Eric Roberts Email & Phone Number

Ann Arbor, Michigan, United States

Plans organizes, develops, and delivers client-requested reports, deliverables, and projects on time,adhering to client requested specifications.• Writing and editing training scripts to present system overviews in live webinars to users.• Video recording, production and editing activities using required software.• Serves as a contact for, and develops relationships with, the client in order to effectively respondto client requests and inquiries in a timely manner and help improve client satisfaction.• Acquires and maintains a thorough understanding of client data for assigned projects in order toproperly create client deliverables.• Tracks, processes, analyzes and verifies data in order to improve accuracy and quality.• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.

Ann Arbor, Michigan, United States

Traveled onsite to help with go-lives of product. Trained users from beginning to end.Troubleshoot issues with tools on the fly. Maintain visibility as well as channels of effective communication and conflict resolution.

Ann Arbor, Michigan, United States

Started at the University of Michigan and backed by Google Ventures, Greylock Partners, and Decibel, Censys helps you protect your organization by discovering unknown assets and associated risks through its Censys Attack Surface Management [ASM] Platform. Censys mines its market-leading Internet datasets and comprehensive certificate database as well as integrates with common cloud providers to uncover the hidden links between assets, surface unknown assets and risks, and provide a comprehensive Internet inventory. Censys also provides data and services to threat analysis teams.Email me to learn more at eric@censys.io

Develop and monitor Customer Support Team metrics· Create and maintain procedures for Customer Support Team activities· Manage and distribute marketing qualified leads to Customer Support team as deemed necessary· Good interpersonal and customer skills, able to empathize, maintain professionalism, display patience and politeness within a sometimes pressurized environment· Deliver customer service in line with best practices. Ensure compliance to relevant policies· Outbound Communication – Manager Membership Programs/Renewals, Enrollments, Web Queueo Customer Retention – Contact clients after service delivery to guage customer satisfaction and confirm service booking for the following yearo Handle outbound communications for renewal programs and seminar enrollmentso Collaborate with Marketing Department to develop scripts for Client follow up· Inbound Communication – answer Incoming Calls, Chats and Emailso Answer multi-line phone line and route calls to correct AIB International representative based on needso Handle inbound communication via phone, email, web chat, etc. by describing products and/or services to persuade potential and current customers to purchase new products and/or services, process customer requests and/or orders· Maintain a favorable working relationship with all other company employees in order to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.· Demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective teamwork· Perform other duties as assigned by supervisor.

Manhattan, Kansas

Promoted from an entry level position after 3 months to management of a territory worth nearly 1 million dollars in revenue.

Knoxville, Tennessee Area

Responsible for pricing, and marketing material within the store. Additionally trained all incoming hires according to company standard for success

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, History, 3.4