Eric Schaad Email & Phone Number

Sammamish, Wa, Us

Dallas, Tx, Us

- Launched new hotspot APN and implemented technical solutions for unlimited plans, resulting is network savings of over $300M- Launched improvements to multiple customer touch points with data usage information

Dallas, Tx, Us

 Led de-brand effort for mobile video policy feature Launched key aspects of mobile hotspot add-on product, exceeding revenue targets Implemented strategy & tactics for new 5G standalone network core migration Evaluated and developed various 5G consumer offers, rate plans, and features Launched new 5G/5G+ network icon logic to minimize customer confusion Developed premium service tier capabilities for customizable data rate plans Launched mobile hotspot & technical solutions for unlimited plans (saved >$400M) Launched improvements to multiple customer touch points with data usage information Deployed automation of customer offers and provisioning features worth ~$6M/year

Dallas, Tx, Us

- Managed projects for automation of customer offers and provisioning features- Launched platform for automation of integrated mobility and DirecTV offers

Dallas, Tx, Us

- Responsibilities similar to below PLUS: - Cross-group reporting for various mobile, online, and cloud products- Business management and chief-of-staff duties, including managing budgets of $9M-$20M, scorecards, project tracking, training plan, roadmaps, and executive presentations for Cloud Content team

Dallas, Tx, Us

- Responsibilities below PLUS increased cross- and intra-team scope, additional reporting on mobile apps, and management of reporting team. - Received the Key Contributor Award 4 years in a row.

Dallas, Tx, Us

- Managed analytics for all mobile browsing—a ~$1B business- Managed team of analysts to meet reporting demands for browsing, video, and apps- Launched two new mobile browsing reporting platforms on time (before portal launch)- Produced 700+ production & ad hoc reports per year for data on over 25M users- Directed 3rd-party/internal teams to build new & enhance existing reporting systems- Launched reporting for first dynamic content delivery product- Applied data and reports to drive tactical decisions and strategic recommendations- Identified errors in partner reporting, saving AT&T $700k per year- Created financial business cases and drive new project funding (10-30 mini-business cases per year plus 2-10 full business cases per year)- Developed forecasting models & analysis for promotions, content programming, and business planning (e.g., T-Mobile pricing analysis)- Led predictive modeling efforts for publishing content to different segments (create segments, propose content mix, feedback through reporting). Over 10% lift and $2-3M.

Same as at FAST below with expanded management and project responsibilitiesManage team of 10-12 editors and relevance analystsLead in metrics integration & planning efforts of FAST / Alta Vista / Overture

Produce MSN Web analytics reports for over 30 countries worldwideEstablish worldwide reporting standards, templates, and metricsResearch & Metrics Manager - MSN EMEA Business Unit; Lead regional MSN programming metrics effort across 16 countries in EuropeCollaborate with international teams to produce standardized MSN traffic reportsPioneer solutions for international tagging, tracking, & reporting problemsDesign & manage MSN Search (and competitor) research studies across EuropeDefine regional and market-specific product strategy based on research data

Run and coordinate multi-language Web search & multi-media relevance testsWrite white papers & product plans, train staff, and implement methodologyDrive relevance tool development to meet methodology and usability specificationsAssist in resource planning, staffing, and recruiting efforts

Develop international search relevance testing and execute across 16 countriesDrive editorial strategic planning, metrics, best practices, quality assurance & communication for 16 subsidiaries and 30+ editorsDevise region-wide cost analysis and cost optimization product plansConstruct business cases and scenarios for strategic planningManage $3.4 million vendor accountNegotiate vendor contract down by 30% ($1.02 m) & reduce other production costsDrive & manage deployment of Search Featured Sites into 9 new markets Consult with subsidiaries & external clients to deliver nearly $1m in Search revenue using innovative and customized solutionsDeliver training to international Sales, Editorial, and Programming teamsEngineer processes for escalation, support, communication, etc.Manage editorial aspects of 5 MSN Search releases in EuropeWork closely with product team in drafting and reviewing feature specifications

Redmond, Washington, Us

Manage small team of technical writers and editorsRecruit, hire, and train technical writers for operational documentationCoordinate document updates between two operational tiers and over 30 teamsWrite, edit, and review (in part or in full) over 50 documents Manage workflow, priority, and quality assurance for 125+ updates / monthDocument alerts, processes, standard policies, and escalation proceduresDevelop Access tracking database, team style guide, templates & processes

Redmond, Washington, Us

MSN Service Operations CenterEnsure proper rendering of content on U.S. and 22 international MSN sitesProvide server, network, hardware, & operational support for 300+ MSN serversWriter - MSN Internet Access Member SupportWrite and edit online Help and MSN Frequently Asked Questions Develop, design and maintain Web sites for MSN vendors (Partnerweb

Teach 5+ years and a total of 17 university courses of 5-150 studentsCourses in German, Finnish, English composition, literature, film, folklore

Certificate: Customer-Centric Management, Customer-Centric Management

Mba - International Business, In Progress

Phd, Comparative Literature

B.A, English

M.A, Comparative Literature

Certificate Of Completion, Finnish Literature And Culture