Eric Schafer Email & Phone Number

Billerica, Ma, Us

Lead all aspects of customer service operations, inside sales and application engineering for all Onvio products globally.Provide support regarding sales and marketing campaigns to ensure goals are achieved through process improvements.Maintain and develop pertinent operational statistics and results reporting.Manage large customers and occassionally make outside calls as required to develop business and improve relations.Work independently to develop leads, improve quotations, minimize BOM errors and sizing and selecting of all Onvio products.Coordinate engineering and sales efforts to maximize market potential with emphasis on profits.Capable of trouble shooting mechanical products with ability to solve technical problems.Assist multiple departments; IT, manufacturing and engineering to reach common goals.

Led all aspects of customer service operations, inside sales and application engineering for all Onvio products globally

Responsible for installations, trouble shooting and repairs for internet, video and voice products.

Initiated sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.Generated new leads with targeted businesses through various prospecting activities, including cold calling, customer referrals and partner relationships.Created and performed face-to-face sales presentations to match Comcast products and services withidentified customers’ needs.Worked with inside operations team to assist in smooth transaction for customer.Maintained current knowledgeability of Comcast products and services to facilitate sales efforts.Consistantly achieved and exceeded assigned sales and business goals.

Initiated sales of Comcast Commerical internet, video and voice services to small and mid size businesses.

Worked with senior management to develop sales strategies, initiatives, and business development.Organized and facilitated weekly presentations to owners and brokers for current products and guidelines.Implemented website training of home equity products for processing staffs and brokers.Established and maintained professional relationships with owners and their employees.Assisted loan originators with purchase money, refinance or standalone scenarios.Acted as liason between operations and loan officers to close loans in a timely manner.Managed over 80 residential mortgage accounts in all of New England and Florida.Consistently exceeded all sales goals – in the top five in New England per volume and booked dollars.Prepared and submited an annual business plan to senior management for review and approval.

Solicited residential mortgage loans through networking with Realtors, Attorneys and Financial Planners.Maintained strong understanding of guidelines and products of over 50 bank institutions.Specialized in loan programs suited for borrowers with derogative credit.Reviewed and analyzed credit reports, loan applications, income documentation, employment records, and court documents to verify information as needed to determine borrower’s ability to meet loan requirements.Worked closely with applicants to ensure their qualifications as it pertained to guidelines.Assisted processors to collect any necessary information after submission.Consistently closed all mortgage applications taken.Ranked within the top 10% of the companies loan officers per volume and profit every year.

Managed documentation system for entire companyWriting and completion of Engineering Change Orders (ECO’s)Assisted in designing of motion control stages and gantry’s using Solidworks softwareSupported Sales and Senior Management with three dimensional drawings to aid in presentationsWorked directly with Senior Engineers to bring concepts to prototypeChampioned manufacturing team on prototype buildsLogged over 1300 hours on Solidworks software

Responsible for the supervision of four people and the training of new employees within the department.Supported Outside Sales Managers with technical information, quotes, new products, techniques and production capabilities.Serviced and supported customer base by phone or in the field for customers world-wide.Initiated product design and development customized to specific application.Prepared three dimensional drawings using AutoCad software.Tooling design: hole punching dies, urethane profile molds and supportive tools for manufacturing process.Championed research and development team.

Designed and detailed all drawings for release to manufacturing.Built, assembled and inspected all prototypes, outgoing equipment and it’s components.Headed all efforts in compliance of CE certification, directly resulting to an increase of profitability with in the company.Handled all customer service responsibilities, sales and technical support.Maintained documentation system for entire company.

Associate'S Degree, Electro Mechanical Engineering

Associates Degree

High School Diploma