• Transitioned existing members under the BrandSource Furniture banner, enhancing customer satisfaction and loyalty.• Presented tailored digital solutions, leading to increased adoption of digital services.• Established strong relationships with members, facilitating profitable negotiations and lasting partnerships.

• Optimized operations by enhancing reception and personal training processes, integrating information systems, and structuring departments for efficiency.• Developed targeted business strategies to grow membership base, increase client loyalty, and impact sales and retention.• Successfully introduced and adopted digital services tailored to member needs, strengthening customer engagement.