Eric Roberts Email & Phone Number

Overland Park, Ks

Kansas City, Missouri Area

Overland Park, Ks

Irving, Texas

Overland Park, Ks

• Perform complex data mining via SQL queries to monitor active programs, manipulate and analyze data, and develop executive level reports for forecasted initiatives.• Utilize data analysis to explain business issues and financial implications, recommend workflow improvements, and enable business unit to improve workflow processes.• Analyze ~100k Customer Comments and ~20k Employee Recommendations using text analytic programs to make appropriate business recommendations and drive business solutions.• Provide reporting solutions and data metric analysis that identifies and drives Net Promoter trends and results.• Matrix manage company owned stores, indirect channels, and consulting groups to ensure the Net Promoter Score program is driving business results.

Overland Park, Ks

• Process and ensure accurate commission payments for sales representatives in the amount of approximately one million dollars per month. • Implement compensation plans, terminations, transfers, and promotions for sales representatives via PeopleSoft feeds and multiple compensation systems • Perform and analyze weekly and monthly audits of compensation statements and reports.• Manage compensation tickets for the sales representatives and ensure resolution is handled within the SLA.• Matrix Manage sales operations, compensation systems operations, and sales representatives to ensure the compensation plans are accurately executed.

Overland Park, Ks

• Performed daily analysis of competitive sales compensation data.• Supported 12,000 retail employees via issue request tickets and appeals.• Processed approximately 475 Issue Request tickets per quarter to ensure accuracy of compensation.• Coordinated with payroll to ensure accuracy of sales incentive payouts to retail sales associates.• Processed an average of 900 Appeals per quarter and made necessary pay adjustments for retail representatives.

• Partnered with level 2 support staff to open tickets to ensure the customer’s issue were resolved.• Confirmed documents were received pertaining to employee short term disability and FMLA.• Directed and assisted employees on how to navigate the internal Self Help Tool.

• Accountable for preparing bank deposits of $90k per month.• Utilized RMS and eTicket to ensure customer accounts were updated and activated correctly.• Consistently met monthly sales quota.• Partnered with National Sales Support, Fraud, Credit and other various organizations to provide an exceptional customer experience.• Responsible for opening and closing the retail store daily.

Bachelor'S Degree, Human Services

Associate Of Science, General Sciences