Provide help desk troubleshooting for Microsoft Office Desktop and Enterprise Applications used by Interpublic Group user base. Also, assist with VPN and intranet portal support and access to share-point designed locations. SAP access and role request responsibilities.Conduct account creations and changes for employees through Active Directory and Exchange Management Consoles; including security group, distribution list, and file/folder permissions for various levels of access. Perform active sync connections for mobile device support. Perform Admin duties for the DUO Mobile Server, adding and removal of user accounts and mobile phones. Conduct escalations to higher tier departments or vendors. Maintain service level agreements towards resolving issues in a timely manner working through Remedy ticketing system. Conduct troubleshooting on PC and MAC platforms based on several communications forums; Lync /Skype for Business, Phone, Email, and remote access to employee computers or servers using Landesk. Maintain company security polices configurations, and virus protection systems such as Symantect AV. Perform virus removal and scanning of systems needing removal of such items as malware, worms, or virus’

Provide help desk troubleshooting for Microsoft Office Desktop . Conduct account creations and changes for employees through Active Directory. Perform mobile device support. Used Footprints ticketing system to log calls and escalate issues to support groups.