Partner within real estate and senior stakeholders across multiple business units to deliver on initiatives.•Facilities project manager for brand evolution and digital customer experience initiatives.•Program manager for business continuity supporting domestic and international operations.•Developed global property operations risk vulnerability assessment program.•Created and rolled out new process guidelines for business continuity program.•Develop and run annual Crisis Management Exercises for Global Real Estate and partners

Oversaw aspects of lease transactions, workplace environment, operations, food service, design and construction for office and technical sites in the UK and Ireland.•Managed region capital and expense budgets. This included rent, business rates and utilities.•Managed network of external brokers, legal, financial, FM partners and government agencies.•Project Manager for RFP to consolidate Verizon’s largest data center in Europe to a new central London HUB with RRE of over $1M•Successfully implemented return to work protocols, including touchless technology in relation to COVID-19 pandemic.•Rolled out enhanced initiatives with focus on hospitality, community and technology.•Developed, presented, and implemented 5-year portfolio strategy for region with a one roof focus in key markets with estimated savings of over $2.5M

•Implemented Strategic Planning process in market for maintenance and repair of retail portfolio.•Partnered with key departments such as operations, corporate security, sourcing, finance, HQ design and human resources.•Completed a maintenance bundling project across aging fleet of retail stores reducing future reactive work requests by 30%.•Implemented preventative maintenance programs for handyman services and relamping to reduce reactive costs and work order requests. •Developed, administered, and directed facility programs, customer work request tracking, emergency response, janitorial, security, Sustainability/LEED, energy management, and other retail facility programs. •Developed, justified, and administered a $35M expense budget and capital planning/budget annually. •Worked with Corporate Security on implementation of all programs related to guard coverage, access control, video surveillance, risk assessment and policy & procedure development. •Lead business transformation team that successfully improved facilities programs, consolidated and renegotiated contracts. This project resulted in a $25M year over year reduction in maintenance and repair costs nationally while still maintaining quality and service at a high level.•Developed and implemented new janitorial, maintenance, repair programs and procedures in support of new brand strategy.

• Managed team responsible for a portfolio of 160 retail locations in the Midwest.• Responsible for creating and managing annual Retail Facilities capital and expense budget, manage region, area and national vendors, and writing standard operating procedures for new vendor programs, and ensure all locations are within environmental compliance. • Developed and implemented vendor compliance programs, rollout of preventative maintenance programs, and worked with store operations and merchandising on various roll out projects.• Developed and rolled out retail store recycling program that was adopted nationwide. • Developed and rolled out retail facilities intranet site to provide better access to information, provided online access for training material, and streamlined processes for communication.• Led and participated in initiatives to standardize and streamline various real estate, store design and construction processes, and strategies improving execution of overall build plan. • Led initiative to streamline and automate strategic planning process for capital budgeting and financial reporting• Worked with peers to streamline new store hand off process between Real Estate, Design and Construction and Retail Facilities, implemented 24 hour helpdesk coverage, and participated in cross departmental projects to meet area and regional objectives. • Part of the core Unicel and Alltel acquisition team responsible for overall process planning, retail portfolio and lease due diligence, program and vendor evaluations, contract assessment, renovations and rebranding, and transition to Verizon Wireless programs and systems.

• Responsible for all aspects of real estate operations for a region of the Midwest; encompassing retail locations, sales offices, and Region Headquarters. • Project Manager for retail build program, regional office buildouts, and managed support staff.• Successfully rolled-out Midwest Area Facilities Help-Desk and Preventative Maintenance programs.• Implemented new records management program and new mailroom procedures.• Managed regional facilities expense and capital budget, implementation of new emergency response program, and facilities vendors• Conducted quarterly retail facility audits

• Managed all aspects of real estate operations for two facilities totaling 100,000 sq. ft. and budget of $2M.• Supervised staff for office services, building maintenance, and external vendors.• Oversaw all aspects of facilities strategic planning, lease negotiation, and construction management.• Responsible for development and implementation of safety, security, risk management programs and managed interior space planning, design, and office move projects.• Developed and implemented preventative maintenance programs and process improvement audits for all facilities contract services.• Launched a cost reduction initiative reducing waste removal expense by 40% and increasing recycling.

• Team member of 20,000 sq. ft. new construction project and 100,000 sq. ft. renovation project.• Project Manager for all space planning, interior specifications, office moves, capital, and expense projects.• Implemented new on-line Facilities work order request system, office signage program, master key system, and computerized maintenance management system (CMMS). • Developed space management standards and oversaw implementation.• Oversaw all aspects of security; including guard service, card access, alarms and security cameras.• Project Manager for $50,000 surveillance camera installation and $18,000 card access upgrade.• Supervised custodian and managed contract cleaning service.• Provided work direction for building and HVAC maintenance technicians.• Worked with Facilities Manager in property operations of five buildings totaling 250,000 sq. ft.