Eric Rollinger Email & Phone Number

Saint Louis Park, Mn

Eden Prairie, Minnesota

Greater Minneapolis-St. Paul Area

Managed team of up to 7 professional services consultants responsible for implementing all new MaxGalaxy (recreation management software delivered in SaaS format) customers in the US and Canada.Accomplishments● Led significant implementation philosophy and process change due to acquisition by ACTIVE Network in Q1, 2017. Resulting in improved billable utilization (increase of 90% in 6 months) and profitability while improving efficiency and decreasing implementation time yielding higher client satisfaction and more predictable, successful go lives.● Created materials to support new implementation process including standard project plans, SOWs, pricing calculators, service guidelines, Basecamp templates and dozens of training materials and other supporting documents.● Introduced plans to capture additional revenue through offering different implementation service level packages, optimization and refresher training services and monetizing technical services.● Gained intimate knowledge of system accounting protocols and performed detailed analysis of customer financial record keeping and reporting for audit purposes.

Greater Minneapolis-St. Paul Area

Managed more than 110 MaxGalaxy software implementations, including up to 50 concurrently, across customers in municipal and private sector including company’s largest and most complex. Responsible for client onboarding, business process analysis, go live readiness and conducting internal/external status meetings to review project scope, timeline, commitments, enhancements and service escalations. Accomplishments● Led initiatives to improve implementation process including introduction of standard project plans, time tracking, standardized implementation milestones, documentation and definition of SLAs through creation of implementation guide.● Gained extensive knowledge and became resource for all technical aspects of implementation including data imports, financial exports, integrations with other vendors, POS hardware, website design and credit card processing.

Greater Minneapolis-St. Paul Area

Coordinated project teams of 10-20 individual stakeholders to launch new products and websites, promote marketing efforts and develop changes necessary for business initiatives and modification necessary to systems and application. Worked within the specialty insurance space, including personal identity protection, small business protection, purchase protection, healthcare supplemental discount, and lifestyle products. Accomplishments● Participated in requirements gathering, discovery, SME meetings, technical research, project management, process and user workflow definition, database setup, user acceptance testing (UAT), technical documentation, and production support troubleshooting across all product and service lines.● Led two large-scale new product initiatives including: creation of new member acquisition and benefit delivery portal websites, integration with external benefit providers, complex database setup and development, process definition and coordination across all areas of the business including product and vendor management, billing, fulfillment, marketing, finance, IT development, contact center operations, business process control, and company executive team.● Participated in migration of all IT functions from UK to US based operations including move of infrastructure, databases, end user applications, process mapping and system wide testing. ● Gained extensive technical knowledge in batch file transfers (sftp), web services and real-time API transfers, Single Sign-on methods (OAuth, OpenID, SAML) and complex database table management and setup (Oracle and SQL based).● Led PCI Level 1 certification and third party vendor audits for company’s MN operations.

Minnetonka, Minnesota

-Supervised team of up to 8 applications specialists and dozens of Go-Lives with MEDITECH ambulatory customers on the Medical and Practice Management Suite of applications comprising of administrative, clinical and billing applications.-Worked extensively on several initiatives to revamp and optimize implementation process to improve efficiency, effectiveness and shorten time period prior to Go-Live.-Collaborated with hospitals and eligible providers to ensure they were on track for meeting organizational goals and regulatory requirements including; Meaningful Use Stage I and II, Patient Centered Medical Home (PCMH), ICD-10 and ANSI 5010 claim submission.

Minnetonka, Mn

Minnetonka,Mn

MPM Admin/Billing Implementation-Performed on-site product demonstrations, facilitated process discussion, user training and managed implementation of scheduling, registration and billing software designed for ambulatory environment-Participated in implementions of 17+ MPM MAGIC, Client Server and 6.x customers, including some of company's most strategic-Worked internally with programming, development, marketing and sales to develop future enhancements and products-Gained responsibility of training new employees and developing curriculum -Developed both internal and external documentation and presentations-Extensive background and working knowledge of critical access and rural health care organizations-Advanced knowledge in ANSI remittance, eligibility and claim submission requirements

Germantown, Wi And Eau Claire, Wi

-Promoted five times within company-Earned eight "Customer Champions" and “Customers Appreciate Responsible Employees” awards for outstanding customer service work -Developed “out-date” program to increase profits and decrease amount of product waste-Implemented new written departmental closing procedures-Gained responsibility of training new employees

Bs, Chemistry W/ Business Emphasis, Marketing Minor

Activities and Societies: American Marketing Association, Blugold Marching Band -Chemistry instrumentation: GC, IR, HPLC, NMR, MS, TLC.

Education record