Instructional Designer with experience delivering engaging e-learning content in the tech industry. Proven experience leading project management and optimizing processes to support cross-functional teams, having previously worked in multidisciplinary roles as a Technical Support Specialist and Operations Specialist.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:► 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐃𝐞𝐬𝐢𝐠𝐧: Designed and launched merchant-facing e-learning content for a new buy now, pay later solutions, targeting a diverse portfolio of 1,000+ merchants.► 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐞𝐬𝐢𝐠𝐧: Led the creation of procedures, Articulate 360 e-learning courses, and instructor-led presentations for several high-profile initiatives, including an overseas merchant-facing vendor site.► 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 & 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐢𝐨𝐧: Facilitated onboarding for diverse cohorts of new internal and vendor agents, supporting scalability and achieving significant cost-savings.𝐒𝐤𝐢𝐥𝐥𝐬: E-learning development - Articulate 360 - Docebo - Adobe Illustrator - Project managementI am passionate about educating both employees and customers through innovative and inclusive education. When I'm not at work, you can find me immersing myself in graphic design and experimenting with various styles of branding.Excited to connect with professionals who are challenging the norms while inspiring innovation and growth.Feel free to message me direct.