Eric Runquist Email & Phone Number

Olympia, Wa, Us

Olympia, Wa, Us

Herriman, Utah, Us

Hanko, Southern Finland, Fi

St. Louis, Mo, Us

St. Louis, Mo, Us

- Manage the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example- Evaluate customer service performance of branch employees- Proactively seek process improvement to ensure high quality customer service- Develop, maintain, and execute branch operational plan and strategy- Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.- Manage overall branch operations- Ensure branch complies with company/group policies, procedures, rules and regulations and all applicable laws- Establish overall training and development strategy for Branch employees- Supervise, mentor, train, coach, evaluate and develop staff- Provide continual feedback on employee performance- Conduct and participate in the recruitment, interviewing and hiring of branch employees- Prepare effective and timely employee reviews and participate in the review process- Administer and recommend disciplinary action, promotions, transfers and other personnel actions- Investigate and resolve employee complaints- Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business- Asses and analyze competitive environment and provide appropriate reports and recommendations- Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4 step sales process- Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write offs for uncollectable accounts, and recommending accounts for referral to collections- Train and supervise other employees regarding branch receivables- Review and analyze reports, financial statements and billing- Develop overall fleet strategy for branch- Evaluate fleet mix and utilization- Manage vehicle maintenance and repairs

St. Louis, Mo, Us

St. Louis, Mo, Us

Austin, Tx, Us

- Ensure department executes high level of guest service- Promote sales through customer engagement- Train, motivate and coach team members on increasing sales and offering high level of guest service- Plan and develop daily production strategy- Monitor performance of daily production and be able to motivate and train team members to maximize production for business hours

- Fabricated conduit and electrical wiring runs

- Performed regular maintainence service to all Toyota, Scion, and Lexus model vehicles- Diagnostic technician specializing in electrical, brake, suspension, and transmission systems- Responsible for training new hires in familiarity and competence of Toyota automotive systems- Made recommendations to customers for vehicle repairs- Maintained clean and orderly work bay

Bachelor Of Arts (B.A.), Hospitality Business Management, Business Administration

Associate Of Science (A.S.), Automotive Technology

Associate Of Arts (A.A.), Business, Leadership, History