Eric S. Email & Phone Number

* Provided comprehensive help desk support to corporate, warehouse, distribution center, and store employees, utilizing ServiceNow and an internal Knowledge Base to effectively manage phone call, email, and chat tickets for diverse IT issues.* Demonstrated expertise in troubleshooting and resolving problems related to Office 365, Active Directory account administration, Remote Desktop, wireless networks, VPNs, printers, software and hardware support, and other common corporate environment issues.* Successfully maintained high productivity levels while working remotely for the entire two-year duration, consistently ranking among the top three employees in monthly productivity rankings.

* Delivered hardware and software support to employees at Designer Brands, Inc., ensuring smooth operations and efficient workflow.* Managed tickets through the remote ticketing system, maintaining a high level of responsiveness and timely issue resolution.* Proficiently supported Office365 and employed various employee directory systems such as Active Directory, SailPoint, and Radial to streamline user management processes.* Offered comprehensive assistance for networking and VoIP setup, troubleshooting and resolving related issues.

* Offered technical and financial support in a fast-paced, high-volume call center, ensuring customer satisfaction and issue resolution.* Supported daily digital operations and provided remote helpdesk assistance to customers, maintaining a strong focus on delivering exceptional service.* Demonstrated exceptional performance, earning promotions from iOS support to macOS support within six months, followed by a promotion to the role of Senior AppleCare Advisor within another three months.* Assumed the position of Floor Support Supervisor, providing guidance and assistance to both new and senior employees in managing complex support issues.* Collaborated closely with supervisory staff to enhance onsite service and support, contributing to continuous improvement initiatives* Maintained a consistently high customer satisfaction rating of 85-95% on the customer satisfaction system, showcasing strong communication and problem-solving skills.