Eric Samuel Isaac Email and Phone Number
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Eric Samuel Isaac personal email
Professional experience of 17 years of Client & Vendor Relationship Management, Project Management, Business Management, HR People connect and Communication in the space of Operations and support Head of Business by creating an efficient and productive work environment. COMPETENCIESStrong work exposure across various industries and multinational organizations such as Healthcare, Information Technology, Asset Management Industries, BPO’s and Functional Human Resourcing. A competent experience in Infrastructure Support, Project and Process management, Process Adherence, Customer Engagement & Team Management. - Demonstrate excellent personal commitment with a high level of integrity, knowledge and understanding of client requirement and to ensure delivery standards. - Maintained full responsibility and governed multiple complex programs across geography; demonstrated strong command in managing and spearheading project teams with domestic and international exposure.- Proficient in managing & leading a team for running successful process operations and co-ordination with other departments to achieve maximum customer satisfaction, Compliance and SLA Adherence. - Strong ability to lead, Face challenges, Hardworking, Self-Confident with a winning spear and hunting for challenges.- Meticulous planner with strong understanding in building and managing schedules, estimation, resource planning, risk management, monitoring and tracking along with implementing SCRUM standards. - Strong proven Experience in Customer Relationship Management and specialized in financial business services by spearheading a team of 150 plus- Expertise in Customer Relationship Management, interacting with clients from diverse cultures and efficient at consistently achieving service targets keeping customer delighted as the primary objective. - Demonstrate excellent personal commitment with a high level of integrity, knowledge and understanding of client requirement and to ensure delivery standards. - Maintained full responsibility and governed multiple complex programs across geography; demonstrated strong command in managing and spearheading project teams with domestic and international exposure.- Managing Business escalations and providing timely support in resource deployment, attrition management, Client Engagement. - Strong Oral and Written communication & interpersonal skills with proven abilities in Customer Relationship Management & Team Management. Multiple International and Domestic Travels for CRM/BRM and Service Architecture assignments.
Exela Technologies Services
View- Website:
- exelatech.com
- Employees:
- 10161
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Customer Relationship Management | HealthcareExela Technologies ServicesChennai, Tn, In
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Customer Relationship Management | HealthcareExela Technologies Services Oct 2022 - PresentBengaluru, Karnataka, India -
Director Of Customer SuccessExceljuta Talent Solution Pvt Ltd Jun 2022 - Oct 2022Bengaluru, Karnataka, India -
Principal - Business GrowthTenacitics Inc Nov 2021 - May 2022India -
Director - Customer SuccessExceljuta Talent Solution Pvt Ltd Jan 2016 - Nov 2021Chennai Area, India✓ Managing 75 resources across Testing & Development teams and 100+ team on asset management✓ Responsible for Waterfall to Agile successful implementation -By Introducing & practiced SCRUM methodology across project yielding good results. ✓ Managing Customer Relationship and engagement for Large Enterprise level Accounts ✓ Managing Over all Service Delivery from Business/Technical and People Perspective and overall ownership on Projects and 24x7 Services, including PnL. ✓ Headcount includes all COE leads and Tower Managers, Ops Leads and Delivery Managers ✓ Strategic Initiatives, including- new facility, org level certifications and compliance ✓ Overall responsibility for delivery, customer engagement and ensuring smooth landing for customer after sales Post implementation handover to support and handle escalations in case necessary for L3 level, retention. ✓ Setting the right vision, mission and objectives for the AWS Implementation teams for all skill levels ✓ Setting up correct practices of Project Management – from Commercials, Presales, Solution, Delivery and Support KRA Owner ✓ Represent organization at various event and meets- for sales, customer engagements etc. ✓ Managing Billing and Invoicing for various mission critical workloads✓ Successfully been associated for 28+ Releases across different applications. ✓ Effective Stakeholder engagement in dealing with senior stakeholders from Application Manager, Operation’s, Business Change & Service Delivery ✓ Successfully been associated for 28+ Releases across different applications✓ Liaised with offshore based development teams, business user's and other stakeholders on day-to-day basis across all phases of the project. ✓ Representing project in release steering committee & change control board. ✓ Managed & tracked Constraints, Assumptions, Issues & Risks within the project and report as appropriate & prepare mitigation plan. ✓ Conducting SCRUM meetings, checkpoint meetings.
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Customer Relations ManagerSourcehov Oct 2010 - Dec 2015Chennai, Tamil Nadu, IndiaProject Management & Client Relations – HealthCare -USA. ✓ Responsible for managing large clients in Healthcare and Financial industry verticals accounting over $7.5M annual revenue. ✓ Stakeholders communication and management ✓ Have worked on migration of 6 projects from onshore to offshore centre.✓ Play onshore coordinator role and establish relationship with peers ✓ Responsible for being primary point of contact for clients and assisting the operations and development organization in providing integrated solutions and services to the client ✓ Liaise with Domain Managers on the release plan, requirement & define milestones ✓ Requirement gathering, transforming work to offshore and get sign-off on deliverables ✓ Organize weekly status meetings with key stakeholders ✓ Initiate & chair on/off calls with offshore team members ✓ Participate in meetings that involve other streams of work within the engagement ✓ Managing and optimizing resources across different projects ✓ Responsible for periodic development of executive reporting, both internal and to the Client, including service delivery performance, financial performance and strategic initiatives update ✓ Responsible for developing solutions and financial proposal for new service additions to the Client base ✓ Responsible for facilitating Clients’ end-user training and orientation of technology toolset ✓ Responsible for identification continuous improvement opportunities to support improve Client Experience (CX) -
Manager SalesMnyl 2009 - 2010Chennai• In-charge of sales management - recruitment and development for Chennai, Numgambakkam branch office. Use to work on the areas of developing the team and achieve the required target as per agenda / requirements. • Developed team and have achieved great appreciations in regards to sales and development. • Been successful achieving required targets. Completed the best achievements and been recognized by the Directors. Implement and monitor operational systems, procedures and processes to improve productivity. • Identify training needs and skills gaps and work with Trainer/Coach to increase performance
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Business Development ManagerNityo Infotech 2008 - 2010Kuala Lampur, Malaysia✓ Spearheading a team of 55 members in Malaysia✓ Approving the Master Plan (scope / risks / assumptions / estimation) ✓ Resource deployment across all projects – APAC Region✓ Creating detailed planning (tasks / assignments / timelines) for projects✓ Submitting the plans to Business leaders for approval✓ Regularly updating the Stakeholders & Global Teams - highlighting any issues, concerns, changes✓ Managing & supporting Team Leads and Contractors✓ Overseeing the requirement gathering, preparation and execution process✓ Closure of all the items under retest✓ Ensuring meeting of the committed deadlines made by team members✓ Accountable for deliverables of JP Morgan, AXA, Phoenix, Barclays, Accenture clients and actively participating in new business plans and proposals✓ Handled several Releases end-to-end project management activities in Nityo -Malaysia ✓ Looking after Project Management, Test Management and New business development ✓ Monitoring - Risk Management, Issue Management and Change Control Management as per project requirement✓ Producing SMR reports on status, issues, constraints and risk ✓ Ramping-up resources based on requirement ✓ Conducting training program for new joiners✓ Ensuring adherence to process and standards per Nityo Infotech. ✓ Formulated the transition plan and created knowledge repository during off shoring.Approving the estimations and planning for assigned projects / releases✓ Monitoring and controlling the project schedule✓ Maintain all metrics and dashboard reports across the project duration. ✓ Handling matters pertaining to infrastructure, logistics, Hardware & software for Nityo contractors. ✓ Liaising with internal / external stakeholders on various aspects
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Inside Sales ManagerDell Jun 2007 - Aug 2008Bangalore✓ Responsibility of providing the given set of accounts an excellent Sales Support across South India as an ISR – Inside Sales Representative✓ Handling all quires raised by the BU heads and ensure quick resolutions are provided✓ Mentoring for new recruits on Sales, Customer Service Calls and Sales Application training ✓ Apart from sales, receiving customer satisfaction rewards was a major achievement for the organization as well as personal achievements✓ Sales based on software & hardware to the south Indian market✓ Designated as a sales manager with a potential of selling the most expensive Dell Client Products across South Region ✓ Responsible to generate a revenue of 2 M$ per quarter and try to over achieve it as a preferred account manager to the corporate. -
Project Delivery ManagerNaseba 2006 - 2007Bengaluru, Karnataka, India✓ Assisted in documents creation & reporting for securing ISO Certification- across Events for Naseba. Business Relations with all the accounts across India & Dubai Offices. ✓ Worked on high profile event GAEC [Global Airport Expansion Congress]. ✓ Worked on MICE Event. Able to generate revenue of Rupees 75 lakh on this event GAEC International markets. Prepare Program Management Plan for Events held across the Global events. ✓ Ensure planning the Operations team for the set Events during the Fy year with effective Stakeholders communications ✓ Play onshore coordinator role and establish relationship with peers ✓ Liaise with Domain Managers on the release plan, requirement & define milestones ✓ Requirement gathering, transforming work to Bangalore- Dubai office and get signoff on deliverables and costing. Organize weekly status meetings with key stakeholders ✓ Initiate & chair on/off calls with offshore team members ✓ Participate in meetings that involve other streams of work within the engagement & Managing and optimizing resources across different projects -
Customer Service Team LeadMainstay Teleservices Pvt Ltd 2003 - 2006Bangalore✓ Responsible for managing a team of 120+ associates supporting global clients ✓ Responsible for providing production support 24/7 for major mortgage, telecom clients in US and UK ✓ Responsible for recruitment, training, on-floor support of resources across the company ✓ Responsible for coaching and mentoring the team in understanding the overseas sales, business development experience on inbound and outbound clients across UK, US, Europe and Asia ✓ Successfully increased the staff retention from 50% to 95% within 6 months
Eric Samuel Isaac Skills
Eric Samuel Isaac Education Details
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Kalinga UniversityA -
Iaa - ChennaiA
Frequently Asked Questions about Eric Samuel Isaac
What company does Eric Samuel Isaac work for?
Eric Samuel Isaac works for Exela Technologies Services
What is Eric Samuel Isaac's role at the current company?
Eric Samuel Isaac's current role is Customer Relationship Management | Healthcare.
What is Eric Samuel Isaac's email address?
Eric Samuel Isaac's email address is er****@****o.co.in
What schools did Eric Samuel Isaac attend?
Eric Samuel Isaac attended Kalinga University, Iata Training, Iaa - Chennai, Manipal Academy Of Higher Education.
What skills is Eric Samuel Isaac known for?
Eric Samuel Isaac has skills like Vendor Management, Crm, Team Management, Project Management, Business Development, Outsourcing, Customer Relationship Management, Account Management, Sourcing, Business Analysis, Pre Sales, Management.
Who are Eric Samuel Isaac's colleagues?
Eric Samuel Isaac's colleagues are Mary Fischert, Brunda Kulkarni, Sathish Kumar, Karen Massey, Asmita Singh, David Johnson, Lance Brooks.
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