• Orchestrated take-up of service for a new logo customer.• Establish work program and governance methodology.• Provide executive reporting to customer, local management, and global service line owners.• Drive work effort and escalate where necessary.• Establish financial tracking and reporting.• Established intense recruitment program.• Built Service Readiness and Test program.• Service take-up successfully achieved ahead of schedule.• Hypercare command centre and teams established. Hypercare all green from service take-up.

Key Contributions• Provided customer service and team leadership to orchestrate a range of complex ICT deals• Secured over $3bn worth of multi-year contracts through strategic negotiations and client-centred service• Managed bids and coordinated all workflow from initial scoping through to deal closure• Managed technical, legal, commercial, operational, and third-party teams to deliver key outcomes• Leveraged new opportunities, formulating, implementing, and managing client engagement strategies• Liaised extensively with customers to understand their current and future needs, and offer targeted solutions• Led all finance, legal, and technical negotiations, consulting with subject matter experts when required• Drove innovation throughout, proactively responding to issues and delivering balanced commercial outcomes• Worked with major corporate and government clients to coordinate complex deals including NAB, Westpac, Department of Defence, Department of Human Services and Department of Foreign Affairs and TradeHighest Achievements• Completed deals with the Department of Defence, including expanding their secure data centre capability, and replacing the entire department’s voice systems• Led negotiations with the Department of Human Services (now Services Australia) to modernise Australia’s largest call centre environment• Led consolidation projects for some of the Big Four banks, streamlining multiple outdated networks into single unified networks and updating data centre network capability

Key Contributions• Played integral role as 2IC and technical lead to win a range of retail, resources and government contracts• Drew on ICT expertise to engage with clients and effectively communicate the benefits of technical solutions• Led negotiations for complex ICT deals, securing strong outcomes across both commercial and technical aspects• Analysed business performance and market trends, taking ownership of a successful cost-up pricing approach• Benchmarked solutions and services to ensure the delivery of industry-leading commercial contracts• Proactively managed technical issues, overseeing planning and implementation of new service transitionsHighest Achievements• Implemented a managed a global WAN for BHP worth US$180M• Led a $25M POS network replacement for major Australian retail chain Myer• Managed $30M deal to update cyber security infrastructure and operations for Medicare

Key Contributions• Owned Fujitsu’s customer relationships with St George and Arnott’s Biscuits, leading all engagement and negotiations• Planned and implemented client engagement strategies to deliver customised proposals and tenders for major deals• Liaised extensively with client executives to understand current and future requirements, and offer innovative solutions• Negotiated effectively to retain key clients, securing ongoing contracts within a highly competitive environment• Took ownership of customer issues and escalations, ensuring satisfactory outcomes were achieved in a timely mannerHighest Achievements• Successfully leveraged current and new client relationships and negotiated effectively to achieve 130% of sales targets