Eric S. Email & Phone Number

Remote

Berlin, New Jersey, United States

Responsible for the soliciting of press credentials for up and coming artist shows in the Delaware Valley, as well as, working with publicists on showcasing new musicians. Further responsibilities are the interviewing of artists for, and the post-production of, the corresponding magazine podcast. Finally, responsible for the social media content and photo gallery on the company website as well as all social media accounts.

Philadelphia, Pennsylvania, United States

Remote

Responsible for the needs assessment and educational delivery of virtual classes to Comcast Business VoiceEdge customers, as well as, hosting weekly calendars live offerings of products & services education to any and all registrants, both internally and to our current client base. Further responsibilities include engagement and provocation of Project Managers & BVE Sales Representatives through internal marketing of our team, innovatively communicating with podcasts, videos, weekly visual touchpoints & seminars. Finally, responsible for designing and voicing engaging marketing avenues and multimedia experiences within Comcast to be educated on and enticed to utilize our Virtual Learning Team as well as outward facing to clients.

Mount Laurel, New Jersey

Reporting to the Learning & Development Manager, as well as, the Senior Vice President of Human Resources. Responsibilities include, but not limited to, facilitation of New Hire Training for both Class Room Facilitation & Satellite Webinars in multiple Call Centers. Further, the design of curricula, and subsequent facilitation of, Continuous Development Breakout Sessions for current sales staff on Sales Strategies, Structure of the Day, Program Changes, Proprietary Software Upgrades and soft skills training for inexperienced Junior Sales Consultants. More recently, taking over the training for the SAFE federal licensing exam, offering real world common denominators and energizing explanations to prep for the mandatory 20-Hour education class and subsequent testing of sales hopefuls. Finally, responsible for the creation of a multi-faceted continuous development program for Purchase Sales & Operations involving designed LMS courses, live classroom seminars and on the floor one-on-one coaching.

Remote (Medford, Nj)

Report to the Senior Service Delivery Executive. Responsibilities include facilitating eLearning training sessions to international clients and call centers on company software products, as well as design, both, User Guides and Captivate-Based interactive client training with subsequent testing for learning reinforcement. Further responsibilities include hosting eLearning 'Train-The-Trainers' who may be unfamiliar with certain software products as well as visiting internal Call Centers, nationally, to host similar peer training.

Plymouth Meeting, Pennsylvania

Responsibilities include, but not limited to, facilitation of New Hire Training for both Class Room Facilitation & Satellite Webinars, as well as Hosting Continuous Development Breakout Sessions for current staff, Proprietary Software Training and the development of new curriculum for current products and workflow as well as prospective changes & a deepening of company culture training.

New Jersey, United States

Greater Philadelphia Area

Responsible for the management, continuous training & development and daily coaching of staff on customer service, product and security issues while maintaining a weekly accountability of on-site liquid funds through various audits.

Princeton, New Jersey, United States

United States

Responsible for the design of training curriculum for every customer service, processing, underwriting and post-closing role within the Call Center environment as well as responsible for delivery of said curriculum, nationally, to Call Centers through a classroom-style facilitation.

United States

Responsible for delivering new hire training, nationally, to Call Center employees within a classroom setting as well as host continuous development eWebinars and Continuous Development breakout sessions, on-site, for current employees. Further responsibilities included doing one-on-one coaching with current staff during program & software roll-outs and working with Call Center Managers on ways to utilize the Learning & Development Department to better expedite workflow and overall profit.

Voorhees, New Jersey

Reported to the Branch Supervisor & Regional Vice President. Required to manage productivity of between six and nine Loan Officers responsible for cold-calling, qualifying and closing mortgage programs. Providing second-voice sales assistance, assisting in document follow-up, loan approval expedition were key tasks as well as hosting weekly training seminars to continue to meet and elevate beyond monthly sales goals.

Doylestown, Pennsylvania, United States

Trade School, Pc Business Analysis

Certified in various levels of software programming.

High School Diploma, College Prep

Activities and Societies: Head of Winter Philanthropy Endeavors for Children's HospitalSpent more time gainfully employed than taking part.