and guidelines.Provides timely feedback and grades through Gradebook, the University's proprietary grading and feedback system.Proactively responds and attempts to resolve student academic issues within his/her class in conjunction with University policies, procedures and staff. Maintains a positive relationship with students and staff by ensuring customer satisfaction with issue resolution. Is available to students.Develops and maintains good working relationships with division staff, other faculty, and students.Participates when possible in the various faculty development activities offered and/or suggested by the Academic Affairs department of the University and in the life of the University through faculty meetings and graduations.Remains current in the professional and technical knowledge of the content areas in which he/she teaches through employment, attending or presenting at professional conferences, reviewing professional publications, establishing personal networks, participating in professional societies, publishing in professional journals, etc.

• Provide overall Strategic leadership for the Information & Communication Technology Department in setting departmental goals consistent with SHS’s overall corporate objectives.• Responsible for providing direction to enable SHS to achieve its strategic business objectives in the application and use of information and communication technologies.• Makes decisions concerning strategic initiatives through a demonstrated ability to utilize broad-based business information and knowledge.• Align IT risk management within IT productivity objectives• Manage outsourced services• Select and control IT providers • Control performance objectives and overall IT budget• Align the IT team with enterprise performance objectives • Define, update, and implement IT strategy• Define standards and architectures• Continuously identify SHS’s core technology and business strengths and needs.• Ensure that technology is not implemented without a direct understanding of how it will benefit the company’s overall operations.• Works closely with customers, both internal and external.• Provides Strategic leadership, vision, and direction for the IT department, ensuring support of the SHS’s business objectives and requirements.• Promote SHS’s vision and mission to staff, patient and the public at large.• Maintain confidentiality of all pertinent patient, client and employee information.• Provide services, as directed, at facilities other than a SHS location in the event that an incident that compromises the safety, security or integrity of the United States of America should occur.

• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands• Cross-selling and up-selling services and solutions to existing accounts• Qualify new sales opportunities for current customers• Perform business interviews with prospective clients• Receive requests for service and products details from customers and provide timely responses• Conduct onsite or online presentations that showcase the services and products of the company to active customers• Work with management to develop proposals, quotes and respond to RFP/RFI documents• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account• Manage the complexity of Managed IT services proposals, contracts and service level agreements• Maintain in-depth product knowledge of the service offerings of the company• Perform sales procedures through activities and opportunities in KPInterface’s CRM system and remain compliant with defined policies and procedures• Achieve and maintain a positive rapport with prospects an work to give them the best possible service

The Vice President of Operations is responsible for planning, executing, and continually improving the customer support, customer on boarding, and systems engineering competencies at Xtium. The VP of Operations will be the final accountable decision maker for all hires made in the customer support, implementations, and system engineering groups and will participate as needed in all hiring outside of their department as a senior executive of the company. He or she will recruit the best management talent available, define the goals and expectations for that group, and hold them accountable.The VP of Operations is accountable for aligning the goals of the operations group with the strategic objectives of the company. He or she will define the appropriate KPIs to ensure that the group is supporting the strategic objectives of the organization, report on these metrics weekly, monthly, and on demand, and formulate and communicate effective strategies for continual improvement of these metrics.The Vice President of Operations will participate in all leadership meetings and provide input on the direction of the company as a key member of the executive team. He or she will formulate a quarterly board presentation in conjunction with the rest of the leadership team showing the progress made on the company’s annual goals, and be able to defend their conclusions and decisions to the board of directors.

Accountable for directing the information and data integrity of GPHA (Greater Philadelphia Health Action) and its groups and for all Information Technology functions of the company. This includes all data centers, technical service centers, and production scheduling functions; help desks, communication networks (voice and data) and computer systems operations. Review all computerized and manual systems; information processing equipment and software for acquisition, storage and retrieval; and definition of the strategic direction of all information processing and communication systems and operations. Provide overall management and definition of all computer and communication activities within the company including responsibility for providing a leadership role in the data to day operations of the Information Technology functions as well as providing direction as GPHA grows through internal growth and external acquisition.Interact with the executive management team to monitor and validate GPHA’s compliance with its security policies, which includes but is not limited to HIPAA and JCAHO. In addition work closely with the Chief Executive Officer of GPHA.

• Manage one group of approximately 15 students.• Facilitate the course and login to interact or monitor the course six (6) out of seven (7) days per week.• Respond to student emails, requests or discussions within twenty-four (24) hours.• Assist students in their achievement of course objectives.• Mentor and assist students through daily communication via e-mail, telephone and the course site.• Act as the first line of response for student inquiries regarding course-related issues.• Moderate periodic chat sessions if applicable.• Moderate and guide students in discussion forums. Ensure content is appropriate and on topic.• Grade assignments, quizzes and exams submitted by students as outlined by professor of record.• Participate in weekly faculty conference calls.• Submit recommended final grades within the required deadline, which will be communicated at least one week prior to the end of the course.

• Responsible for the strategic and ongoing operations of all Network System operations and Desktop Engineering services. Manages the development, design/architecture, installation, analysis, and vendor contracting.• Provides policy interpretation and oversees administration of infrastructure procedures and standard operating policies. • Ensures that the systems and technology are in place to enable the business and support business processes while maintaining serviceable, highly available, and cost effective solution.• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.• Participate in the development of IT strategies in collaboration with the executive team.• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.• Establish service level agreements with business units. • Plans and manages area budget. Reviews financial soundness of area and makes recommendations to improve overall cost effectiveness of department. • Manages and oversees the planning, scheduling, development, and implementation of changes, enhancements and new systems.• Leads the overall staff development program for area to ensure that all staff are properly trained as well as provided with ongoing education to ensure associates are current with new technologies.• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including Internet, intranet, security, Citrix, VMWare implementations, SMS, and so on.• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.• Define hardware and software standards in conjunction with owners and stakeholders.

Responsible for day to day leadership and accountability for the supervision, control, implementation and operations of all infrastructure services in the Global Hosting Centre (GHC) to the Americas, LACRO and APA Regions. Works closely with the other regional groups to ensure integration of operations and maintenance of Company standards. Manages service level agreements and instills high service attitude and operations disciplines to deliver a 7x24 highly available, highly performing, and highly scalable GHC production environment. Responsible for ensuring awareness and compliance with all Information Security Management System policies and procedures, and is responsible for all information security assets under its control. Interfaces closely with the member firm business partners, global program and project managers, and the global councils to develop tactical and strategic service plans for the GHC & GNOC.

-Manage overall Data Center Operations and oversee work direction of staff.-Research new technologies and evaluate vendor proposals.-Develop methods to document and improve the workflow and implement process improvement programs-ITIL.-Develop and maintain system capacity model to support optimum performance levels across UNIX/Windows platforms.-Provide strategic direction.

• Decisively administer all daily operations covering networks, HW/SW, PCs, telecommunications and ITT related technology for 6 Mercy Health System facilities which includes 16 FTE’s.• Ownership of all enterprise technology decisions and system administration oversight including strategic planning, division budget management, team/project oversight, network infrastructure, work order fulfillment, staff education, disaster recovery, and 24x365 monitoring/support.• Accountable for ensuring the smooth functioning of all ITT operations from strategic planning through allocation of resources, system flexibility/performance, analysis and reporting.• Strategically plan and prepare budgets and short/long term goals, as well as monitor programs and projects to ensure budget and standards compliance.• Monitor system and team results and plan/fund/approve projects for new systems and existing system enhancements enterprise wide.• Collaborate with engineers in project scope, resource plan and budget creation, assign, schedule and procure human/capital resources, provide project oversight, manage escalated project issues, and provide multi-level consulting and reporting to team, users and management on project progress• Investigate, analyze, and mitigate risks associated with overall management focusing on cost containment, high quality, continuous operations, human relations, and overall program/cost reductions.• Cultivate dynamic relationships with Outsourcing Vendors, internal/external customers to ensure on time delivery, adequate response to needs, and ongoing user training and support.• Apply expert communication building skills to success of the division through policy development, manuals/documentation development, ITT newsletter, meeting facilitation, management reporting to CFO, VP and corporate HQ, and training program implementation for staff at all levels.• Chair of Rewards and Recognition Team on staff promotions and merit awards.

• Decisively administer all daily operations covering networks, HW/SW, PCs, telecommunications and ITT related technology for 6 Mercy Health System facilities which includes 16 FTE’s.• Ownership of all enterprise technology decisions and system administration oversight including strategic planning, division budget management, team/project oversight, network infrastructure, work order fulfillment, staff education, disaster recovery, and 24x365 monitoring/support.• Accountable for ensuring the smooth functioning of all ITT operations from strategic planning through allocation of resources, system flexibility/performance, analysis and reporting.• Strategically plan and prepare budgets and short/long term goals, as well as monitor programs and projects to ensure budget and standards compliance.• Monitor system and team results and plan/fund/approve projects for new systems and existing system enhancements enterprise wide.• Collaborate with engineers in project scope, resource plan and budget creation, assign, schedule and procure human/capital resources, provide project oversight, manage escalated project issues, and provide multi-level consulting and reporting to team, users and management on project progress• Investigate, analyze, and mitigate risks associated with overall management focusing on cost containment, high quality, continuous operations, human relations, and overall program/cost reductions.• Cultivate dynamic relationships with Outsourcing Vendors, internal/external customers to ensure on time delivery, adequate response to needs, and ongoing user training and support.• Apply expert communication building skills to success of the division through policy development, manuals/documentation development, ITT newsletter, meeting facilitation, management reporting to CFO, VP and corporate HQ, and training program implementation for staff at all levels.• Chair of Rewards and Recognition Team on staff promotions and merit awards.