Eric Rivard Email & Phone Number

Auburn, Wa, Us

Executive responsible for all Cloud, Software, and Strategic Solutions. This includes GTM, strategy, partnerships, sales enablement, and P&L.

International Brazilian Jiu Jitsu Federation (IBJJF) certified black belt head instructor and owner for Peak Fitness BJJ. We are a part-time academy that teaches Brazilian Jiu-Jitsu and self-defense to children, women, and men of all ages. We specialize in teaching kids to prevent bullying and empowering women to be their own first responders. We do this for the love of helping people.

San Diego, California, Us

Part-time Adjunct instructor teaching courses on Information Technology management, networking, wireless, Windows, Linux, databases, information systems security, and project management.

Thayne, Wy, Us

Executive responsible for company growth, revenue, brand, and public relations. Responsible for inside and outside sales, pre-sales, customer success, marketing, services, go-to-market, partnership, product development, and growth strategies. -Exceed company goal two months early of fiscal year-end at 126% of plan.-Within the first year, implemented growth and sales strategies that grew revenue from $35M to $47M, exceeding historical YOY growth by over 100%.-Increased new customer sign-ups by 45%.-Mentored sales team and trained them on MEDDICC process.-In a one-month period, created a new company entity. This included brand, marketing, sales, pricing, and service offerings for Open Access networks.-Based on market data, launch new services reselling UCaaS, CCaaS, and Cyber security solutions.

Vernon Hills, Il, Us

Served as company executive selected to lead CDW’s new Integrated Services Engagement Team, responsible for all CDW’s services (professional, aggregation, Cloud, and managed services, including sales, pre-sales, channel management, P&L, sales engagement, and client oversight). KEY ACCOMPLISHMENTS• Achieved over 23% growth in gross sales and 37% growth in gross profit for 2022; grew services from $800M in 2018 to $1.5B for 2021. • Grew professional services from $600M to $1B in four years.• Served as services lead for sales, creating services GTM strategy, and developing sales and sales leaders on service and solution selling.• Led team of over 130 sellers and sales engineers, focusing on managed and SaaS-based subscriptions and services, achieving over $640M in sales. • Grew aggregation and leased-line practice to become largest CLEC in North America.• Developed Managed Services over 200% in a three-year period.• Established vision, purpose, goals, and development path for new Integrated Services team. Resulted in the team moving in a unified direction and increase coworker retention.• Achieved customer NPS of 70.6 for CDW services.• Developed Client Retention and Success Team to expand and renew services accounts. Increased renewals by 80%.

Carlsbad, California, Us

Served as executive leading IT, including infrastructure, security, development, applications, and data for Plum Healthcare and its 64 facilities and 11,000 employees, spanning four states. Developed IT strategy and road map, focused on achieving critical business priorities, and optimized IT and data for growth, analytics, and integration. Served as member of acquisition and new development team, which oversaw growth of 40% with no increase in IT staff. Instituted IT Governance, based on COBIT, ITIL practices, change management, PMO, and Agile development. • Led team to develop hub to integrate all systems for data transformation and analytics, with ability to create APIs connecting to partner hospitals and systems.• Managed team to design and develop enterprise data warehouse for reporting and analytics.• Implemented corporate analytics and BI platform, with focus on dashboards, ad hoc reporting, discovery, and machine learning.• Led implementation of security policies, procedures, and technologies to ensure HIPAA compliance while minimizing risk.• Managed team to acquire and integrate ten new facilities and building of four facilities within one-year period.• Oversaw team that implemented new financial ERP system, using Oracle, and HR system with Workday.• Created application, data, and portfolio strategy to ensure Plum’s systems were optimized and achieved business goals.• Renegotiated hardware and software contracts, achieving 55% savings in all IT spend.• Implemented Project Management Office and built processes around project planning, initiation, scoping, executing, and closing.• Stabilized IT infrastructure and improved IT service levels while lowering head count by 25.

London, Gb

Author for Cisco Press- the authorized publishing company of Cisco Systems. Authored six publications specific to the CCNA exam and co-authored two publications for the CCNP exams.

Vernon Hills, Il, Us

Selected to lead CDW’s new professional services practice in Southern California. Established CDW local brand and a team of premier engineers. Aligned closely with sales to provide training and support on providing business solutions to customers. Responsible for all professional services in Southern California including gross profit, P&L, strategy, direction, and growth. Build and maintain strong relationships with key partners for Cloud, data center, cabling, and A/V offerings. Developed and executed strategy to increase professional services sales by over 1,200%. Provided business and technology direction to many Information Technology Executives in Southern California’s Fortune 500, Health Care companies and municipalities. Accomplishments include:• Built top performing Professional Services Team from one engineer to 35 in a five year span.• Grew services business from $350,000 to over $7 million in a four year period.• Led all branches in CDW by mentoring two engineers to be engineer managers and provided career growth for many team members.• Created a go-to-market strategy to dynamically grow professional services in a new market. • Created partnerships with strategic partners to provide Cloud and other service offerings.• Developed Pre-Sales and Post-Sales best practices for selling and implementing IT solutions

Vernon Hills, Il, Us

Valley Center, Ca, Us

Executive leading IT strategy and services to all VCMWD Departments; lead and re-engineered IT organization and key systems to strengthen quality of service, timely delivery, and staff capabilities while improving reliability, service level agreements, and reducing cost. Worked with other directors and managers to ensure customer satisfaction and IT support for business units key initiatives. Improved business processes and technology standards. Manage IT, GIS, and SCADA IT departments. Creation of IT Governance to align technology with company goals. Implemented radio system to communicate with automatic meter reader system to identify and track water loss. 2007 Manager of the Year. Accomplishments include:• Reduced cost of new wireless network 50% for Valley Center through in-house installation that provided an ROI of one year.• Developed disaster recovery data center for Valley Center 80% under budget.• Implemented ITIL framework

San Diego, California, Us

Designed and implemented network solutions, upgrades and migrations to new systems, including Gigabit Fiber Cisco network backbone for San Diego Airport. Conducted security audits. Taught new technologies to clients and employees.

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Designed and built new network and infrastructure for Internet startup, ensuring best performance. Implemented web load balancers, keeping data synchronized during heavy usage. Built web servers, routers, firewalls, security protocols, and Windows 2000 domain.

Designed, implemented and supported network, including LAN/WAN, e-mail, Ethernet, Internet, and network security, servers and workstations. Supervised remote IT specialists

Reston, Va, Us

Maintained Ethernet LAN for department of 80 programmers. Installed network upgrades, managed email and user accounts.

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Supervised team of customer service representatives for Call Center. Resolved customer issues for elevated calls and walk-in customers. Trained staff.

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Cio Institute

Mba, Business

Bs In Information Technology, Information Technology

Eagle Scout

Lean Six Sigma