Eric Sauls Email & Phone Number

Norfolk, Virginia, United States

Dynamic and results-oriented Tier 2 Technical Support Supervisor with extensive experience overseeinga team of seven professionals during operational hours within a tax company environment. Demonstrated expertise in providing advanced technical support to resolve complex issues and ensure seamless service delivery. Proven track record of optimizing team performance through effective leadership, mentoring, and training initiatives. Skilled in managing ticket queues, prioritizing tasks, and implementing efficient workflows to meet service level agreements and exceed customer expectations. Adept at fostering a collaborative work environment and cultivating strong relationships with stakeholders to drive continuous improvement and operational excellence.

Norfolk, Va

Aid businesses and individuals with various IT needs and services.Advice integration solutions to expanding IT projects.

Hampton, Va

Electronic cigarette and delta product store manager, shift management, product ordering, maintaining efficient sales force.

Norfolk, Va

Systemic stock evaluation, daily market research, lead generation for trade group.Followed complex trade algorithm allowing consistent upward trend predictions, and meeting those predictions.

Norfolk, Virginia, United States

Performed tier 1, 2,and 3 services for over 500 employees including remote helpdesk, onsite response, full site decommission for over 800 assets.

Analyzed team dynamics and implemented changes to improve cohesion.Partnered with other Team leads to deploy system upgrades of essential components while onboard carrier.Team lead ticket dispersion based on skill required for task.