Led and managed comprehensive program initiatives, overseeing planning, execution, and successful delivery of projects to achieve organizational goals and enhance operational efficiency. • Created and implement a comprehensive recruiting and retention strategy for People with Disabilities and Veterans, resulting in increased representation and inclusion within the organization.• Collaborated with key Field, Supply Chain, Human Resources, Talent Acquisition, and Corporate Leaders to support development of market-specific strategies, accounting for geographic and demographic factors.• Developed and facilitated cultural awareness and sensitivity training throughout the organization, both virtually and in-person to enhance allyship and understanding.• Built regional cadence of communication, follow-up, and tracking of results to ensure business objectives were met.• Promoted visibility of DEI initiatives both internally and externally at meetings, panels, conferences, and other speaking engagements to support continued success.• Provided leadership and oversight for Employee Resource Groups, including Leadership coaching, event planning and execution, and calendar management.• Managed relationships with external business partners, including Disability:IN, the National Organization on Disability (NOD), The Association of People Supporting Employment First (APSE), and James Emmett & Company.

Led retail operations for a district of 16 locations and 150+ employees, consistently surpassing performance metrics in sales, profit, and operational efficiency. Developed and executed long-term strategies for sales, service, budget management, inventory control, and merchandising.• Revitalized an underperforming market, hitting sales and profit targets for 3 consecutive years. • Prioritized training and development of Team Members at all levels to improve performance and elevate customer experience. • Led the Market in new loyalty and extended warranty programs.

Trained, mentored, and coached 12 District Leaders in leadership development, recruiting, and business acumen, contributing to improved district performance.• Achieved sales and profit targets for a $30 million district spanning 18 locations and 150+ employees.• Developed 5 General Managers to who were promoted to District Manager.Selected as Regional Labor Delegate due to outstanding labor management.