Eric Samuelson

Eric Samuelson Email and Phone Number

Director of IT at KIPP New Orleans @ KIPP New Orleans
Eric Samuelson's Location
New Orleans, Louisiana, United States, United States
Eric Samuelson's Contact Details
About Eric Samuelson

Senior IT & BI Director with 15+ years experience in Information Technology. Skilled at assembling and guiding teams, and growing individuals while driving innovation and ensuring optimal service delivery. Process-oriented approach and technology expertise serve to maximize efficiency, client satisfaction, and employee retention.SKILLS & EXPERTISEMANAGEMENTGlobal Team Management • Mentoring • Recruitment • Team Building • Resource and ProjectManagement • IT Operations • Employee Satisfaction and Retention • Vendor Management • Mergers and Acquisitions • KPI and SLA Development • Customer Success and RetentionINFORMATION TECHNOLOGYSaaS • ITIL • AWS • Azure • OneLogin • Jamf • Intune • Exchange • Office 365 • VMWare • Cisco • Google Workspace • Zendesk • Kaseya • Windows • Active Directory • PowerShell • Linux • Managed Services Provider • Technical Support • High Availability • Disaster Recovery • Security • Jira • Workato • Zero Trust • SOC2 and PCI

Eric Samuelson's Current Company Details
KIPP New Orleans

Kipp New Orleans

View
Director of IT at KIPP New Orleans
Eric Samuelson Work Experience Details
  • Kipp New Orleans
    Director Of Information Technology
    Kipp New Orleans Sep 2023 - Present
    New Orleans, Us
    View
  • Khoros
    Senior Director, It & Bi
    Khoros Feb 2022 - Aug 2023
    Austin, Texas, Us
    Lead an 18-person team that supports 1400+ end users for a global software company.Proficient in building and motivating responsive, efficient, and effective global support teams and members to grow, learn, and succeed.Provide IT leadership while acting as a technical resource for projects and escalated network, systems, and help desk needs.Responsible for fiscal management, including cost and license management, effectively understanding, planning, and managing the IT operational budgetAccountable for maintaining relationships with vendors, partners, and internal staff to deliver various strategic IT initiatives and projects.Manage and support our remote access and cloud services including Google Workspace, AWS, Azure, OneLogin, and IAM.Collaborate with multi-functional partners including DevOps, InfoSec, TechOps, Financial Operations, and Legal.Supported Configuration Management tools such as Intune, Jamf, and KACE.Led projects for IT and user integration during 5 mergers and acquisitions
    View
  • Khoros
    Director, It
    Khoros Apr 2019 - Feb 2022
    Austin, Texas, Us
    Led a 10-person global IT team that supports 1400+ end users. Closing over 600 tickets per month with an average first response time of 2 hours, an average time to close of 2 days, and a 99% CSAT score.Closed multiple data centers and migrated all services to Azure and AWSLed an automation project across multiple departments that saved teams over 17 hours/week and reduced onboarding/offboarding tasks to minutes instead of hours.
    View
  • Khoros
    Senior Manager Of It
    Khoros Mar 2017 - Apr 2019
    Austin, Texas, Us
    View
  • Khoros
    It Helpdesk Manager
    Khoros Aug 2014 - Mar 2017
    Austin, Texas, Us
    View
  • Khoros
    Senior Systems Administrator
    Khoros Nov 2013 - Aug 2014
    Austin, Texas, Us
    View
  • Micromenders
    Service Desk Manager
    Micromenders Apr 2011 - Nov 2013
    San Francisco, Ca, Us
    For an IT consulting firm, serve as the Service Desk Manager, managing a 365/24/7 IT Help Desk and leading a team of 12 IT engineers and administrative staff who deliver Managed Services to 70 Small and Medium Businesses with 1,700+ end users. Accountable for maintaining relationships with customers, partners, and internal staff to deliver various strategic IT initiatives and projects. Responsible for driving in-house process improvements that are in line with industry best practices (ITIL) and customer SLAs. Provide IT leadership and Tier 3 escalation for technical issues.
    View
  • Micromenders
    Systems Architect And Service Desk Supervisor
    Micromenders Apr 2010 - Apr 2011
    San Francisco, Ca, Us
    As Lead Engineer and Systems Architect for internal projects, deployed an on premise Nimsoft server and agents to all managed systems, including Microsoft SQL and UNIX infrastructure. Setup monitoring, scripting and alerting systems to all managed endpoints, including Windows, UNIX and networking equipment. Managed internal systems, including VMware, SAN Storage, Exchange and SQL clusters.
    View
  • Micromenders
    Senior Engineer In Professional Service Team
    Micromenders Feb 2007 - Apr 2010
    San Francisco, Ca, Us
    As Consulting and Project Engineer, provided technical support at many client sites, deploying and supporting applications within networked environments such as SharePoint, VMware, SQL, and Exchange.Exchange Migration Served as project manager and lead engineer for the upgrade of Exchange 2003 to Exchange 2007 in a virtual environment with VMware. Added a new server to an ESX cluster and built multiple Windows 2008 servers for the Exchange 2007 roles.VMware ESX Cluster Responsible for design and implementation of a VMware Cluster. Managed configuration and setup of an EqualLogic SAN, multiple ESX servers, and HA network.SharePointDesigned and implemented SharePoint to be used as an Intranet and file sharing site. Set up a physical SQL server and a virtualized SharePoint server.
    View
  • Micromenders
    System Administrator And Field Engineer
    Micromenders Oct 2005 - Feb 2007
    San Francisco, Ca, Us
    Provided onsite systems support for multiple clients.
    View
  • Mci Corporation
    It Technician
    Mci Corporation 2000 - 2005
    Responsibilities included server hardware and software installation in a collocation facility; network hardware installation and maintenance; troubleshooting of network and hardware issues; remote hands and eyes; maintaining WAN optical hardware.
    View

Eric Samuelson Education Details

  • De Anza College
    De Anza College
    Information Technology

Frequently Asked Questions about Eric Samuelson

What company does Eric Samuelson work for?

Eric Samuelson works for Kipp New Orleans

What is Eric Samuelson's role at the current company?

Eric Samuelson's current role is Director of IT at KIPP New Orleans.

What is Eric Samuelson's email address?

Eric Samuelson's email address is er****@****ium.com

What is Eric Samuelson's direct phone number?

Eric Samuelson's direct phone number is +141575*****

What schools did Eric Samuelson attend?

Eric Samuelson attended De Anza College.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.