Eric S. Macon Email & Phone Number

New York, United States

New York, United States

Providing hardware and software support to the students, residents, faculty and staff, also assist with resources to help resolve problems, report bugs, and suggest improvements,

Responsible for overseeing the administration, management, monitoring and maintenance of computer network systems and data circuits. Resolve IT hardware and software issues.

Baldwinsville, Ny

Technical liaison between the local and International sites and Corporate IT. Issues reported by internal personnel were clearly identified and managed through a help desk ticketing system (Spiceworks) and escalated as appropriate. First level end user troubleshooting, diagnostic and onsite support was the focus. Provided feedback in response to newly deployed hardware and software as it relates to existing business processes.

•Performed analyses and diagnostics on all computers on 3 separate campuses for faculty, staff, and students for a private college with heavy curriculum concentrations in healthcare, accounting, and hospitality, resolving all hardware, software, and networking issues personally or refers issues to other specialized technicians as needed.• Ensured the highest level of customer satisfaction through quality service and quick response to help desk tickets.• Diagnose and resolve desktop and end user issues.• Load and install new equipment for end users.• Diagnose and resolve issues with peripheral IT equipment (printers, monitors, projectors, etc.)

Williamsville, Ny

 Assigned to support Adelphia Cable/TV’s residential and business customers to install, troubleshoot, and/or repair hardware and software issues throughout northern Erie and most of Niagara County Responsible for installing cable modems, network cables (Ethernet), ensuring quality and expediency for each project Assessed, analyzed, and resolved a wide range of connectivity issues, both cable and wireless Received regular work orders and was accountable for all aspects of building, configuring, and maintaining computers Installed and maintained computer systems in secondary schools, as well as residential and commercial accounts throughout Niagara County