Eric Robles Email & Phone Number

Washington, District Of Columbia, United States

-Correct and accurate trouble ticket recording, tracking, and resolution-Addressing and resolving typical problems/queries, such as password issues, Hardware and software diagnoses, network connectivity, and File Searches-Fault management including the detection, isolation, and correction of faults -Escalating tickets to other teams or groups as assistance.

Washington, District Of Columbia, United States

-Search for alerts and create tickets accordingly for investigation-Monitor for emails and phone calls that may present a security incident and forward to the proper teams for analysis-Analyze spam emails using a number of security toolsInvestigate actionable intelligence using above tools as well as open-source online resources such as VirusTotal.

Lanham, MD

• Participated in various labs designed to establish the principles, techniques, and terminology of the Cyber Security field
• Completed coursework COMPTIA Network+ and Security+ (*Preparing for corresponding certification exams)

Silver Spring

• Drive sales by pulling merchandise quickly and accurately
• Pinpoint location of products for consumers
• Interact with and assist customers Take Inventory of products

Towson, MD

• Coordinated and and assisted in planning a conference design to “reimagine and transform” the University
• Coordinated and assisted in planning the 4th annual TEDxTowsonU
• Promoted and marketed leadership programs on the campus

Towson, MD

• Interviewed, assisted and managed 18 Orientation Assistants (OAs) for winter and summer transfer orientations to ensure a pristine experience for incoming students
• Facilitated training and workshops to prepare the OAs for the transfer sessions
• Participated in the planning of the Summer 2015 Transfer Orientation

Bachelor'S Degree, Computer Science, 3.3

Activities and Societies: Alpha Kappa Psi, Latin American Student Organization Business Administration Minor

Education record