Eric Rollinger Email & Phone Number

Saint Louis Park, MN

Eden Prairie, Minnesota

Greater Minneapolis-St. Paul Area

• Managed team of up to 7 professional services consultants responsible for implementing all new MaxGalaxy (recreation management software delivered in SaaS format) customers in the US and Canada.Accomplishments
• Led significant implementation philosophy and process change due to acquisition by ACTIVE Network in Q1, 2017. Resulting in improved billable utilization (increase of 90% in 6 months) and profitability while improving.
• Created materials to support new implementation process including standard project plans, SOWs, pricing calculators, service guidelines, Basecamp templates and dozens of training materials and other supporting documents.
• Introduced plans to capture additional revenue through offering different implementation service level packages, optimization and refresher training services and monetizing technical services.
• Gained intimate knowledge of system accounting protocols and performed detailed analysis of customer financial record keeping and reporting for audit purposes.

Greater Minneapolis-St. Paul Area

• Managed more than 110 MaxGalaxy software implementations, including up to 50 concurrently, across customers in municipal and private sector including company’s largest and most complex. Responsible for client.
• Led initiatives to improve implementation process including introduction of standard project plans, time tracking, standardized implementation milestones, documentation and definition of SLAs through creation of.
• Gained extensive knowledge and became resource for all technical aspects of implementation including data imports, financial exports, integrations with other vendors, POS hardware, website design and credit card.

Greater Minneapolis-St. Paul Area

• Coordinated project teams of 10-20 individual stakeholders to launch new products and websites, promote marketing efforts and develop changes necessary for business initiatives and modification necessary to systems and.
• Participated in requirements gathering, discovery, SME meetings, technical research, project management, process and user workflow definition, database setup, user acceptance testing (UAT), technical documentation, and.
• Led two large-scale new product initiatives including: creation of new member acquisition and benefit delivery portal websites, integration with external benefit providers, complex database setup and development.
• Participated in migration of all IT functions from UK to US based operations including move of infrastructure, databases, end user applications, process mapping and system wide testing.
• Gained extensive technical knowledge in batch file transfers (sftp), web services and real-time API transfers, Single Sign-on methods (OAuth, OpenID, SAML) and complex database table management and setup (Oracle and.
• Led PCI Level 1 certification and third party vendor audits for company’s MN operations.

Minnetonka, Minnesota

-Supervised team of up to 8 applications specialists and dozens of Go-Lives with MEDITECH ambulatory customers on the Medical and Practice Management Suite of applications comprising of administrative, clinical and billing applications.-Worked extensively on several initiatives to revamp and optimize implementation process to improve efficiency.

Minnetonka, MN

Minnetonka, MN

MPM Admin/Billing Implementation-Performed on-site product demonstrations, facilitated process discussion, user training and managed implementation of scheduling, registration and billing software designed for ambulatory environment-Participated in implementions of 17+ MPM MAGIC, Client Server and 6.x customers, including some of company's most.

Germantown, WI And Eau Claire, WI

-Promoted five times within company-Earned eight "Customer Champions" and “Customers Appreciate Responsible Employees” awards for outstanding customer service work -Developed “out-date” program to increase profits and decrease amount of product waste-Implemented new written departmental closing procedures-Gained responsibility of training new employees

Bs, Chemistry W/ Business Emphasis, Marketing Minor

Activities and Societies: American Marketing Association, Blugold Marching Band -Chemistry instrumentation: GC, IR, HPLC, NMR, MS, TLC.

Education record