Eric has 15 years of Information Technology experience in various technology, functional and management roles. Most notably, first 5 years as a part of a global infrastructure team and the last 10 years has been implementing CRM and ERP solutions. Eric complements his technology and functional skills with a solid understanding of business needs and requirements. He has been involved in many implementations which enhanced the client’s ability to deliver solutions and the ability to sell products. He has experience with project methodologies involving all lifecycle phases, such as team management, business requirements gathering, blueprinting, realization, testing, implementation, knowledge transfer and Go-live. Eric has also managed teams (on-site and off shore resource), client relationships, budget and project expectations and time lines. He has been elected/ appointed to a number of different local and regional.Eric is a good team player, and he possesses strong interpersonal and communication skills combined with self-motivation, initiative and the ability to adapt to new challenges.Highlights:• SAP CRM: Sale, Services, Marketing, Account and Contact Management, Interaction Center(WebIC), WebUI, Partner Channel Management, Mobile App and Middleware• SAP ECC SD: Sale, Sale Support, Pricing, “Order to Cash”, WM• SAP Technology: SAPhone, Solution Manager, Basis, ABAP, WebUI and WebIC, Security• Other CRM Solution: SaleForce.com and CRM Sugar • Other Technology: Avaya CTI, AMC Call Center System, Cisco, VPN, Firewall equipment